Government 2.0: New Strategies for      Engaging the Public   How are cities leveraging the web to engage the   public in ...
Hat #1: Griff Wigley, the citizenLocallyGrownNorthfield.org
Hat #2:Griff Wigley, the consultant  WigleyAndAssociates.com
Consulting project:Edina Citizen Engagement EdinaCitizenEngagement.org
Small group discussionTell your group a story about a recentexperience (good or bad) with online publicengagement• Website...
Citizen Engagement Resources  EdinaCitizenEngagement.org
The Connected Community:Local Governments as Partners in Citizen  Engagement & Community Building                  Overvie...
Why citizen engagement?            Right thing to do• “Citizens can be defined as people who have a concern  for the large...
Why citizen engagement?            Smart thing to do“We should work to increase citizen involvementbecause local governmen...
Citizen engagement is not:•   Selling the public on…•   Getting votes for…•   Convincing the public to…•   A meeting to co...
IAP2 Spectrum of Public Participation ‘07                IAP2.org
Public Involvement Spectrum in Local             Governance
Public Involvement Spectrum in Local              Governance• Policy making: annual budget, economic  development, environ...
Public Involvement Spectrum:         Policy Making
Public Involvement Spectrum:  Policy Making - Exchanges
Public Involvement Spectrum:    Policy Making – Exchanges to Inform•   Meeting minutes                             “Provid...
Public Involvement Spectrum:    Policy Making – Exchanges to Consult•   Public hearings•   Focus groups         “Receive a...
Public Involvement Spectrum:         Policy Making
Exchange of info vs Engagement“These efforts require a great deal of creativity, energyand commitment to succeed. But the ...
Public Involvement Spectrum: Policy Making - Engagement
Public Involvement Spectrum:Policy Making – Engagement to Include•   Workshops                              “Work directly...
Public Involvement Spectrum:Policy Making – Engagement to Collaborate•   Citizen advisory group                           ...
Public Involvement Spectrum:Policy Making – Engagement to Empower•   Citizen juries•   Ballots                            ...
Edina Citizen Engagement:Grandview District – Project blog  EdinaCitizensEngagement.org/Grandview
Edina Citizen Engagement:Grandview District – Project blog                 Photos of every meeting                 posted ...
Edina Citizen Engagement:Grandview District – Project blog                     All Powerpoint                     presenta...
Edina Citizen Engagement:Grandview District – Project blog                  All promotional and                  public in...
Edina Citizen Engagement:Grandview District – Project blog                     The authentic voice of                     ...
Edina Citizen Engagement:Grandview District – Project blog                        Video archive of                        ...
Edina Citizen Engagement:Grandview District – Project blog                   Live webinar, alternative                   t...
Edina Citizen Engagement:Grandview District – Project blog                       Public comments                       fro...
Edina Citizen Engagement:Grandview District – Project blog                        Time-limited blog                       ...
Edina Citizen Engagement:Grandview District – Project blog                           Audio of                           co...
Edina Citizen Engagement:Grandview District – Project blog                       Every blog post                       twe...
Edina Citizen Engagement:Grandview District – Project blog                     Result: unanimous                     appro...
Small group discussion• Pros and cons of this type of engagement• Hurdles to replication  – Skills/knowledge  – Costs• Que...
Griff WigleyWigleyAndAssociates.com
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Government 2.0 New strategies for engaging the public

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Government 2.0 New strategies for engaging the public

