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CHETANA’SHAZARIMAL
SOMANI COLLEGE OFCOM. &
.ECO. & SMT.
KUSUMTAICHAUDHARI
COLLEGE OF ARTS
Group no – 7



Presented to: prof shivaprasad




                                 11
TOPIC:
         SOCIAL CORRESPONDENCE, OFFICIAL
    CORRESPONDENCE, BANK CORRESPONDENCE, JOB
      APPLICATION AND C.V (CURRICULUM VITAE)



                 Group members

1    VRUSHALI GAWANDE              110
2    PRIYANKA GHADI                111
3    TORAL RAO                     132
4    JEET SHUKLA                   153
5    DIYANSHI BALSARA              156
6    MINAKSHI KAMBLE               160




                                               2
CONTENTS
1. What is correspondence?............................ pg 4
2. Types of correspondence…………………………..pg 6
3. Social correspondence……………………………….pg 6
4. Banking correspondence…………………………...pg 17
5. Official correspondence……………………………..pg 21
6. Job application……………………………………………pg 27
7. C.V (curriculum vitae)………………………………….pg 34




                                                              3
1. What is Correspondence?
Correspondence is a way of communication through written
letters. It is documented medium of exchanging information,
massages and ideas between organization, between individuals
and organization.


       Correspondence covers many types of written
communication like reports, circulars, letters, memoranda,
telegram, notes, facsimiles, cables, postcards, email etc. But
the term is commonly used to mean communication through
letters. Letters form the most widely used media of external
business communication .Communication is called the life-
blood of modern trade and commerce.

        Letters are composed in the form of person to person
communication. A format of a business letter has evolved in
course of time out of custom and convenience and is now
universally accepted. Letters are consists of the inside address
(personalized letters with name and address of the recipient),
the opening salutation (E.g. Dear Sir, or Sir or Dear Mr. xyz etc.,)
the body of the letter i.e. the message, Complimentary close
(i.e. yours sincerely or yours faithfully etc.,) and the signature,
Name and designation of the writer.

       The contents of a business letter may vary according to

                                                                       4
the nature of the message or information to be conveyed. It
may be a simple letter of routine nature like letters of
acknowledgment or greeting or may deal with more
complicated subjects like inquiries, collection letters, orders,
complaints and their adjustments etc.

      Correspondence is the most important form of external
communication. Because of its many advantages,
correspondence has become the chief means of written
communication between business concern and its outside
contacts. The success and reputation of a business depends to
a great extent, on the quality of its correspondence




                                                                   5
2. TYPES OF CORRESPONDENCE
    i.   Social correspondence
   ii.   Bank correspondence
  iii.   Official correspondence



  3. Social correspondence:
Letters which are written to relations and intimate friends
should be written in an easy, conversational style. The Social
letters are really of the nature of friendly chat: and, being as a
rule unpremeditated and spontaneous compositions, they are
informal and free-and-easy as compared with essays. Just as in
friendly talks, as in friendly letters, we can touch on many
subjects and in any order we like. And we can use colloquial
expressions which would in formal essays be quite out of place.
 But this does not mean that we can be careless and slovenly in
dashing off our letters. For, it is insulting to ask a friend to
decipher a badly written, ill-composed and confusing scrawl so,
it must for us to take care and preserve some order in
expressing our thoughts. Above all, it must be remembered
that, however free-and-easy may be our style, we are as much
bound by the rules of spelling, punctuation, grammar and idiom
in writing a letter as we are in writing the most formal letter.



                                                                     6
Layout and format

  Heading
  Salutation (Greeting)
  Body
  Closing
  Signature

  Heading: Use the proper form in addressing correspondence.
  If the recipient is a man over the age of 18, address the letter
  to "Mr. John Smith." For a single woman over the age of 18,
  use "Ms. Mary Jones." For a married woman, use "Mrs. Mary
  Smith" if she uses her husband's last name and “Ms. Mary
  Jones if she does not. Use "Mr. and Mrs. John Smith" for a
  couple in which the woman has taken the man's name, and
  "Ms. Mary Jones and Mr. John Smith" for a couple in which
  she has not.
  Greetings: Choose an appropriate greeting for your social
  correspondence. Most people begin with, "Dear," but there
  are many variations of this greeting, such as, "My Dear" and
  "Dearest." Choose the greeting that best suits your
  relationship to to recipient of the correspondence.
  Body: Use the body of the letter to express your reason for
  writing, share news, ask questions and convey emotions.
  Social letters can be used to express congratulations,
  sympathy or friendship; it is poor etiquette to use social
  correspondence to complain about your own trouble. The


                                                                     7
body of social correspondence varies, depending on the level
of intimacy between the correspondents.
Closing: End your social correspondence with a blessing or
good wishes for the recipient. Further, the closing is a great
place to offer assistance and remind the recipient of your
fidelity and friendship.
Signature: Use the signature to express your feelings for the
recipient. Appropriate signatures include "With Love," "Best
Wishes" and "Warmest Regards." Follow by signing your full
name.




                                                                 8
Types of Social Correspondence


   1. Invitation Letter
      a. ACCEPTANCE
      b. REGRET
      c. RECALL
   2. Thank-you Letter
   3. Letter of Congratulation
   4. Letter of Sympathy (Consolation)
   5. Letter of Condolence.


                        1. Invitation letter
Formal and Informal Letters:
Formal letters: important banquets, ceremonious dinners,
church weddings, receptions or dances. Formal invitations are
used. Engraved and they are written in the third person (e.g.
“Mr. and Mrs. John Brown cordially invite you to dinner…”).
They are written like ordinary letters (e.g., one line after
another), but are arranged in a decoratively indented form on
the page.




                                                                9
a. ACCEPTANCE
         Mr. and Mrs. -------------------
               accept with pleasure
Mr. and Mrs. -----------------------------
              kind invitation to dinner
   on ------------------the---------
             at ------------------------




   b. REGRET
       Mr. and Mrs.---------------
    Regret that previous arrangement
          Prevents their accepting
     Mr. and Mrs. -------------------------
             Kind invitation to dinner
    On -----------------------------------------




                                                   10
c. RECALL
Dr. and Mrs. --------------------------
      regret that, owing to the
  sudden illness of their son, they
are obliged to recall their invitation
  For ------------------------------------




                                             11
2. Thank-you letters
   Thank-you letters are letters of ordinary correspondence.
Writing such letters is for expressing one’s gratitude to others
for having got their gifts, help or other favors. A thank-you
letter is the same as an ordinary letter in form, and needs to be
worded appropriately and sincerely. Equally importantly, it
should be written concisely and mailed timely, but it needn’t be
worded exaggeratedly.


     Dear, ---------------------
     --------- and I want to thank you for the beautiful salad bowl
     set. We’re looking forward to getting lots of use out of your
     thoughtful and practical wedding gift.
   We’re having fun getting organized in our little apartment. Soon
we’ll be ready for company, and we’ll be giving you a call. After all
the times you’ve had us over for dinner, we’ll get to play host for a
change.
                                   Fondly,




                                                                      12
3. Congratulatory Letters
   Congratulatory letters are, too, social letters of common type
in daily life. Whenever there are joyous and happy events, such
as your friend’s marriage, birthday, graduation, receiving an
academic degree or a prize, or opening a business, you can then
write to congratulate him/her on this. The style of this type of
letter tends to be warm and sincere, pithy and natural, and thus
it touches the addressee’s heart.




