How? Carving a Path to Productive Knowledge Management

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Jordan Frank presented on October 24th, 2012 to the first meeting of the Boston Knowledge Management Association.

The focus of this presentation was to break down components of knowledge, explain how context is critical, and conclude with Step 1 and Step 2 approaches to reaching productive KM through collaboration in social software.

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  • How? Carving a Path to Productive Knowledge Management

    1. 1. How?Carving a path to Productive Knowledge Management. KMA Boston - Wednesday October 24, 2012 Jordan Frank VP Sales and BD & Chief Emergineering Officer jfrank@tractionsoftware.com @jordanfrank
    2. 2. How would youPush a String?
    3. 3. How would youHerd Cats? EDS ad http://www.youtube.com/watch?v=m_MaJDK3VNE
    4. 4. So, How would you“Manage” Knowledge?
    5. 5. What is Knowledge Management?No one agrees.- CIO.comUnfortunately, theres no universal definition of knowledge management (KM), just as theres no agreement as to what constitutes knowledge in thefirst place. For this reason, its best to think of KM in the broadest context. Succinctly put, KM is the process through which organizations generatevalue from their intellectual and knowledge-based assets. http://www.cio.com/article/40343/Knowledge_Management_Definition_and_Solutions- KM Forum Archives - Various Definitions-- Collection of processes that govern the creation, dissemination, and utilization of knowledge.-- Knowledge management is the management of the organization towards the continuous renewal of the organizational knowledge base-- Knowledge management is an audit of "intellectual assets" that highlights unique sources, critical functions and potential bottlenecks whichhinder knowledge flows to the point of use. It protects intellectual assets from decay, seeks opportunities to enhance decisions, services andproducts through adding intelligence, increasing value and providing flexibility.http://www.km-forum.org/what_is.htm 5
    6. 6. Components of “Knowledge”Text and Associated Data+ Time (when, compared to other content)+ Tags+ Links to (and from) other content+ Relationships to (and from) other content___________________________________= Context 6
    7. 7. Knowledge needs context John Seeley-Brown, KM World 2012 keynoteAlso see JSB on Capturing Context not Just Content (http://traction.tractionsoftware.com/traction/permalink/Blog2007) 7
    8. 8. WIKI 8
    9. 9. WIKI Happens in a Blog Timeline 9
    10. 10. Timelines Span GroupsContext explains knowledge development, andknowledge maturity. 10
    11. 11. Wiki - Documentation with Context Context: Incoming/Outgoing Refs, History, Comments, Tags 11
    12. 12. Wiki in a Blog TimelineContext:Who was active at the time?What else was going on? 12
    13. 13. How to get started?Can’t just go from Zero to KM Nirvana in 60 seconds.
    14. 14. Step 1: Just Ask How!Start by asking questions.Document “knowledge” as you go.Questions add context to knowledge.Questions test the boundaries.Questions leverage your greatestasset: people.Questions accelerate and improveALL business processes. https://twitter.com/jordanfrank/status/256750620667678720
    15. 15. Questions span SystemsJohn Seeley Brown explains howemergent social processes spanfrom structured ERP systems tosocial systems.Questions / Exceptions are realworld process bottlenecks.Context for social process thatresults and the knowledge applied isnecessary for KnowledgeManagement and ProcessManagement. John Seeley Brown, KM World 2012 keynote Also see JSB on Capturing Context not Just Content http://traction.tractionsoftware.com/traction/permalink/Blog2007
    16. 16. Step 2: EmergineeringA play on Business Process Some Social “Processes” to considerEngineering, Social ProcessEngineering is “Emergineering.” Questions FAQsBeyond questions, social platformscan combine content with Issuescommunication, allowing teams to Meeting Notesexpose and tackle issues as theyarise. Requirements Policies / ProceduresEmergineering involves realizing,structuring and formalizing simple Profiles of People, Entities, Itemssocial processes that happen all the Bulletinstime. Projects / Milestones / TasksEmergineering!http://traction.tractionsoftware.com/traction/permalink/Blog1326 ...and more
    17. 17. KM Nirvana - Dashboards and SearchDashboards- Elevate structure in content, guidethe reader to what’s important.- Reinforce emergent social process. Search - Provides ready access to content that is not easy to find, exposes implicit (key phrases, locations, companies) and explicit structure (spaces, authors, editors) 17
    18. 18. KM Nirvana - Social Task Management Work process follows Communication process In-line tasks are like comments, but are tracked to completion 18
    19. 19. Start your TeamPage Trial on the cloud or download free 5 user version www.tractionsoftware.com
    20. 20. Jordan FrankVP Sales and BDChief Emergineering Officerjfrank@tractionsoftware.com401-528-1145 Any Questions? Start your TeamPage Trial on the cloud or download free 5 user version www.tractionsoftware.com

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