1. AAL Forum 2018 | Workshop 12
25th September | 16:00–17:30
Inma Uzkudun | Grupo SSI
Knowledge Transfer Manager
iuzkudun@grupossi.es
www.grupossi.es

2. Grupo SSI
• Cooperative group created in Bilbao in 1986
• Integrated by non-profit organisations, formed by nearly 500 female workers
• Commited to the social needs of the elderly & their families in the Basque Country.
• Social services offered to over 2.200 beneficiaries in 17 municipalities
• HomeCare Lab, R&D Unit , created in 2011, 21 projects, Living Lab (ENoLL), strategic line
Technological Based Social and Health Assistance

3. Context of the silver market from our point of view
• 70% of the Health Public spending goes to Chronicity
• 86% of the Social Public spending goes to maintain the Dependency
System
GLOBAL POPULATION ≥ 65 YEARS OLD
2,2 M 21,7% in 2017
(INE ,2017)
29,2% in 2031
(INE, 2017)
80% at least one Chronic disease
(Encuesta de salud en la Comunidad Autónoma Vasca, 2013)
48,3% limitation with the IADL
(Informe anual del Sistema Vasco de Salud,206)
74,5% of old women lives alone
(Gobierno Vasco, 2018)
DEMAND OF
HEALTH & SOCIAL
SERVICES
SUSTAINABILITY ?

4. Profile of the silver market from our point of view
HOME CARE SERVICE OBJECTIVES
• Preventive care and treatment nature
• People with dependency situation or at risk of dependency
• Stay at home and integration into the community
END USERS PROFILE CLOSE CARERS PROFILE PROFESSIONAL
CARERS PROFILE
Women (81%) Women/wives/ 80+ Women
80+ Women/daughters/
average of 60
Average of 55
Chronic diseases Vocational Certificate
Living alone (65%)
Requires help for
domestic and personal
care
Interdependence
between
Health&Social Care
System

5. Needs of the silver market from our point of view
• Care instead of cure – Integration and Continuity of
care
• Respect for their needs/preferences/habits
• Promotion of health & prevention of diseases
• Empowerment & autonomy
• Basic clinical care at home
• Social relationships (including with other patients),
leisure activities, community
• Information & advice on support products &
technologies
• Support for daily living activities
• IT Trainning
ELDERLY PERSON
• Information
• Training on how to care & how to care for
themselves
• Psychological support
• Support networks
• IT support
CLOSE CARERS
• Dialogue with other professionals
• IT Specialization in the Advanced
homecare professional education
• IT Training and support
PROFESSIONAL CARERS

6. What are health and social carers currently doing in this sense
HEALTH SYSTEM- CHRONICITY STRATEGY (2010- today)
• Focused on changing the healthcare provision model towards integrated care of chronicity.
• 14 strategic projects :
– Patient Population Risk stratification
– Health prevention and Promotion
– Self-care and Active Patient
– Chronic Association
– Single Electronic Medical Record- OSABIDE GLOBAL
– Integrated Clinical Attention
– Sub-Acute hospitals
– Advance nursing roles
– Health&Social collaboration- Sociosanitary Ecosystem
– Multichannel Service Center- OSAREAN
– E-prescription
– Chronic Research Center- KRONIKGUNE
– Research by Health Professionals
SOCIAL CARE AND HEALTHCARE STRATEGY 2017-2020
• Focused on people with health and social care needs
• Empowerment of the users
• Home is the place for interventions
• Specific actions and functional coordination between systems
SOCIAL SYSTEM
• 2011- betiON Teleassistance
platform
• 2014- OSABIDE to Nursing Homes

7. Implementation of new technologies to respond to the needs
OUR DIGITALISATION STRATEGY
• Management of daily work - DIGISAD
• Digital devices and systems for collecting and using data for communicate and share information
(data exchange) – “Move Data not the Users”
• Ambient Assisted Living: support in the implementation of technology
USERS • IT for care : ambient assisted living & e-health ,m-health
• IT for communication
• IT for communication
• IT for information and reporting
• IT for self-care
CLOSE CARERS
PROFESSIONAL
CARERS
• IT for management of homecare service
• IT for communication
• IT for information and reporting
• Role of HomeCare workers in the deployment of technologies at
home
LOTS OF SMALL PILOTS,
UNDER DESIGNED
SYSTEMS, …
SLOW PROGRESS
NOW, WHAT TO DO ?
Technology based health and social projects

8. Evolution or future views
• Human factor + Technology
• Change mindset of users & carers
• Person centered care
• More attention to designs
• Co-desing
• More research enabling local tailoring of system
• Scale-up pilots
• Collaboration with the Public administration
• Not only Technology, also Service
• Creation of Private market

9. Eskerrik asko!
Thank you!
¡Gracias!
Obrigado!
Merci!
Dank je wel!
Danke!