                                                                    13
My dear, ------------
   I’ve learnt that you’ve just graduated from college.
Congratulations upon having received your ------------------
From ------------. I know this has meant years of study and hard work
on your part, and it’s an achievement you can well be proud of.
     I hope that your graduation will not end your studies, but will
rather be the beginning of a new and broader culture. I believe that
the knowledge you’ve acquired will enable you to be successful in
whatever calling in life you may enter.




                                                                   14
4. Letters of Consolation
   A letter of consolation is written for the purpose of consoling
one’s relatives and friends, when they suffer misfortunes, e.g.,
illnesses, injuries, or some other calamities. As an addresser
you need to try to write a consolatory letter in a succinct,
proper, cordial style so that you may well, so to say, enable it to
be a consolation and inspiration to the addressee




Dear----------
      It is with great sorrow that I hear of your illness. I should like
to know how you are getting on now.
    Although I’m not a doctor, I’m taking the liberty of sending you
a prescription: Don’t worry about your studies. Take things easy.
    I sincerely hope you’ll soon be yourself again. If I can be of any
service to you, remember that to aid you is ever the sincere
                       Your loving friend




                                                                       15
5. Letters of Condolence
  a. You should be honest in writing a letter of condolence
     and that your wording must be appropriate. You cannot
     use flowery words and expressions.
  b. Your letter cannot be too long.
  c. It is inappropriate to ask about the details of the disease
     and death. In particular, you must avoid referring to the
     cause of disease in case the receiver burst into sorrow
     again.
  d. Never write “She was too young to die” or “Your life will
     be desolate without him”




                                                                   16
Dear-----------
            Today I heard you had lost your----------. I know the
     suddenness of it must have been a dreadful shock; and I just
     can’t tell you how sorry I am. Having been so recently through
     the same sad experience, I know only too well what it means.
     I wish there were something I could do or say to soften your
grief. But only time can do that,--------- and it will, as surely as it did
for me.
     With deepest sympathy to you and all your family.
                       Affectionately




                                                                          17
4.Banking correspondence
Correspondence with banks is essential for organizations.
Banks also are business houses and they have to correspond
with clients and customers. Banks whether Private or Public,
Local or Foreign, have to face stiff competition from others.
Computerized accounts, Automatic Teller Machine, Credit
and Debit cards have enlarged the scope of business. Banks
which were the monopoly of the rich men, today are
attracting common and ordinary people.
 The whole competition of banking business has undergone a
sea-change. Banking correspondence is of a special nature
because it deals with finance. Letters have to be carefully
written to protect the interest of the bank as well as its
clientele. In the first place, it has to be very confidential in
nature. The financial status of its clientele can be quite
fluctuating owing to extraneous reasons. The interest of the
client has to be protected as well as the interest of the bank.
 The correspondence should also be tactful. A bank cannot
afford to be judgemental in issues connected with a
transaction. Banks can suffer from bad debts but it cannot
afford to hastily call a client a bad-debtor. Courtesy is
another important feature of banking correspondence. Banks
should always look at a situation from the receiver’s point of
view. ‘You-attitude’ in letters is very important for all
correspondence connected with banks.



                                                                   18
Types of Banking Correspondence:

 There can be classifications of all banking letters into four
groups and they are as follows:
1. There are banking correspondence that relates to opening,
closing and transfer of accounts of customers.
2. There are banking correspondence that relates to operations
in accounts of customers – deposit, collection and payment of
cheques, drafts, bills etc.
3. There are banking correspondence that relates to Loans and
Advances including overdrafts, cash-credits, demand and term
loans, discounting of bills, letters of credit, guarantees etc.
4. There are banking correspondence that relates to subsidiary
or ancillary services like remittances, safe deposit lockers,
agency services, supplying credit or status information and
traveler’s cheques etc.




                                                                  19
FORMAT


For prospecting very business house requires to maintain some
sort of relation with the banks as such which rather to the
fulfillment of various needs of the houses. Personal liaison has
got to be maintained harmoniously with the staff of the bank.
Bluntness or curtness should be shed off. On the other hand,
these letters should be politely addressed and these should be
drafted very carefully so as to avoid any type of pitfall. All the
information furnished should be quite clear and precise. The
information furnished should be more factual. Thus the bank
that provides various facilities of safe deposit of money,
operations and transfer of money etc. should be approached in
a civil and more cultured manner.
Personal approach and correspondence may become the
various media of relationship with the bank. Somewhere we
may need some sort of technical decencies. Thus we may say
that all sort of correspondence must be aglow with the
personal touch that should impress the bank officers.




                                                                     20
Format of banking correspondence




To
----------------------------------------[bank name]
----------------------------------------[address]
Sir
I wish to invest a sum of---------------------------------------- in fixed
deposit of your bank at the branch of
----------------------------------- Road ---------------------------- for the
period           of --------------------years. I shall be highly indebted to
you if you very kindly write to me the rate of interest pertinent
thereto.
Furthermore I wish to know that if such deposits are made
occasionally for a period of one year what rate of interest is
admissible in these deposit please send me all rules governing
such transaction at earliest possible convenience.
I am sure you will deal with the issue expeditiously.
Your faithfully.




                                                                                21
5. Official Correspondence
What is official correspondence?

Official correspondence bears the stamp of great responsibility
which may be easily understood. This responsibility pertains to
the fact that an official letter may travel to any authority up and
down the ladder of bureaucracy and that action may be taken
on the same at the lowest and highest levels. Apart from the
fact that an official correspondence has to observe all the
etiquette of address and approach, it has also to be careful
about the contents, accusations, stress, avowals, admissions
and so on and so forth. When a correspondence is issued
officially, the originating source should be prepared for actions
taken on it, favorable or unfavorable, backed even by the
ultimate authority, if the requirement be such.

Clarity and brevity are the necessary ingredients of official
correspondence. Paragraphs must be devoted to single points
mainly, or at best to allied matters. The beginning and the end
must be pleasing and should show politeness and form.
Economy of words is to be observed, though a certain form of
ornamentation at times may be necessary. Jt has to be
remembered that each word in an official letter carries much
weight and may be variously interpreted. The writer, therefore,
should be careful about the possible significances of words and

                                                                      22
expressions used in the communication.

Disputes and disagreements are thus the byproducts of an
official correspondence and the issuing source has to take care
of all the pros and, cons before the communication is
dispatched. Quickness and pointedness are the virtues usually
associated with official correspondence. Haste in reply should
be abjured, or corrections or amendments may have to follow
simultaneously. Clearness of vision and the spirit of
reconciliation, of give-and-take, are the ancillaries that help to
solve the matter, and give the needed solution more readily.



How to Write Effective Official Correspondences

Writing and replying official correspondence does not need to
be a terribly exhausting task. Mastery of the art of official letter
writing is a skill everybody should endeavor to accomplish. in
official correspondence writing techniques, you will find out
that it is, surprisingly, a simple task to accomplish. Simply keep
the language formal and adopt impersonal style of writing.




