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Clarify Data Management & Optimization<br />Rusty Coleman – VP Sales & Marketing<br />Gary Sherman - CTO<br />
Dovetail Background<br />Founded in 1995 as First Choice Software to provide value-add software & services to the Clarify ...
Webinar Objective<br />Develop a Clarify data management strategy that incorporates archival software to provide a more ef...
 Ensure data integrity
 Maintain system performance
Ensure quick access to archived data</li></li></ul><li>Clarify Data Management Challenges	<br />Data Growth Over Time<br /...
Clarify Data Management Alternatives		<br />Disk Storage Expansion<br />Short-term benefits<br />Long-Term implications<br...
Clarify Data Management Solution		<br />Data Archive, Search, & Retrieval<br /><ul><li>Selected data components can be;
Archived more frequently
Located through fast search process
Restored for online access if required
Production storage costs can be managed
System performance impacts reduced
Data management costs controlled
Compliance with best practices</li></li></ul><li>Clarify Data Archive Process<br />
DATA  ACCESS<br />Clarify client accessing the production database, which contains old cases.<br />Production Database<br ...
PURGE<br />Purge the old cases from the database into a DAT file.<br />Production Database<br />Old Cases<br />ArchiveSoft...
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Dovetail Webinar Data Management & Optimization

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Dovetail Webinar Data Management & Optimization

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Dovetail Webinar Data Management & Optimization

  1. 1. Clarify Data Management & Optimization<br />Rusty Coleman – VP Sales & Marketing<br />Gary Sherman - CTO<br />
  2. 2. Dovetail Background<br />Founded in 1995 as First Choice Software to provide value-add software & services to the Clarify market for data management, application customization, and other complementary solutions.<br />Expanded offerings in 2001 introducing CRM for Clarify (thin-client agent application that runs on a Clarify database).<br />Changed name in 2006 to Dovetail Software and released search, archive management, and mobility solutions for the Clarify market.<br />Introduced CRM for service and support in 2008 to the broader CRM market. <br />
  3. 3. Webinar Objective<br />Develop a Clarify data management strategy that incorporates archival software to provide a more efficient way to:<br /><ul><li>Manage database growth
  4. 4. Ensure data integrity
  5. 5. Maintain system performance
  6. 6. Ensure quick access to archived data</li></li></ul><li>Clarify Data Management Challenges <br />Data Growth Over Time<br />Performance impact<br />Increased maintenance & administration demands<br />Costs associated with increasing online disk storage<br />Complexity of upgrades<br />Risk of downtime due to backups & recovery<br />Changing Data Requirements<br />Longer retention periods for compliance<br />Increased security <br />Protection of data authenticity<br />
  7. 7. Clarify Data Management Alternatives <br />Disk Storage Expansion<br />Short-term benefits<br />Long-Term implications<br />Tuning & Optimization<br />Sometimes necessary as applications change<br />Diminishing returns as database size increases<br />Purge & Recovery<br />Simple way to “remove” data and reduce database size<br />Creates risk if frequent data recovery is required<br />Archiving<br />Most efficient and cost-effective way to move selected data offline<br />Can be difficult to retrieve data quickly if needed<br />
  8. 8. Clarify Data Management Solution <br />Data Archive, Search, & Retrieval<br /><ul><li>Selected data components can be;
  9. 9. Archived more frequently
  10. 10. Located through fast search process
  11. 11. Restored for online access if required
  12. 12. Production storage costs can be managed
  13. 13. System performance impacts reduced
  14. 14. Data management costs controlled
  15. 15. Compliance with best practices</li></li></ul><li>Clarify Data Archive Process<br />
  16. 16. DATA ACCESS<br />Clarify client accessing the production database, which contains old cases.<br />Production Database<br />Old Cases<br />
  17. 17. PURGE<br />Purge the old cases from the database into a DAT file.<br />Production Database<br />Old Cases<br />ArchiveSoftware<br />DAT File of Old Cases<br />
  18. 18. ARCHIVED DATA VIEW<br />Viewer can query and view data from the DAT files.<br />DAT File of Old Cases<br />Production Database<br />
  19. 19. ARCHIVED DATA VIEWER<br />Software is used to restore the archived cases.<br />One Case<br />DAT File of Old Cases<br />Production Database<br />ArchiveSoftware<br />
  20. 20. ARCHIVE DATABASE<br />Import DAT file of old cases into an archive database.<br />Production Database<br />Archive Database<br />ArchiveSoftware<br />Old Cases<br />DAT File of Old Cases<br />
  21. 21. Archived Case Viewer<br /> (Browser-Based)<br />Archive Database<br />Old Cases<br />Production Database<br />
  22. 22. Archived Case Viewer<br /> (Browser-Based)<br />Can be integrated within the Clarify client.<br />Archive Database<br />Old Cases<br />Production Database<br />
  23. 23. Archived Case Viewer<br /> (Browser-Based)<br />Can be integrated easily with other web applications such as Amdocs or Salesforce.com.<br />
  24. 24. Demonstration<br />Dovetail Archive Manager<br />
  25. 25. Questions<br />

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