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7.
What is a system? <ul><li>Collection of “stuff” </li></ul><ul><li>Dynamic, complex, interdependent relationships </li></ul><ul><li>Can't be decomposed into linear processes </li></ul><ul><li>Can't be separated from the environment or context in which they occur </li></ul><ul><li>Small changes big effects </li></ul>
8.
What are systems? <ul><li>Economies </li></ul><ul><li>Ecosystems </li></ul><ul><li>Organizations </li></ul><ul><li>Markets </li></ul><ul><li>Projects </li></ul><ul><li>Social Networks </li></ul>
9.
Agenda <ul><li>Talk about a few disasters </li></ul><ul><li>Lessons learned </li></ul><ul><li>Successful systems </li></ul><ul><li>Mindset </li></ul>
24.
NASA Research (1979) <ul><li>Primary cause of most aviation accidents: </li></ul><ul><ul><li>Leadership </li></ul></ul><ul><ul><li>Decision-making </li></ul></ul><ul><ul><li>Interpersonal communication </li></ul></ul><ul><li>Led to teamwork training for flight crews </li></ul><ul><li>Reporting of near misses </li></ul>
25.
Teamwork training <ul><li>“ A state medical board has fined a surgeon and an anesthesiologist $10,000 each for brawling in an operating room while their patient slept…” </li></ul><ul><li>“ A nurse monitored the patient as the doctors fought” </li></ul>
26.
Successful Systems <ul><li>Transparency </li></ul><ul><li>Quality over authority </li></ul><ul><li>Shared ownership </li></ul><ul><li>No goats (and few heroes) </li></ul><ul><li>Team training </li></ul><ul><li>Real-world tests </li></ul>
27.
Lessons for UX <ul><li>Understand what influences your solution </li></ul><ul><li>Consider feedback as a design parameter </li></ul><ul><li>Help clients find leverage points </li></ul><ul><li>Know when you’re at a brick wall </li></ul><ul><li>Unintended consequences </li></ul>
28.
Facebook <ul><li>“… Facebook's feedback from users comes in the form of emails to its customer-service email address, which the company's product-development team reviews weekly. But the company typically doesn't solicit feedback by showing features to users before launching them ." </li></ul><ul><li>Wall Street Journal , September 7, 2006 </li></ul>