                                                                       23
Types of Official Correspondence
We can classify official correspondence into two broad groups

  A. Memorandum
  B. Letters

  A. MEMORANDUM:
A memorandum is a formal correspondence, usually dealing
with one specific topic, which is send internally within an
organization. It is a type of correspondence from the
organization to its employee or between official of its
organization.
Uses of memorandum

A memorandum is used within an organization to convey
official information, announcement, confirmation, advice,
reprimands and reminders to members. Memorandum can be
intra departmental when it originates from one department
and ends within the same department. For example, if the
production manager writes a memorandum to the staff within
production department. But if it stretches and goes beyond
production department, says accounts department, it is inter-
departmental memorandum.
    Do not use memorandum letterhead to write personal
    letters to the organization: for example 1 application for a
    leave, 2 response to query, 3 personal complaint.


                                                                   24
Format for writing memorandum

      A memorandum has a definite format with minor
      variations depending on the organizations. A
      memorandum is not a letter and should follow the
      following format.

     i.   Heading: The bold print of organization name and logo
    ii.   From: Name and position of the sender
   iii.   To: Name and position of the receiver
   iv.    Date: the date of writing
    v.    Reference: Reference number for filling and
          identification of the memorandum
    vi.   Subject: The objective for sending the memorandum
   vii.   Body: Details of the information
  viii.   Name and signature of the sender
Note that there is no room for subscription ( i.e. your faithfully)

Languages and qualities of memorandum

The term memorandum denotes something to be remembered.
For someone to remember the content of your memorandum,
you must clarity and conciseness of language. Formality and
high standard of courteous must be must be your watchword
even if your reader is of equal status with you.




                                                                      25
B] LETTERS

Officially, letters are those official correspondence we usually
send to the outside organization. Letters are subdivided into
personal and business letters.

Personal letters are those dealing with personal issues
concerning an individual and organization. For example:
application for job letter, request for maternity leave, etc.

While business letters are those that deals with day to day
running of an organization. For example: request for quotation,
submission of budgets, estimates etc.



Language and style of official correspondence

Formal letter can be written in

    1. First person singular [I]:- This style contains personal
       elements which often softens the stiffness officialdom.
       The first person singular can be used by somebody of
       weight and authority in the organization. This is
       representatives of the organizations. Example:

       We have received your letter of application for
       employment and shall be considering it at the board
       meeting next week.




                                                                   26
2. The first person plural (we):- This style also contains
        personal elements. However, junior member of the
        organization is advised to use the first person plural.
        Example:

       We have received your letter of application for
       employment and shall be considering it at the board
       meeting next week.

     3. The impersonal passive: This style is for very formal
        situation and is becoming very rare in business
        correspondence because it kills the modern idea of
        directness, friendliness and simplicity advocated in
        business circle. But official letter still make use of the
        impersonal passive style.
       Example: Your letter of application for employment has
       been received and will be considered by the board next
       week.
Qualities of official letters
    a. Suit abilities of tone to the subject matter
    b. Friendliness, politeness and warmth tone
    c. Selection of materials and choice of wording to suit the
       audience.
    d. Psychological factors – tact, courtesy and carefulness
       while conveying unwelcome information
    e. Freshness of language- be original and avoid slate
       expressions and cliches


                                                                     27
6.Job Application
DEFINATION : A Job application is a written request for
employment typically on a specific form provided by the
potential employer.

Applying for a job is an art. There is no doubt that the number
of jobs and opportunities available today are amazing but the
number of applicants and their quality has also improved
drastically. So the equation has become competitive.

A resume is not good enough to sell talent. It must always be
accompanied with a Job Application Letter. A Job Application
Letter does not talk anything different from the resume but it
just gives the gist of the resume. It also highlights any salient
qualities that an individual has but do not reflect in the resume.
These qualities may be innate in an individual and not acquired
through any course or training.

A Job Application Letter should be addressed to the person
responsible for the selection process. It should always be typed
with not too much playing done with fonts or colors. It should
be short and crisp. It should give the gist of the individuals
qualifications along with any specific qualities that s/he
possesses




                                                                     28
JOB APPLICATION IS USED:-

        To make a good impression with the employer.
        To gather information about an individual’s
        qualifications.
        To compare candidates to one another.


DO’S AND DON’TS OF JOB APPLICATION LETTER

    DO’S

    A Job Application Letter should always accompany the
    resume
    It should always be typed with standard fonts and colors
    It should have the applicants name, address and contact
    details clearly mentioned
    Apart from giving the gist of the resume it should also
    highlight the qualities of the applicant
    A Job Application Letter should always have a subject line
    to indicate to the reader that the application is for a
    particular post
    If the letter is being sent in response to an advertisement
    given by the organization then that too should be referred
    in the letter
    Since the applicant does not know the reader personally,
    the letter should be addressed to madam/sir
    Giving a brief of current job profile is of utmost
    importance while sending a Job Application Letter

                                                                  29
Giving the CTC (cost to company) break up of current
    employment is optional



    DON’TS

    No flowery language needs to be used in the letter
    The applicant should not show any desperation while
    applying for the job as that gives a wrong indication to the
    prospective employer



A Job Application Letter is an effective tool to provide
additional details of your career history, experience, skills,
achievements and awards in the field related to the job for
which you have applied. These letters are also known as the
cover letters that make your resume more impressive than
other several common resumes.
Most of the applicants are not serious about the application
letters while applying for a job. They use same format for the
different jobs in different companies. This ignorance to update
and modify the Application Letter makes wrong impression on
the employer. In this case, candidates need to follow some tips
that are helpful while writing their letters.




                                                                   30
These tips include:

i.      Before sending a Job Application Letter, you must study the
       company in which you are going to apply for job. This will help
       you to make an impression on the employer that how well you
       understand the company and how you can contribute to the
       growth of Company.
ii.    Generally, the business letters are typed, but some employers
       want the cover letters to be handwritten. Some of the
       companies prefer theses letters in the form of e-mails. Hence,
       the format of your Job Application Letter depends upon the
       employers' choice.
iii.   An introductory paragraph should be effective, and it should
       include from which reference you are applying, how you came
       to know about this job and what do you think about the
       desired job.
iv.    You must be careful about not mentioning your personal
       details in application letter. Gender and religion information
       should not be given unless the employer requires it.
       Sometimes if these details creates wrong impression on the
       hiring managers. Hence, you must confirm this aspect before
       sending the job Application Letter


v.     The closing paragraph is an opportunity to ask an employer for
       an interview. You can ask the hiring manager that you would

                                                                         31
like to meet in-person to discuss your experience and
      qualifications.
vi.   Finally, you need to proofread and review your Job Application
      Letter after you have completed. Proofread is very important
      to remove the grammar and spelling mistakes in your letter. An
      effective job letter with clear and specific details will create
      positive impression on the hiring manager.




                                                                         32
Sample of job application letter


_____________ (Name and address of the applicant)

_____________ (Date)

Subject: Application for the post of ______________ (post
applied for)
Dear Sir or Madam,

This is in response to your advertisement in ___________
(medium of advertisement) dated _________ for the post of
_________ (post advertised).

I am ____________ (details of highest qualification) and have
______ (number of years of experience) in companies of repute
such as ______________ (names of companies). Currently I am
working with ____________ (name of organization currently
employed with) as ______________ (designation) since
_______ (date since when working with this organization). My
job profile entails _____________ (details of current job
profile).

