Update from the Bill and Melinda Gates Foundation - Haiti

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Update from the Bill and Melinda Gates Foundation - Haiti

  1. 1. From Destruction to Opportunity: Mobile money in Haiti<br />Salah Goss<br />Bill & Melinda Gates Foundation<br />June 27, 2011<br />© 2010 Bill & Melinda Gates Foundation <br />
  2. 2. 2<br />© 2010 Bill & Melinda Gates Foundation | <br />Mobile money in Haiti<br />
  3. 3. Mobile money in Haiti<br />© 2010 Bill & Melinda Gates Foundation | <br />3<br />
  4. 4. 4<br />© 2010 Bill & Melinda Gates Foundation | <br />Access to cash: the chronology of a $20 bill <br />
  5. 5. 5<br />© 2010 Bill & Melinda Gates Foundation | <br />Haitian money ecologies <br />Figure 5: Map of Haitian transport routes. Bill Maurer, 2010 <br />
  6. 6. 6<br />© 2010 Bill & Melinda Gates Foundation | <br />Haiti Mobile Money Initiative<br />Digicel Service Coverage in Haiti<br />
  7. 7. Industry Principles <br />© 2010 Bill & Melinda Gates Foundation | <br />7<br />PRINCIPLE 1 Funds deposited in clients’ mobile wallets remain the property of the customers at all times <br />PRINCIPLE 2 Maximum caps on transaction and amount transacted per day are set to a level which minimizes risks of fraud while promoting electronic transactions <br />PRINCIPLE 3 Transactions take place in real time <br />PRINCIPLE 4 General training, including AML and KYC training, is provided to outlets before they may be “accredited” by the service providers to register clients to the service <br />PRINCIPLE 5 Customers should be able to register at all outlets <br />PRINCIPLE 6 Customers have access to a “customer support” service 24/7 <br />PRINCIPLE 7 Third-parties may be “accredited” by service providers to offer customer registration services <br />PRINCIPLE 8 Transaction records for mobile money services are kept for an adequate duration to resolve customer complaints <br />PRINCIPLE 9 For cash-in/cash-out operations, all transactions are done against the retail outlet’s own <br />
  8. 8. Thank You<br />© 2010 Bill & Melinda Gates Foundation. All Rights Reserved. Bill & Melinda Gates Foundation is a registered trademark in the United States and other countries.<br />

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