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Carving a path to Productive Knowledge Management.




                            KMA Boston - Wednesday October 24, 2012


                                                          Jordan Frank
                                                      VP Sales and BD
                                          & Chief Emergineering Officer
                                           jfrank@tractionsoftware.com
                                                          @jordanfrank
How would you
Push a String?
How would you
Herd Cats?




             EDS ad
             http://www.youtube.com/watch?v=m_MaJDK3VNE
So, How would you
“Manage” Knowledge?
What is Knowledge Management?
No one agrees.

- CIO.com
Unfortunately, there's no universal definition of knowledge management (KM), just as there's no agreement as to what constitutes knowledge in the
first place. For this reason, it's best to think of KM in the broadest context. Succinctly put, KM is the process through which organizations generate
value from their intellectual and knowledge-based assets. http://www.cio.com/article/40343/Knowledge_Management_Definition_and_Solutions



- KM Forum Archives - Various Definitions
-- Collection of processes that govern the creation, dissemination, and utilization of knowledge.

-- Knowledge management is the management of the organization towards the continuous renewal of the organizational knowledge base

-- Knowledge management is an audit of "intellectual assets" that highlights unique sources, critical functions and potential bottlenecks which
hinder knowledge flows to the point of use. It protects intellectual assets from decay, seeks opportunities to enhance decisions, services and
products through adding intelligence, increasing value and providing flexibility.

http://www.km-forum.org/what_is.htm




                                                                                                                                                         5
Components of “Knowledge”
Text and Associated Data

+ Time (when, compared to other content)

+ Tags

+ Links to (and from) other content

+ Relationships to (and from) other content

___________________________________

= Context
                                              6
Knowledge needs context




                                                       John Seeley-Brown, KM World 2012 keynote


Also see JSB on Capturing Context not Just Content (http://traction.tractionsoftware.com/traction/permalink/Blog2007)



                                                                                                                        7
WIKI




       8
WIKI Happens in a Blog Timeline




                                  9
Timelines Span Groups




Context explains knowledge development, and
knowledge maturity.
                                              10
Wiki - Documentation with Context




                   Context: Incoming/Outgoing Refs,
                   History, Comments, Tags
                                                      11
Wiki in a Blog Timeline

Context:
Who was active at the time?
What else was going on?




                              12
How to get started?
Can’t just go from Zero to KM Nirvana in 60 seconds.
Step 1: Just Ask How!
Start by asking questions.
Document “knowledge” as you go.
Questions add context to knowledge.
Questions test the boundaries.
Questions leverage your greatest
asset: people.
Questions accelerate and improve
ALL business processes.



                                      https://twitter.com/jordanfrank/status/256750620667678720
Questions span Systems
John Seeley Brown explains how
emergent social processes span
from structured ERP systems to
social systems.
Questions / Exceptions are real
world process bottlenecks.
Context for social process that
results and the knowledge applied is
necessary for Knowledge
Management and Process
Management.
                                       John Seeley Brown, KM World 2012 keynote
                                       Also see JSB on Capturing Context not Just Content

                                       http://traction.tractionsoftware.com/traction/permalink/Blog2007
Step 2: Emergineering
A play on Business Process                                         Some Social “Processes” to consider
Engineering, Social Process
Engineering is “Emergineering.”                                    Questions
                                                                   FAQs
Beyond questions, social platforms
can combine content with                                           Issues
communication, allowing teams to                                   Meeting Notes
expose and tackle issues as they
arise.                                                             Requirements
                                                                   Policies / Procedures
Emergineering involves realizing,
structuring and formalizing simple                                 Profiles of People, Entities, Items
social processes that happen all the                               Bulletins
time.
                                                                   Projects / Milestones / Tasks
Emergineering!
http://traction.tractionsoftware.com/traction/permalink/Blog1326
                                                                   ...and more
KM Nirvana - Dashboards and Search
Dashboards
- Elevate structure in content, guide
the reader to what’s important.
- Reinforce emergent social process.




                                        Search
                                        - Provides ready access to content
                                        that is not easy to find, exposes
                                        implicit (key phrases, locations,
                                        companies) and explicit structure
                                        (spaces, authors, editors)
                                                                             17
KM Nirvana - Social Task Management




                 Work process follows
                 Communication process
                 In-line tasks are like comments, but
                 are tracked to completion
                                                        18
Start your TeamPage Trial on the cloud
   or download free 5 user version
     www.tractionsoftware.com
Jordan Frank
VP Sales and BD
Chief Emergineering Officer
jfrank@tractionsoftware.com
401-528-1145




                              Any Questions?