I also have _____________ (details of any additional
qualifications, if any). I am a hard working, sincere and
dedicated worker. By working in companies of such repute I
have learnt certain values such as integrity and respect for
people and swear by them now. I assure you that if I am

                                                                33
selected by your organization I will give it my best and promise
you a result-oriented tenure.

My Resume has been enclosed for your kind perusal.

I look forward to hearing from you.

Thanking you in anticipation.
Best regards,

(Name of the applicant)

Encl: As above




                                                                   34
7. C.V. (curriculum vitae)
C.V is an outline of a person's educational and professional
history, usually prepared for job applications Abbreviation
C.V[Latin, literally: the course of one's life] A CV is the most
flexible and convenient way to make applications. It conveys
your personal details in the way that presents you in the best
possible light. A CV is a marketing document in which you are
marketing something: yourself! You need to "sell" your skills,
abilities, qualifications and experience to employers. It can be
used to make multiple applications to employers in a specific
career area. For this reason, many large graduate recruiters will
not accept CVs and instead use their own application form.

An application form is designed to bring out the essential
information and personal qualities that the employer requires
and does not allow you to gloss over your weaker points as a
CV does. In addition, the time needed to fill out these forms is
seen as a reflection of your commitment to the career.

There is no "one best way" to construct a CV; it is your
document and can be structured as you wish within the basic
framework below. It can be on paper or on-line or even on a T-
shirt (a gimmicky approach that might work for "creative" jobs
but not generally advised!).




                                                                    35
DO’S

   be concise when outlining your education and
     employment history
   try to keep your CV/résumé to one or two sides of A4
     paper
   use brief, informative sentences, short paragraphs, and
     standard English
   structure your CV/résumé in a logical way, with a limited
     number of main sections
   begin with an action verb when describing your duties (see
     the CVs/résumé below)
   use bold type or bullet points to highlight key points
   proofread your work for spelling, grammar, and
     punctuation (many employers just discard job
     applications that contain such errors)
   see your college careers adviser: they'll have a range of
     sample CVs/résumés and will be able to help you when
     writing specific applications
   update your CV/résumé regularly, as your situation
     changes

DON'T

   go into too much detail: employers are too busy to read
     rambling and unfocused CVs/résumés
   leave gaps in your employment history: it's better to add a
     sentence explaining any periods that are unaccounted
     for (such as a gap year)


                                                                 36
forget to read your CV/résumé for both content and
       mistakes (you could also ask someone to read it for you)
     use many different typefaces: keep to one or two that are
       clear and easy to read
     brighten up your CV/résumé with inappropriate colour,
       photos, or graphics
     name people as referees unless you've already confirmed
       that they're happy to provide a reference for you

Here are some guidelines on two broad approaches to writing
CVs/résumés, one suitable for students embarking on their
careers who haven't had a full-time permanent job, and one for
students who've worked for several years and who'll be
returning to full-time work after their studies.




                                                                  37
Structure of CV/resume
1. Personal details:

        name
        address (home and college address if different)
        telephone number (home/mobile/college if applicable)
        email address
        personal profile (a summary outlining who you are and
          why you're a worthwhile employment prospect for this
          particular job)


2. Education and qualifications:

  i.    if you're studying for a qualification in higher education,
        start with this, making it clear that your studies are
        ongoing and when the course is due to end
 ii.    if you've completed any other further or higher education,
        state this next
 iii.   give your school or schools and the dates you attended
        them, together with:

           a list of all your A-level (or Scottish Higher) subjects and
           grades
           brief details of GCSEs, Scottish Standard Grades, or
           equivalent qualifications (only give full details of these


                                                                          38
if the employer has specifically asked for them or the
        subjects are relevant to the job in question)

3. Employment history:

     if you've had several temporary or part-time jobs, list the
        most important in chronological order, starting with the
        most recent
     give a brief summary of your roles and responsibilities,
        focusing on those most relevant to the post you're
        applying for
     if you've worked in a variety of short-term jobs that aren't
        relevant to your current application, you can summarize
        these as, for example, 'various temporary retail posts'



4. Any other skills, achievements, or training:

     list any relevant courses or training (e.g. IT qualifications,
        knowledge of a foreign language)
     mention significant awards and other achievements, or
        positions of responsibility at college

5. Interests or pastimes:

     a brief overview of your interests or hobbies will help your
       potential employer to gain an insight into the type of
       person you are



                                                                      39
6. Referees:

    you can either give contact details of two people who'd be
       willing to give you a reference or say that references are
       available on request
    if you're providing specific names and this is your first job,
       you could use a tutor, teacher, or anyone (apart from
       your family) who knows you well enough to vouch for
       you
      c.v should be used

    When an employer asks for applications to be received in
    this format
    When an employer simply states "apply to ..." without
    specifying the format
    When making speculative applications (when writing to an
    employer who has not advertised a vacancy but who you
    hope my have one)


What makes a good CV?

There is no single "correct" way to write and present a CV but
the following general rules apply:

    It is targeted on the specific job or career area for which
    you are applying and brings out the relevant skills you
    have to offer


                                                                     40
It is carefully and clearly laid out: logically ordered, easy to
    read and not cramped
    It is informative but concise
    It is accurate in content, spelling and grammar. If you
    mention attention to detail as a skill, make sure your
    spelling and grammar is perfect!
Tips for a good CV

  1. Understand that your CV is your marketing tool and that it
     must project you as much as possible. It should be
     packaged in such a way that makes you the employer’s
     choice.
  2. Make your CV focused and concentrated, addressing the
     requirements stated in the advertisement. For most
     applicants for a post-graduate employment would have a
     first degree like you. Therefore, emphasize that special
     skills you have, for example, you may have been certified
     by Microsoft.
  3. Use your curriculum vitae to obtain an interview not a job.
     You do not need to go into detail about your
     accomplishments. Strive to be clear and concise. The
     purpose of your curriculum vitae is to generate interest in
     you to have an employer contact you for an interview
  4. Use bulleted sentences. In the body of your curriculum
     vitae, use bullets with short sentences rather than long
     paragraphs. CVs are read quickly. This bulleted-sentences
     format makes it easier for someone to glance at your CV
     and still absorb it.


                                                                       41
5. Use action words like prepare, develop, monitor and
   present to add life to your CV.
6. Make numbers, dollars, and percentages ((#’s $’s and %’s.)
   stand out in the body of a curriculum vitae. For example:
   *monitored a group of ten to erect terminals of
   $1,000,000.
   * Increase Sales by 20% in 10-state territory.
7. Put your strong points first where they are more likely to
   be read. CVs are typical reviewed in less than 30 seconds.
   This will strongly support your job-search objective.
8. Use the key words listed in the advertisement and match
   them to bullets in your curriculum vitae.
9. Use buzzwords that show your competence in a particular
   field:
   For lectureship, for example use “taught Transaction
   Analysis”.
   For accounting types, use “reconciled accounts”.
10.      Accent the positive. Ignore negatives and irrelevant
   points. If you feel your date of graduation will subject you
   to age discrimination, leave it. Focus on the duties that do
   support your objective.
11.      Show what you know by highlighting your breadth of
   knowledge. An interview will provide opportunity for
   detail.
12.      Show whom you know. If you have been reporting to
   someone as important as your Managing Director, say so
   in your CV. Having reported to someone important causes
   the reader to infer that you have high network.


