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Interop 08 - Spiceworks - Running a Sound IT Shop

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Interop 08 - Spiceworks - Running a Sound IT Shop

  1. 1. <ul><li>Best Practices From </li></ul><ul><li>The Spiceworks IT Network </li></ul><ul><li>September 2008 </li></ul>Running A Sound IT Shop
  2. 2. What We’ll Cover I. What is Spiceworks? II. Where do these best practices come from? III. Running a sound SMB IT Shop
  3. 3. <ul><li>www.spiceworks.com </li></ul>What is Spiceworks? <ul><li>Spiceworks answers: </li></ul><ul><ul><li>What do I have? </li></ul></ul><ul><ul><li>Is it all working? </li></ul></ul><ul><ul><li>What do I have to do? </li></ul></ul>Free Network Management Software For SMB
  4. 4. Who Uses Spiceworks? and 400,000 other SMB IT Pros...
  5. 5. The Value of the IT Network <ul><li>What do others like me do? </li></ul><ul><li>What should I avoid? </li></ul><ul><li>Will it work in my industry? </li></ul><ul><li>How do I convince my boss? </li></ul><ul><li>What if I don’t have the budget? </li></ul>
  6. 6. A Tour of the Community Home Page
  7. 7. Spiceworks Community <ul><li>275+ Groups </li></ul><ul><li>Technology, Industry, Best Practices, and just for fun! </li></ul>
  8. 8. Conversations
  9. 9. SpiceLists
  10. 10. Ratings and Reviews
  11. 11. <ul><li>community.spiceworks.com </li></ul>Running A Sound IT Shop <ul><li>Best Practices from the Spiceworks community </li></ul><ul><li>Options not prescriptions </li></ul><ul><li>Distilled from: </li></ul><ul><li>Discussions </li></ul><ul><li>Ratings and Reviews </li></ul><ul><li>SpiceLists </li></ul><ul><li>See for yourself and join the conversation </li></ul>
  12. 12. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  13. 13. Part I: Setting Up Your Network <ul><li>Design Your Network </li></ul><ul><li>Select a topology </li></ul><ul><li>Select an addressing scheme </li></ul><ul><li>Select a machine naming convention </li></ul><ul><li>Server Rooms and Closets </li></ul><ul><li>Power / HVAC / Fire Supression / Running Cable </li></ul><ul><li>Connecting To The Internet </li></ul><ul><li>Security </li></ul><ul><li>Firewalls / VPN / User Access Control </li></ul>
  14. 14. Part I: Naming Your PCs <ul><li>Department-port numberRoomname-numberAsset NumberUsername + modelSite-Device-OS-asset tagAirport Code - OS TypeSchool type-teacher-room-idUser InitialsDepartment - Job Title </li></ul>
  15. 15. Part I: Setting Up Your Network <ul><li>Design Your Network </li></ul><ul><li>Select a topology </li></ul><ul><li>Select an addressing scheme </li></ul><ul><li>Select a machine naming convention </li></ul><ul><li>Server Rooms and Closets </li></ul><ul><li>Power / HVAC / Fire Supression / Running Cable </li></ul><ul><li>Connecting To The Internet </li></ul><ul><li>Security </li></ul><ul><li>Firewalls / VPN / User Access Control </li></ul>
  16. 16. Part I: Network Closets How does your network closet look?
  17. 17. Part I: Network Closets We asked....
  18. 18. Part I: Running Cable <ul><li>Label both ends </li></ul><ul><li>Number (jack #) </li></ul><ul><li>Purpose (WAN / Router / AD Server, etc) </li></ul><ul><li>Color code cables </li></ul><ul><li>(Servers - blue, etc) </li></ul><ul><li>Label Voice and Data separately </li></ul>
  19. 19. Part I: Designing A Server Room <ul><li>Raised FloorProper GroundingFire supressionPhysical SecurityCheck door sizeCoolingTemperature Monitoring </li></ul>
  20. 20. Part I: Setting Up Your Network <ul><li>Design Your Network </li></ul><ul><li>Select a topology </li></ul><ul><li>Select an addressing scheme </li></ul><ul><li>Select a machine naming convention </li></ul><ul><li>Server Rooms and Closets </li></ul><ul><li>Power / HVAC / Fire Supression / Running Cable </li></ul><ul><li>Connecting To The Internet </li></ul><ul><li>Security </li></ul><ul><li>Firewalls / VPN / User Access Control </li></ul>
  21. 21. Part I: Connecting To The Internet <ul><li>Determining Capacity Needs </li></ul><ul><li>Selecting an ISP </li></ul><ul><ul><li>Price / Performance / Reputation </li></ul></ul><ul><li>Service Level Agreements </li></ul><ul><ul><li>Document outages </li></ul></ul>
