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Store Support Operations - Training on MSC Application

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Tesco HSC - CDM Training for SSO.

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Store Support Operations - Training on MSC Application

  1. 1. Mobile Stock Control - SSO Training. Nag Arvind Gudiseva
  2. 2. MSC - Introduction <ul><li>MSC is a centralized web application accessed via handheld (PDA) devices. </li></ul><ul><li>PDA needs access to wireless network to access the application. </li></ul><ul><li>It is one of the applications to do stock control activities in the store. </li></ul><ul><li>Information is updated to the CR system and finally the book stock gets updated. </li></ul>
  3. 3. MSC - Functions <ul><li>Counts </li></ul><ul><li>Transfers </li></ul><ul><li>Wastage </li></ul><ul><li>Cubing </li></ul><ul><li>Mapping – Product & Fixture </li></ul><ul><li>GAP Scan </li></ul>
  4. 4. MSC – Output Files <ul><li>SRDCU – for Counts, Transfers & Wastage </li></ul><ul><li>PAD – for Mapping </li></ul>
  5. 5. MSC – High Level Flow Diagram PDA RS6K SI MSC IL SR CR TB Counts, Transfer, Wastage Mapping GAP Scan Location (Space, Range & Display) Mainframe Mainframe PDCU Decommissioned Stores KL GR GAP Scan Mobile Stock Control – High Level Flow Diagram
  6. 6. MSC – Timelines & Schedules <ul><li>Only current day data is available with MSC. </li></ul><ul><li>Up to last 7 days data can be retrieved from reporting database. Beyond this, the data is purged permanently. </li></ul><ul><li>Counts (Shop floor and Warehouse) should be paired within 4 hours window. Else it would be rejected by system. (Takes 20 to 30 minutes to update CR) </li></ul><ul><li>GAP Scan information is not stored with MSC. It is updated directly to CR. </li></ul><ul><li>GAP Scan is done twice daily. (Max. 20 products can be recorded as GAP) </li></ul><ul><li>- 6 AM to 11 AM and 5 PM to 10:30 PM (Monday to Saturday) </li></ul><ul><li>- 6 AM to 11 AM and 12 PM to 8 PM (Sundays only) </li></ul><ul><li>CR is down from midnight to 5:30 AM. </li></ul><ul><li>GR is down for 15 minutes between 5 AM and 6 AM. </li></ul>Note: All times are UK times.
  7. 7. MSC – Environments <ul><li>There are 2 environments in Mobile Stock Control. </li></ul><ul><li>- MSC Production </li></ul><ul><li>- MSC Pilot </li></ul><ul><li>Both environments have 3 tiers: </li></ul><ul><li>- Web Servers </li></ul><ul><li>- Services Servers </li></ul><ul><li>- Database Servers </li></ul>
  8. 8. MSC – Servers List 172.21.110.72 PVUKMSCIIS101 172.21.110.71 PVUKMSCIIS100 MSC Pilot - Web Servers 172.21.110.78 PVUKMSCIIS08 172.21.110.77 PVUKMSCIIS07 172.21.110.76 PVUKMSCIIS06 172.21.110.75 PVUKMSCIIS05 172.21.110.74 PVUKMSCIIS04 172.21.110.73 PVUKMSCIIS03 MSC Production – Web Servers
  9. 9. MSC – Servers List (Contd.) MSC Pilot - Database Server MSC Pilot - Services Server 172.21.110.100 PVUKMSCDB100 172.21.110.101 PVUKMSCDB03 MSC Production - Database Server 172.21.110.79 PVUKMSCSVC100 172.21.110.83 PVUKMSCSVC04 172.21.110.82 PVUKMSCSVC03 172.21.110.81 PVUKMSCSVC02 172.21.110.80 PVUKMSCSVC01 MSC Production - Services Servers
  10. 10. Portal Alerts Website: http://ukblrnsm03/portal/portallogin.html Login Screen
  11. 11. Portal Alerts (Contd.) Summary Screen
  12. 12. Portal Alerts (Contd.) Portal Explorer Screen
  13. 13. Portal Alerts (Contd.) Drill down Screen
  14. 14. Portal Alerts (Contd.) Logical Volumes Screen
  15. 15. Portal Alerts (Contd.) Memory Screen
  16. 16. Portal Alerts (Contd.) Memory Health Screen
  17. 17. Portal Alerts (Contd.) <ul><li>All space and memory alerts should be addressed to 05_WOF_TEAM with information to 05_MSC_SUPPORT_TEAM. </li></ul><ul><li>Incase of SQL servers, it should be informed to 02_SQLSERVER and 05_WOF_TEAM with information to 05_MSC_SUPPORT_TEAM. </li></ul>
  18. 18. Retail New Tech Support Tool Website: http://172.21.148.139/RetailNewTechSupportTool/Login.aspx Login Page
  19. 19. Retail N T Support Tool (Contd.) Menu Page
  20. 20. Retail N T Support Tool (Contd.) Submissions Page
  21. 21. Retail N T Support Tool (Contd.) Submissions Detail
  22. 22. Retail N T Support Tool (Contd.) Submissions Detail - Wastage
  23. 23. Retail N T Support Tool (Contd.) Wastage Page
  24. 24. Retail N T Support Tool (Contd.) SRDCU File Contents Page
  25. 25. Retail N T Support Tool (Contd.) SRDCU File Contents Page (Contd.)
  26. 26. Retail N T Support Tool (Contd.) Counts Page – Paired & Committed
  27. 27. Retail N T Support Tool (Contd.) Counts Page – Unpaired
  28. 28. Problem Determination on PDA Pocket Controller Crest
  29. 29. Problem Determination on PDA (Contd.) Shadowing PDA’s
  30. 30. Problem Determination on PDA (Contd.) Crest Store Details
  31. 31. Problem Determination on PDA (Contd.) Crest PDA Lookup
  32. 32. Problem Determination on PDA (Contd.) PDA – Health Checks
  33. 33. Problem Determination on PDA (Contd.) PDA – Health Checks (Contd.) <ul><li>18 XML files should be present. </li></ul><ul><li>Ideal size of xml files should be in the range of 70 to 80 Kb. </li></ul>
  34. 34. Contacts & Escallations <ul><li>SPOC Number: (During Office hours) +44 7891 67925 </li></ul><ul><li>On Call Mobile Number: (After Office hours) +91 9845497028 </li></ul><ul><li>HSC 1 st Level Escalation: Phani Kishore Burre </li></ul><ul><li>HSC 2 nd Level Escalation: Anil Kumar Dhulappanavar </li></ul><ul><li>UK 1 st Level Escalation: Shabir Dhalla </li></ul><ul><li>UK 2 nd Level Escalation: Simon Hick </li></ul>
  35. 35. Question & Answers Courtesy: http://www.8daysaweek.co.uk/img/questionmark.jpg
  36. 36. Thank You!

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