                                                                  42
13.     Construct your CV to read easily by using a font size
  not smaller than 10 point. Limit the length of your CV to 1-
  2 pages so that the reader can scan it efficiently and
  effectively.
14.     Have someone else review your CV in relation to the
  advertisement. Encourage them to ask questions. Their
  questions can help you to discover items you inadvertently
  left off your CV, revise your CV to include these items.
  Their questions can also point to items on your CV that are
  confusing to the reader.
15.     Submit your CV to your potential employers. Apply
  for some jobs that appear to be beneath your level. Apply
  for jobs that seem to be just at your level. Your will get
  interviews for some of those jobs. Apply for some jobs that
  are below you. This game will give you more courage to
  attend interviews and perfect your CV.




                                                                 43
Sample for a resume / C.V
Name:
Address:

Telephone:

Email:

Employment history:


Education and qualifications:


Current studies:

Higher Education:

Secondary Education:

Other skills and achievements:

Interests:

References:




                                               44
45

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Chetana

  • 1. CHETANA’SHAZARIMAL SOMANI COLLEGE OFCOM. & .ECO. & SMT. KUSUMTAICHAUDHARI COLLEGE OF ARTS Group no – 7 Presented to: prof shivaprasad 11
  • 2. TOPIC: SOCIAL CORRESPONDENCE, OFFICIAL CORRESPONDENCE, BANK CORRESPONDENCE, JOB APPLICATION AND C.V (CURRICULUM VITAE) Group members 1 VRUSHALI GAWANDE 110 2 PRIYANKA GHADI 111 3 TORAL RAO 132 4 JEET SHUKLA 153 5 DIYANSHI BALSARA 156 6 MINAKSHI KAMBLE 160 2
  • 3. CONTENTS 1. What is correspondence?............................ pg 4 2. Types of correspondence…………………………..pg 6 3. Social correspondence……………………………….pg 6 4. Banking correspondence…………………………...pg 17 5. Official correspondence……………………………..pg 21 6. Job application……………………………………………pg 27 7. C.V (curriculum vitae)………………………………….pg 34 3
  • 4. 1. What is Correspondence? Correspondence is a way of communication through written letters. It is documented medium of exchanging information, massages and ideas between organization, between individuals and organization. Correspondence covers many types of written communication like reports, circulars, letters, memoranda, telegram, notes, facsimiles, cables, postcards, email etc. But the term is commonly used to mean communication through letters. Letters form the most widely used media of external business communication .Communication is called the life- blood of modern trade and commerce. Letters are composed in the form of person to person communication. A format of a business letter has evolved in course of time out of custom and convenience and is now universally accepted. Letters are consists of the inside address (personalized letters with name and address of the recipient), the opening salutation (E.g. Dear Sir, or Sir or Dear Mr. xyz etc.,) the body of the letter i.e. the message, Complimentary close (i.e. yours sincerely or yours faithfully etc.,) and the signature, Name and designation of the writer. The contents of a business letter may vary according to 4
  • 5. the nature of the message or information to be conveyed. It may be a simple letter of routine nature like letters of acknowledgment or greeting or may deal with more complicated subjects like inquiries, collection letters, orders, complaints and their adjustments etc. Correspondence is the most important form of external communication. Because of its many advantages, correspondence has become the chief means of written communication between business concern and its outside contacts. The success and reputation of a business depends to a great extent, on the quality of its correspondence 5
  • 6. 2. TYPES OF CORRESPONDENCE i. Social correspondence ii. Bank correspondence iii. Official correspondence 3. Social correspondence: Letters which are written to relations and intimate friends should be written in an easy, conversational style. The Social letters are really of the nature of friendly chat: and, being as a rule unpremeditated and spontaneous compositions, they are informal and free-and-easy as compared with essays. Just as in friendly talks, as in friendly letters, we can touch on many subjects and in any order we like. And we can use colloquial expressions which would in formal essays be quite out of place. But this does not mean that we can be careless and slovenly in dashing off our letters. For, it is insulting to ask a friend to decipher a badly written, ill-composed and confusing scrawl so, it must for us to take care and preserve some order in expressing our thoughts. Above all, it must be remembered that, however free-and-easy may be our style, we are as much bound by the rules of spelling, punctuation, grammar and idiom in writing a letter as we are in writing the most formal letter. 6
  • 7. Layout and format Heading Salutation (Greeting) Body Closing Signature Heading: Use the proper form in addressing correspondence. If the recipient is a man over the age of 18, address the letter to "Mr. John Smith." For a single woman over the age of 18, use "Ms. Mary Jones." For a married woman, use "Mrs. Mary Smith" if she uses her husband's last name and “Ms. Mary Jones if she does not. Use "Mr. and Mrs. John Smith" for a couple in which the woman has taken the man's name, and "Ms. Mary Jones and Mr. John Smith" for a couple in which she has not. Greetings: Choose an appropriate greeting for your social correspondence. Most people begin with, "Dear," but there are many variations of this greeting, such as, "My Dear" and "Dearest." Choose the greeting that best suits your relationship to to recipient of the correspondence. Body: Use the body of the letter to express your reason for writing, share news, ask questions and convey emotions. Social letters can be used to express congratulations, sympathy or friendship; it is poor etiquette to use social correspondence to complain about your own trouble. The 7
  • 8. body of social correspondence varies, depending on the level of intimacy between the correspondents. Closing: End your social correspondence with a blessing or good wishes for the recipient. Further, the closing is a great place to offer assistance and remind the recipient of your fidelity and friendship. Signature: Use the signature to express your feelings for the recipient. Appropriate signatures include "With Love," "Best Wishes" and "Warmest Regards." Follow by signing your full name. 8
  • 9. Types of Social Correspondence 1. Invitation Letter a. ACCEPTANCE b. REGRET c. RECALL 2. Thank-you Letter 3. Letter of Congratulation 4. Letter of Sympathy (Consolation) 5. Letter of Condolence. 1. Invitation letter Formal and Informal Letters: Formal letters: important banquets, ceremonious dinners, church weddings, receptions or dances. Formal invitations are used. Engraved and they are written in the third person (e.g. “Mr. and Mrs. John Brown cordially invite you to dinner…”). They are written like ordinary letters (e.g., one line after another), but are arranged in a decoratively indented form on the page. 9
  • 10. a. ACCEPTANCE Mr. and Mrs. ------------------- accept with pleasure Mr. and Mrs. ----------------------------- kind invitation to dinner on ------------------the--------- at ------------------------ b. REGRET Mr. and Mrs.--------------- Regret that previous arrangement Prevents their accepting Mr. and Mrs. ------------------------- Kind invitation to dinner On ----------------------------------------- 10
  • 11. c. RECALL Dr. and Mrs. -------------------------- regret that, owing to the sudden illness of their son, they are obliged to recall their invitation For ------------------------------------ 11
  • 12. 2. Thank-you letters Thank-you letters are letters of ordinary correspondence. Writing such letters is for expressing one’s gratitude to others for having got their gifts, help or other favors. A thank-you letter is the same as an ordinary letter in form, and needs to be worded appropriately and sincerely. Equally importantly, it should be written concisely and mailed timely, but it needn’t be worded exaggeratedly. Dear, --------------------- --------- and I want to thank you for the beautiful salad bowl set. We’re looking forward to getting lots of use out of your thoughtful and practical wedding gift. We’re having fun getting organized in our little apartment. Soon we’ll be ready for company, and we’ll be giving you a call. After all the times you’ve had us over for dinner, we’ll get to play host for a change. Fondly, 12
  • 13. 3. Congratulatory Letters Congratulatory letters are, too, social letters of common type in daily life. Whenever there are joyous and happy events, such as your friend’s marriage, birthday, graduation, receiving an academic degree or a prize, or opening a business, you can then write to congratulate him/her on this. The style of this type of letter tends to be warm and sincere, pithy and natural, and thus it touches the addressee’s heart. 13