  1. 1. Government 2.0: New Strategies for Engaging the Public How are cities leveraging the web to engage the public in local government decisions? Explore how cities are strengthening democracy and promoting more effective local government by using 2.0 technologies. LMC conference innovation Labs During these facilitated small group discussions you’ll identify key issues, consider challenges and how to overcome them, and offer ideas for how the approach could be replicated by all types of cities.
  2. 2. Hat #1: Griff Wigley, the citizenLocallyGrownNorthfield.org
  3. 3. Hat #2:Griff Wigley, the consultant WigleyAndAssociates.com
  4. 4. Consulting project:Edina Citizen Engagement EdinaCitizenEngagement.org
  5. 5. Small group discussionTell your group a story about a recentexperience (good or bad) with online publicengagement• Website• Online survey• Blog, web forum, webinar, live chat• Twitter, Facebook• Etc.
  6. 6. Citizen Engagement Resources EdinaCitizenEngagement.org
  7. 7. The Connected Community:Local Governments as Partners in Citizen Engagement & Community Building Overview: Citizen Engagement, Why & How? James Svara and Janet Denhardt, Arizona State University, in cooperation with the Alliance for Innovation (Link)
  8. 8. Why citizen engagement? Right thing to do• “Citizens can be defined as people who have a concern for the larger community in addition to their own interests and are willing to assume personal responsibility for what goes on in their neighborhoods and communities. So, building citizenship is about inculcating a way of thinking and acting that is characterized by openness to opposing ideas, collaboration, and sense of responsibility to others.• It is hard to have citizen engagement without a sense of community, and it is hard to fashion a sense of community without citizen engagement.”
  9. 9. Why citizen engagement? Smart thing to do“We should work to increase citizen involvementbecause local governments cannot solvecommunity problems alone.The complexity of the problems facing localgovernment demands citizen involvement andacceptance, if not cooperation. Citizens often haveinformation that officials need in order to design asound program.Further, citizens expect the opportunity toparticipate and may resist the implementation ofplans they have not helped design.”
  10. 10. Citizen engagement is not:• Selling the public on…• Getting votes for…• Convincing the public to…• A meeting to complain/find fault with• A process where staff controls the outcome• Something that happens at council meetings• An alternative to representative gov’t
  11. 11. IAP2 Spectrum of Public Participation ‘07 IAP2.org
  12. 12. Public Involvement Spectrum in Local Governance
  13. 13. Public Involvement Spectrum in Local Governance• Policy making: annual budget, economic development, environment, housing, long range planning• Service delivery: potholes, mowing, plowing, licenses & permits, park maintenance
  14. 14. Public Involvement Spectrum: Policy Making
  15. 15. Public Involvement Spectrum: Policy Making - Exchanges
  16. 16. Public Involvement Spectrum: Policy Making – Exchanges to Inform• Meeting minutes “Provide the public• Reports, fact sheets with balanced and• Open houses objective information• Web pages to assist them in• Blog posts, tweets understanding the• Media interviews problem, alternatives,• Presentations, panels opportunities, and/or solutions.”• Videos
  17. 17. Public Involvement Spectrum: Policy Making – Exchanges to Consult• Public hearings• Focus groups “Receive and respond• Meeting Q&A to resident comments, requests, and• Open mic complaints. Obtain• Email & phone public feedback on• Surveys/polls analysis, alternatives, and/or decisions.”• Comment forms
  18. 18. Public Involvement Spectrum: Policy Making
  19. 19. Exchange of info vs Engagement“These efforts require a great deal of creativity, energyand commitment to succeed. But the effort appears to beworth it: research has shown that effective citizenengagement can foster a sense of community, engendertrust, enhance creative problem solving, and evenincrease the likelihood that citizens will support financialinvestments in community projects.In any of their interactions with citizens, localgovernments should look for the opportunity toencourage engagement rather than simply seeking anexchange of information.”
  20. 20. Public Involvement Spectrum: Policy Making - Engagement
  21. 21. Public Involvement Spectrum:Policy Making – Engagement to Include• Workshops “Work directly with• Deliberative polling citizens throughout• Blog comment threads the process to ensure• Q&A - presentations that public concerns and aspirations are• Q&A – webinars consistently• Interaction captured understood and• Interaction published considered by staff.”
  22. 22. Public Involvement Spectrum:Policy Making – Engagement to Collaborate• Citizen advisory group “Partner with citizens• Citizen task force in each aspect of the• Consensus-building decision including the• Participatory decisions identification of issues, development of• Interactive surveys alternatives, choice of• Interaction captured the preferred solution,• Interaction published and implementation.”
  23. 23. Public Involvement Spectrum:Policy Making – Engagement to Empower• Citizen juries• Ballots “Place final decision-• Delegated decisions making authority or• Interaction captured problem-solving responsibility in the• Interaction published hands of citizens.”
  24. 24. Edina Citizen Engagement:Grandview District – Project blog EdinaCitizensEngagement.org/Grandview
  25. 25. Edina Citizen Engagement:Grandview District – Project blog Photos of every meeting posted to the blog
  26. 26. Edina Citizen Engagement:Grandview District – Project blog All Powerpoint presentations, PDFs, & printed charts posted to the blog
  27. 27. Edina Citizen Engagement:Grandview District – Project blog All promotional and public information activities (posters, newspaper stories, meeting notices, etc) posted to the blog
  28. 28. Edina Citizen Engagement:Grandview District – Project blog The authentic voice of the project leaders, posting to the blog
  29. 29. Edina Citizen Engagement:Grandview District – Project blog Video archive of all relevant City Council and Planning Commission meetings posted to the blog
  30. 30. Edina Citizen Engagement:Grandview District – Project blog Live webinar, alternative to public meeting. Recorded & posted to the blog.
  31. 31. Edina Citizen Engagement:Grandview District – Project blog Public comments from face-to-face meetings captured and posted to the blog
  32. 32. Edina Citizen Engagement:Grandview District – Project blog Time-limited blog comment discussions, with participation by project leaders, & moderated for civility
  33. 33. Edina Citizen Engagement:Grandview District – Project blog Audio of contentious neighborhood meeting, captured and posted to the blog
  34. 34. Edina Citizen Engagement:Grandview District – Project blog Every blog post tweeted and posted to Facebook; weekly email subscription option; RSS feed
  35. 35. Edina Citizen Engagement:Grandview District – Project blog Result: unanimous approval by the Planning Commission and City Council
  36. 36. Small group discussion• Pros and cons of this type of engagement• Hurdles to replication – Skills/knowledge – Costs• Questions
  37. 37. Griff WigleyWigleyAndAssociates.com

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