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Mod 5 Class 2 Final


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Libr 534 Mod 5 class 2 Knowledgem management and managing health libraries

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Mod 5 Class 2 Final

  1. 1. <ul><li>LIBR534 – Health information sources & services </li></ul><ul><li>Module V: Manage </li></ul><ul><li>Lecture 2 </li></ul><ul><li>Managing Health Libraries </li></ul><ul><li>Knowledge Management Practices </li></ul><ul><li>In Health Libraries </li></ul><ul><li>March 18, 2010 </li></ul><ul><li>Greg Rowell & Dean Giustini, SLAIS Adjunct faculty </li></ul>
  2. 2. <ul><li>Module V Class 2 - Agenda </li></ul><ul><li>Managing Health Libraries </li></ul><ul><li>What is Knowledge Management? </li></ul><ul><li>Principles and Processes of KM </li></ul><ul><li>KM Framework </li></ul><ul><li>KM Toolbox </li></ul>Rowell-Giustini – LIBR534
  3. 3. Managing Health Libraries <ul><li>Peter Drucker Five Questions </li></ul><ul><ul><li>What is our mission? </li></ul></ul><ul><ul><li>Who is our customer? </li></ul></ul><ul><ul><li>What does our customer value? </li></ul></ul><ul><ul><li>What are our results? </li></ul></ul><ul><ul><li>What is our plan? </li></ul></ul><ul><li>Rowell’s Laws of Management </li></ul>Rowell-Giustini – LIBR534
  4. 4. Rowell-Giustini – LIBR534 <ul><li>Definition of KM </li></ul><ul><li>“ Clinical KM means enhancing the identification, dissemination, awareness and application of the results of research relevant to clinical practice in health and social care” Wyatt </li></ul><ul><li>“ KM is not about data, but about getting the right information to the right person at the right time for them to affect the bottom line” IBM </li></ul><ul><li>ABC of Knowledge Manangement </li></ul><ul><li> </li></ul>
  5. 5. Principles of Knowledge Management <ul><li>KM focuses on </li></ul><ul><li>Connections </li></ul><ul><li>Collaborating </li></ul><ul><li>Enabling </li></ul><ul><li>But, more than anything… </li></ul><ul><li>sharing & learning </li></ul><ul><li>Cooke, 2009 </li></ul><ul><li> </li></ul>Rowell-Giustini – LIBR534
  6. 6. 4 types of knowledge GENRES The way something is presented effects how we respond e.g. How we communicate How decisions are made Organizational politics SKILLS Unspoken understanding. The feel for how something should be done e.g. Riding a bike more than being told how to or being given a manual to learn T A C I T STORIES Successes, failures, phrases, common “language” and “habits” of the group CONCEPTS The individual can learn, know & express –e.g. rules, processes E X P L I C I T GROUP INDIVIDUAL
  7. 7. Rowell-Giustini – LIBR534 KM Framework
  8. 8. <ul><li>Knowledge capture </li></ul><ul><li>Knowledge transfer </li></ul><ul><li>Knowledge retention </li></ul><ul><li>Content management </li></ul><ul><li>Nurturing knowledge capital </li></ul><ul><li>Enabling communities </li></ul><ul><li>Supporting a knowledge culture </li></ul><ul><li>Growing knowledge partnerships </li></ul><ul><li>Decision support </li></ul><ul><li>Knowledge benchmarking </li></ul>Rowell-Giustini – LIBR534 KM Activities
  9. 9. Rowell-Giustini – LIBR534 Knowledge Transfer
  10. 10. KM Toolbox Rowell-Giustini – LIBR534 <ul><li>Communities of Practice (CoPs) </li></ul><ul><li>After Action Review (AARs) </li></ul><ul><li>Knowledge Audit </li></ul><ul><li>KM strategy </li></ul><ul><li>Exit interviews </li></ul><ul><li>Identifying and sharing best practices </li></ul><ul><li>Knowledge centers </li></ul><ul><li>Knowledge harvesting </li></ul><ul><li>Peer assists </li></ul><ul><li>Social Network Analysis </li></ul><ul><li>Storytelling </li></ul><ul><li>White pages </li></ul>
  11. 11. Rowell-Giustini – LIBR534 Communities of Practice =en