  • 14. My dear, ------------ I’ve learnt that you’ve just graduated from college. Congratulations upon having received your ------------------ From ------------. I know this has meant years of study and hard work on your part, and it’s an achievement you can well be proud of. I hope that your graduation will not end your studies, but will rather be the beginning of a new and broader culture. I believe that the knowledge you’ve acquired will enable you to be successful in whatever calling in life you may enter. 14
  • 15. 4. Letters of Consolation A letter of consolation is written for the purpose of consoling one’s relatives and friends, when they suffer misfortunes, e.g., illnesses, injuries, or some other calamities. As an addresser you need to try to write a consolatory letter in a succinct, proper, cordial style so that you may well, so to say, enable it to be a consolation and inspiration to the addressee Dear---------- It is with great sorrow that I hear of your illness. I should like to know how you are getting on now. Although I’m not a doctor, I’m taking the liberty of sending you a prescription: Don’t worry about your studies. Take things easy. I sincerely hope you’ll soon be yourself again. If I can be of any service to you, remember that to aid you is ever the sincere Your loving friend 15
  • 16. 5. Letters of Condolence a. You should be honest in writing a letter of condolence and that your wording must be appropriate. You cannot use flowery words and expressions. b. Your letter cannot be too long. c. It is inappropriate to ask about the details of the disease and death. In particular, you must avoid referring to the cause of disease in case the receiver burst into sorrow again. d. Never write “She was too young to die” or “Your life will be desolate without him” 16
  • 17. Dear----------- Today I heard you had lost your----------. I know the suddenness of it must have been a dreadful shock; and I just can’t tell you how sorry I am. Having been so recently through the same sad experience, I know only too well what it means. I wish there were something I could do or say to soften your grief. But only time can do that,--------- and it will, as surely as it did for me. With deepest sympathy to you and all your family. Affectionately 17
  • 18. 4.Banking correspondence Correspondence with banks is essential for organizations. Banks also are business houses and they have to correspond with clients and customers. Banks whether Private or Public, Local or Foreign, have to face stiff competition from others. Computerized accounts, Automatic Teller Machine, Credit and Debit cards have enlarged the scope of business. Banks which were the monopoly of the rich men, today are attracting common and ordinary people. The whole competition of banking business has undergone a sea-change. Banking correspondence is of a special nature because it deals with finance. Letters have to be carefully written to protect the interest of the bank as well as its clientele. In the first place, it has to be very confidential in nature. The financial status of its clientele can be quite fluctuating owing to extraneous reasons. The interest of the client has to be protected as well as the interest of the bank. The correspondence should also be tactful. A bank cannot afford to be judgemental in issues connected with a transaction. Banks can suffer from bad debts but it cannot afford to hastily call a client a bad-debtor. Courtesy is another important feature of banking correspondence. Banks should always look at a situation from the receiver’s point of view. ‘You-attitude’ in letters is very important for all correspondence connected with banks. 18
  • 19. Types of Banking Correspondence: There can be classifications of all banking letters into four groups and they are as follows: 1. There are banking correspondence that relates to opening, closing and transfer of accounts of customers. 2. There are banking correspondence that relates to operations in accounts of customers – deposit, collection and payment of cheques, drafts, bills etc. 3. There are banking correspondence that relates to Loans and Advances including overdrafts, cash-credits, demand and term loans, discounting of bills, letters of credit, guarantees etc. 4. There are banking correspondence that relates to subsidiary or ancillary services like remittances, safe deposit lockers, agency services, supplying credit or status information and traveler’s cheques etc. 19
  • 20. FORMAT For prospecting very business house requires to maintain some sort of relation with the banks as such which rather to the fulfillment of various needs of the houses. Personal liaison has got to be maintained harmoniously with the staff of the bank. Bluntness or curtness should be shed off. On the other hand, these letters should be politely addressed and these should be drafted very carefully so as to avoid any type of pitfall. All the information furnished should be quite clear and precise. The information furnished should be more factual. Thus the bank that provides various facilities of safe deposit of money, operations and transfer of money etc. should be approached in a civil and more cultured manner. Personal approach and correspondence may become the various media of relationship with the bank. Somewhere we may need some sort of technical decencies. Thus we may say that all sort of correspondence must be aglow with the personal touch that should impress the bank officers. 20
  • 21. Format of banking correspondence To ----------------------------------------[bank name] ----------------------------------------[address] Sir I wish to invest a sum of---------------------------------------- in fixed deposit of your bank at the branch of ----------------------------------- Road ---------------------------- for the period of --------------------years. I shall be highly indebted to you if you very kindly write to me the rate of interest pertinent thereto. Furthermore I wish to know that if such deposits are made occasionally for a period of one year what rate of interest is admissible in these deposit please send me all rules governing such transaction at earliest possible convenience. I am sure you will deal with the issue expeditiously. Your faithfully. 21
  • 22. 5. Official Correspondence What is official correspondence? Official correspondence bears the stamp of great responsibility which may be easily understood. This responsibility pertains to the fact that an official letter may travel to any authority up and down the ladder of bureaucracy and that action may be taken on the same at the lowest and highest levels. Apart from the fact that an official correspondence has to observe all the etiquette of address and approach, it has also to be careful about the contents, accusations, stress, avowals, admissions and so on and so forth. When a correspondence is issued officially, the originating source should be prepared for actions taken on it, favorable or unfavorable, backed even by the ultimate authority, if the requirement be such. Clarity and brevity are the necessary ingredients of official correspondence. Paragraphs must be devoted to single points mainly, or at best to allied matters. The beginning and the end must be pleasing and should show politeness and form. Economy of words is to be observed, though a certain form of ornamentation at times may be necessary. Jt has to be remembered that each word in an official letter carries much weight and may be variously interpreted. The writer, therefore, should be careful about the possible significances of words and 22
  • 23. expressions used in the communication. Disputes and disagreements are thus the byproducts of an official correspondence and the issuing source has to take care of all the pros and, cons before the communication is dispatched. Quickness and pointedness are the virtues usually associated with official correspondence. Haste in reply should be abjured, or corrections or amendments may have to follow simultaneously. Clearness of vision and the spirit of reconciliation, of give-and-take, are the ancillaries that help to solve the matter, and give the needed solution more readily. How to Write Effective Official Correspondences Writing and replying official correspondence does not need to be a terribly exhausting task. Mastery of the art of official letter writing is a skill everybody should endeavor to accomplish. in official correspondence writing techniques, you will find out that it is, surprisingly, a simple task to accomplish. Simply keep the language formal and adopt impersonal style of writing. 23
  • 24. Types of Official Correspondence We can classify official correspondence into two broad groups A. Memorandum B. Letters A. MEMORANDUM: A memorandum is a formal correspondence, usually dealing with one specific topic, which is send internally within an organization. It is a type of correspondence from the organization to its employee or between official of its organization. Uses of memorandum A memorandum is used within an organization to convey official information, announcement, confirmation, advice, reprimands and reminders to members. Memorandum can be intra departmental when it originates from one department and ends within the same department. For example, if the production manager writes a memorandum to the staff within production department. But if it stretches and goes beyond production department, says accounts department, it is inter- departmental memorandum. Do not use memorandum letterhead to write personal letters to the organization: for example 1 application for a leave, 2 response to query, 3 personal complaint. 24