  22. 22. Part I: Setting Up Your Network <ul><li>Design Your Network </li></ul><ul><li>Select a topology </li></ul><ul><li>Select an addressing scheme </li></ul><ul><li>Select a machine naming convention </li></ul><ul><li>Server Rooms and Closets </li></ul><ul><li>Power / HVAC / Fire Supression / Running Cable </li></ul><ul><li>Connecting To The Internet </li></ul><ul><li>Security </li></ul><ul><li>Firewalls / VPN / User Access Control </li></ul>
  23. 23. Part I: User Access Control <ul><li>Authentication </li></ul><ul><ul><li>Active Directory </li></ul></ul><ul><ul><li>OpenLDAP </li></ul></ul><ul><li>User Name / Password schemes </li></ul><ul><li>Policies </li></ul>
  24. 24. Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last name jhsmith First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
  25. 25. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Email III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  26. 26. Part II: Setting Up Email <ul><li>Hosted vs Internal Email Server SoftwareAnti-Spam Hosted vs Internal </li></ul><ul><ul><li>Hosted vs Internal </li></ul></ul>
  27. 27. Part II: Hosted vs Internal <ul><li>Why? FeaturesCost Why Not? PrivacyBandwidth </li></ul><ul><ul><li>PrivacyBandwidth </li></ul></ul><ul><li>PrivacyBandwidth </li></ul><ul><ul><li>PrivacyBandwidth </li></ul></ul>Buying Guide / Reviews
  28. 28. Part II: Setting Up Messaging <ul><li>Hosted vs Internal Email Server Software Anti-Spam Hosted vs Internal </li></ul><ul><li>Hosted vs Internal </li></ul><ul><li>Hosted vs Internal </li></ul><ul><ul><li>Hosted vs Internal </li></ul></ul>
  29. 29. Part II: Email Server Software <ul><li>Exchange </li></ul><ul><li>MDaemon </li></ul><ul><li>Lotus Notes </li></ul><ul><li>Zimbra </li></ul><ul><li>Kerio </li></ul><ul><li>and 25 others... </li></ul>
  30. 30. Part II: Setting Up Messaging <ul><li>Hosted vs InternalEmail Server Software Anti-Spam Hosted vs Internal </li></ul><ul><li>Hosted vs Internal </li></ul><ul><li>Hosted vs Internal </li></ul><ul><ul><li>Hosted vs Internal </li></ul></ul>
  31. 31. Part II: Anti-Spam Solutions Buying Guide / Reviews SpiceList
  32. 32. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  33. 33. Part III: Maintaining Your Shop <ul><li>Backup </li></ul><ul><ul><li>Hosted vs internal backupBackup softwareMonitoring your network </li></ul></ul><ul><ul><li>Monitoring your network </li></ul></ul><ul><li>Monitoring your network </li></ul>
  34. 34. Part III: Backup Strategy <ul><li>Select a backup strategyDetermine systems that need protectionDetermine RTOSet up backup schedulesPerform, monitor, and test backups </li></ul>
  35. 35. Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
  36. 36. Part III: Maintaining Your Shop <ul><li>Hosted vs internal backup Backup software Monitoring your network </li></ul>
  37. 37. Part II: Backup Software “ Best investment we ever made, easiest and most reliable way to backup and restore servers or even migrate to VMware... “ Acronis True Image Enterprise Server JB “ Awesome for recovery and can be used for incrementals to mount image to pull just one file.Easier than ghost! “ adamroof
  38. 38. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  39. 39. Part IV: Supporting Your Users <ul><li>Why Use A Help Desk? </li></ul><ul><ul><li>Centralized </li></ul></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Reporting </li></ul></ul><ul><li>How Do You Get Your Users To Use A Help Desk! </li></ul>
  40. 40. Part IV: Help Desk Adoption <ul><li>Create shortcuts and bookmarksPriority for help desk ticketsNew user orientationManagement supportTough Love </li></ul>
  41. 41. User Avoidance Techniques
  42. 42. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  43. 43. Part V: Documentation <ul><li>Developing a Runbook </li></ul><ul><ul><li>How everything works on your network </li></ul></ul><ul><li>Keep it up to date </li></ul><ul><ul><li>Version control </li></ul></ul><ul><li>Keep it secure </li></ul>
  44. 44. Part V: Documentation
  45. 45. <ul><li>community.spiceworks.com </li></ul>Join The Conversation

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