   Start your TeamPage Trial on the cloud
      or download free 5 user version
             www.tractionsoftware.com

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How? Carving a Path to Productive Knowledge Management

  • 1. How? Carving a path to Productive Knowledge Management. KMA Boston - Wednesday October 24, 2012 Jordan Frank VP Sales and BD & Chief Emergineering Officer jfrank@tractionsoftware.com @jordanfrank
  • 2. How would you Push a String?
  • 3. How would you Herd Cats? EDS ad http://www.youtube.com/watch?v=m_MaJDK3VNE
  • 4. So, How would you “Manage” Knowledge?
  • 5. What is Knowledge Management? No one agrees. - CIO.com Unfortunately, there's no universal definition of knowledge management (KM), just as there's no agreement as to what constitutes knowledge in the first place. For this reason, it's best to think of KM in the broadest context. Succinctly put, KM is the process through which organizations generate value from their intellectual and knowledge-based assets. http://www.cio.com/article/40343/Knowledge_Management_Definition_and_Solutions - KM Forum Archives - Various Definitions -- Collection of processes that govern the creation, dissemination, and utilization of knowledge. -- Knowledge management is the management of the organization towards the continuous renewal of the organizational knowledge base -- Knowledge management is an audit of "intellectual assets" that highlights unique sources, critical functions and potential bottlenecks which hinder knowledge flows to the point of use. It protects intellectual assets from decay, seeks opportunities to enhance decisions, services and products through adding intelligence, increasing value and providing flexibility. http://www.km-forum.org/what_is.htm 5
  • 6. Components of “Knowledge” Text and Associated Data + Time (when, compared to other content) + Tags + Links to (and from) other content + Relationships to (and from) other content ___________________________________ = Context 6
  • 7. Knowledge needs context John Seeley-Brown, KM World 2012 keynote Also see JSB on Capturing Context not Just Content (http://traction.tractionsoftware.com/traction/permalink/Blog2007) 7
  • 8. WIKI 8
  • 9. WIKI Happens in a Blog Timeline 9
  • 10. Timelines Span Groups Context explains knowledge development, and knowledge maturity. 10
  • 11. Wiki - Documentation with Context Context: Incoming/Outgoing Refs, History, Comments, Tags 11
  • 12. Wiki in a Blog Timeline Context: Who was active at the time? What else was going on? 12
  • 13. How to get started? Can’t just go from Zero to KM Nirvana in 60 seconds.
  • 14. Step 1: Just Ask How! Start by asking questions. Document “knowledge” as you go. Questions add context to knowledge. Questions test the boundaries. Questions leverage your greatest asset: people. Questions accelerate and improve ALL business processes. https://twitter.com/jordanfrank/status/256750620667678720
  • 15. Questions span Systems John Seeley Brown explains how emergent social processes span from structured ERP systems to social systems. Questions / Exceptions are real world process bottlenecks. Context for social process that results and the knowledge applied is necessary for Knowledge Management and Process Management. John Seeley Brown, KM World 2012 keynote Also see JSB on Capturing Context not Just Content http://traction.tractionsoftware.com/traction/permalink/Blog2007
  • 16. Step 2: Emergineering A play on Business Process Some Social “Processes” to consider Engineering, Social Process Engineering is “Emergineering.” Questions FAQs Beyond questions, social platforms can combine content with Issues communication, allowing teams to Meeting Notes expose and tackle issues as they arise. Requirements Policies / Procedures Emergineering involves realizing, structuring and formalizing simple Profiles of People, Entities, Items social processes that happen all the Bulletins time. Projects / Milestones / Tasks Emergineering! http://traction.tractionsoftware.com/traction/permalink/Blog1326 ...and more
  • 17. KM Nirvana - Dashboards and Search Dashboards - Elevate structure in content, guide the reader to what’s important. - Reinforce emergent social process. Search - Provides ready access to content that is not easy to find, exposes implicit (key phrases, locations, companies) and explicit structure (spaces, authors, editors) 17
  • 18. KM Nirvana - Social Task Management Work process follows Communication process In-line tasks are like comments, but are tracked to completion 18
  • 19. Start your TeamPage Trial on the cloud or download free 5 user version www.tractionsoftware.com
  • 20. Jordan Frank VP Sales and BD Chief Emergineering Officer jfrank@tractionsoftware.com 401-528-1145 Any Questions? Start your TeamPage Trial on the cloud or download free 5 user version www.tractionsoftware.com

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