  • 25. Format for writing memorandum A memorandum has a definite format with minor variations depending on the organizations. A memorandum is not a letter and should follow the following format. i. Heading: The bold print of organization name and logo ii. From: Name and position of the sender iii. To: Name and position of the receiver iv. Date: the date of writing v. Reference: Reference number for filling and identification of the memorandum vi. Subject: The objective for sending the memorandum vii. Body: Details of the information viii. Name and signature of the sender Note that there is no room for subscription ( i.e. your faithfully) Languages and qualities of memorandum The term memorandum denotes something to be remembered. For someone to remember the content of your memorandum, you must clarity and conciseness of language. Formality and high standard of courteous must be must be your watchword even if your reader is of equal status with you. 25
  • 26. B] LETTERS Officially, letters are those official correspondence we usually send to the outside organization. Letters are subdivided into personal and business letters. Personal letters are those dealing with personal issues concerning an individual and organization. For example: application for job letter, request for maternity leave, etc. While business letters are those that deals with day to day running of an organization. For example: request for quotation, submission of budgets, estimates etc. Language and style of official correspondence Formal letter can be written in 1. First person singular [I]:- This style contains personal elements which often softens the stiffness officialdom. The first person singular can be used by somebody of weight and authority in the organization. This is representatives of the organizations. Example: We have received your letter of application for employment and shall be considering it at the board meeting next week. 26
  • 27. 2. The first person plural (we):- This style also contains personal elements. However, junior member of the organization is advised to use the first person plural. Example: We have received your letter of application for employment and shall be considering it at the board meeting next week. 3. The impersonal passive: This style is for very formal situation and is becoming very rare in business correspondence because it kills the modern idea of directness, friendliness and simplicity advocated in business circle. But official letter still make use of the impersonal passive style. Example: Your letter of application for employment has been received and will be considered by the board next week. Qualities of official letters a. Suit abilities of tone to the subject matter b. Friendliness, politeness and warmth tone c. Selection of materials and choice of wording to suit the audience. d. Psychological factors – tact, courtesy and carefulness while conveying unwelcome information e. Freshness of language- be original and avoid slate expressions and cliches 27
  • 28. 6.Job Application DEFINATION : A Job application is a written request for employment typically on a specific form provided by the potential employer. Applying for a job is an art. There is no doubt that the number of jobs and opportunities available today are amazing but the number of applicants and their quality has also improved drastically. So the equation has become competitive. A resume is not good enough to sell talent. It must always be accompanied with a Job Application Letter. A Job Application Letter does not talk anything different from the resume but it just gives the gist of the resume. It also highlights any salient qualities that an individual has but do not reflect in the resume. These qualities may be innate in an individual and not acquired through any course or training. A Job Application Letter should be addressed to the person responsible for the selection process. It should always be typed with not too much playing done with fonts or colors. It should be short and crisp. It should give the gist of the individuals qualifications along with any specific qualities that s/he possesses 28
  • 29. JOB APPLICATION IS USED:- To make a good impression with the employer. To gather information about an individual’s qualifications. To compare candidates to one another. DO’S AND DON’TS OF JOB APPLICATION LETTER DO’S A Job Application Letter should always accompany the resume It should always be typed with standard fonts and colors It should have the applicants name, address and contact details clearly mentioned Apart from giving the gist of the resume it should also highlight the qualities of the applicant A Job Application Letter should always have a subject line to indicate to the reader that the application is for a particular post If the letter is being sent in response to an advertisement given by the organization then that too should be referred in the letter Since the applicant does not know the reader personally, the letter should be addressed to madam/sir Giving a brief of current job profile is of utmost importance while sending a Job Application Letter 29
  • 30. Giving the CTC (cost to company) break up of current employment is optional DON’TS No flowery language needs to be used in the letter The applicant should not show any desperation while applying for the job as that gives a wrong indication to the prospective employer A Job Application Letter is an effective tool to provide additional details of your career history, experience, skills, achievements and awards in the field related to the job for which you have applied. These letters are also known as the cover letters that make your resume more impressive than other several common resumes. Most of the applicants are not serious about the application letters while applying for a job. They use same format for the different jobs in different companies. This ignorance to update and modify the Application Letter makes wrong impression on the employer. In this case, candidates need to follow some tips that are helpful while writing their letters. 30
  • 31. These tips include: i. Before sending a Job Application Letter, you must study the company in which you are going to apply for job. This will help you to make an impression on the employer that how well you understand the company and how you can contribute to the growth of Company. ii. Generally, the business letters are typed, but some employers want the cover letters to be handwritten. Some of the companies prefer theses letters in the form of e-mails. Hence, the format of your Job Application Letter depends upon the employers' choice. iii. An introductory paragraph should be effective, and it should include from which reference you are applying, how you came to know about this job and what do you think about the desired job. iv. You must be careful about not mentioning your personal details in application letter. Gender and religion information should not be given unless the employer requires it. Sometimes if these details creates wrong impression on the hiring managers. Hence, you must confirm this aspect before sending the job Application Letter v. The closing paragraph is an opportunity to ask an employer for an interview. You can ask the hiring manager that you would 31
  • 32. like to meet in-person to discuss your experience and qualifications. vi. Finally, you need to proofread and review your Job Application Letter after you have completed. Proofread is very important to remove the grammar and spelling mistakes in your letter. An effective job letter with clear and specific details will create positive impression on the hiring manager. 32
  • 33. Sample of job application letter _____________ (Name and address of the applicant) _____________ (Date) Subject: Application for the post of ______________ (post applied for) Dear Sir or Madam, This is in response to your advertisement in ___________ (medium of advertisement) dated _________ for the post of _________ (post advertised). I am ____________ (details of highest qualification) and have ______ (number of years of experience) in companies of repute such as ______________ (names of companies). Currently I am working with ____________ (name of organization currently employed with) as ______________ (designation) since _______ (date since when working with this organization). My job profile entails _____________ (details of current job profile). I also have _____________ (details of any additional qualifications, if any). I am a hard working, sincere and dedicated worker. By working in companies of such repute I have learnt certain values such as integrity and respect for people and swear by them now. I assure you that if I am 33
  • 34. selected by your organization I will give it my best and promise you a result-oriented tenure. My Resume has been enclosed for your kind perusal. I look forward to hearing from you. Thanking you in anticipation. Best regards, (Name of the applicant) Encl: As above 34
  • 35. 7. C.V. (curriculum vitae) C.V is an outline of a person's educational and professional history, usually prepared for job applications Abbreviation C.V[Latin, literally: the course of one's life] A CV is the most flexible and convenient way to make applications. It conveys your personal details in the way that presents you in the best possible light. A CV is a marketing document in which you are marketing something: yourself! You need to "sell" your skills, abilities, qualifications and experience to employers. It can be used to make multiple applications to employers in a specific career area. For this reason, many large graduate recruiters will not accept CVs and instead use their own application form. An application form is designed to bring out the essential information and personal qualities that the employer requires and does not allow you to gloss over your weaker points as a CV does. In addition, the time needed to fill out these forms is seen as a reflection of your commitment to the career. There is no "one best way" to construct a CV; it is your document and can be structured as you wish within the basic framework below. It can be on paper or on-line or even on a T- shirt (a gimmicky approach that might work for "creative" jobs but not generally advised!). 35
  • 36. DO’S be concise when outlining your education and employment history try to keep your CV/résumé to one or two sides of A4 paper use brief, informative sentences, short paragraphs, and standard English structure your CV/résumé in a logical way, with a limited number of main sections begin with an action verb when describing your duties (see the CVs/résumé below) use bold type or bullet points to highlight key points proofread your work for spelling, grammar, and punctuation (many employers just discard job applications that contain such errors) see your college careers adviser: they'll have a range of sample CVs/résumés and will be able to help you when writing specific applications update your CV/résumé regularly, as your situation changes DON'T go into too much detail: employers are too busy to read rambling and unfocused CVs/résumés leave gaps in your employment history: it's better to add a sentence explaining any periods that are unaccounted for (such as a gap year) 36
  • 37. forget to read your CV/résumé for both content and mistakes (you could also ask someone to read it for you) use many different typefaces: keep to one or two that are clear and easy to read brighten up your CV/résumé with inappropriate colour, photos, or graphics name people as referees unless you've already confirmed that they're happy to provide a reference for you Here are some guidelines on two broad approaches to writing CVs/résumés, one suitable for students embarking on their careers who haven't had a full-time permanent job, and one for students who've worked for several years and who'll be returning to full-time work after their studies. 37
  • 38. Structure of CV/resume 1. Personal details: name address (home and college address if different) telephone number (home/mobile/college if applicable) email address personal profile (a summary outlining who you are and why you're a worthwhile employment prospect for this particular job) 2. Education and qualifications: i. if you're studying for a qualification in higher education, start with this, making it clear that your studies are ongoing and when the course is due to end ii. if you've completed any other further or higher education, state this next iii. give your school or schools and the dates you attended them, together with: a list of all your A-level (or Scottish Higher) subjects and grades brief details of GCSEs, Scottish Standard Grades, or equivalent qualifications (only give full details of these 38
  • 39. if the employer has specifically asked for them or the subjects are relevant to the job in question) 3. Employment history: if you've had several temporary or part-time jobs, list the most important in chronological order, starting with the most recent give a brief summary of your roles and responsibilities, focusing on those most relevant to the post you're applying for if you've worked in a variety of short-term jobs that aren't relevant to your current application, you can summarize these as, for example, 'various temporary retail posts' 4. Any other skills, achievements, or training: list any relevant courses or training (e.g. IT qualifications, knowledge of a foreign language) mention significant awards and other achievements, or positions of responsibility at college 5. Interests or pastimes: a brief overview of your interests or hobbies will help your potential employer to gain an insight into the type of person you are 39
  • 40. 6. Referees: you can either give contact details of two people who'd be willing to give you a reference or say that references are available on request if you're providing specific names and this is your first job, you could use a tutor, teacher, or anyone (apart from your family) who knows you well enough to vouch for you c.v should be used When an employer asks for applications to be received in this format When an employer simply states "apply to ..." without specifying the format When making speculative applications (when writing to an employer who has not advertised a vacancy but who you hope my have one) What makes a good CV? There is no single "correct" way to write and present a CV but the following general rules apply: It is targeted on the specific job or career area for which you are applying and brings out the relevant skills you have to offer 40
  • 41. It is carefully and clearly laid out: logically ordered, easy to read and not cramped It is informative but concise It is accurate in content, spelling and grammar. If you mention attention to detail as a skill, make sure your spelling and grammar is perfect! Tips for a good CV 1. Understand that your CV is your marketing tool and that it must project you as much as possible. It should be packaged in such a way that makes you the employer’s choice. 2. Make your CV focused and concentrated, addressing the requirements stated in the advertisement. For most applicants for a post-graduate employment would have a first degree like you. Therefore, emphasize that special skills you have, for example, you may have been certified by Microsoft. 3. Use your curriculum vitae to obtain an interview not a job. You do not need to go into detail about your accomplishments. Strive to be clear and concise. The purpose of your curriculum vitae is to generate interest in you to have an employer contact you for an interview 4. Use bulleted sentences. In the body of your curriculum vitae, use bullets with short sentences rather than long paragraphs. CVs are read quickly. This bulleted-sentences format makes it easier for someone to glance at your CV and still absorb it. 41
  • 42. 5. Use action words like prepare, develop, monitor and present to add life to your CV. 6. Make numbers, dollars, and percentages ((#’s $’s and %’s.) stand out in the body of a curriculum vitae. For example: *monitored a group of ten to erect terminals of $1,000,000. * Increase Sales by 20% in 10-state territory. 7. Put your strong points first where they are more likely to be read. CVs are typical reviewed in less than 30 seconds. This will strongly support your job-search objective. 8. Use the key words listed in the advertisement and match them to bullets in your curriculum vitae. 9. Use buzzwords that show your competence in a particular field: For lectureship, for example use “taught Transaction Analysis”. For accounting types, use “reconciled accounts”. 10. Accent the positive. Ignore negatives and irrelevant points. If you feel your date of graduation will subject you to age discrimination, leave it. Focus on the duties that do support your objective. 11. Show what you know by highlighting your breadth of knowledge. An interview will provide opportunity for detail. 12. Show whom you know. If you have been reporting to someone as important as your Managing Director, say so in your CV. Having reported to someone important causes the reader to infer that you have high network. 42
  • 43. 13. Construct your CV to read easily by using a font size not smaller than 10 point. Limit the length of your CV to 1- 2 pages so that the reader can scan it efficiently and effectively. 14. Have someone else review your CV in relation to the advertisement. Encourage them to ask questions. Their questions can help you to discover items you inadvertently left off your CV, revise your CV to include these items. Their questions can also point to items on your CV that are confusing to the reader. 15. Submit your CV to your potential employers. Apply for some jobs that appear to be beneath your level. Apply for jobs that seem to be just at your level. Your will get interviews for some of those jobs. Apply for some jobs that are below you. This game will give you more courage to attend interviews and perfect your CV. 43
  • 44. Sample for a resume / C.V Name: Address: Telephone: Email: Employment history: Education and qualifications: Current studies: Higher Education: Secondary Education: Other skills and achievements: Interests: References: 44
  • 45. 45