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Gresham ils522 staff_workshop

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This presentation was created as part of a staff workshop designed in ILS 522: Services for Young Adults, taught by Dr. Arlene Bielefield, Southern Connecticut State University, Department of Information and Library Science.

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Gresham ils522 staff_workshop

  1. 1. Connecting With Young Adult Patrons<br />Anne Gresham<br />Staff <br />Workshop<br />
  2. 2. Connecting With Young Adult Patrons<br />Part 1: Understanding Teens in the Library<br />Part 2: Stages of Adolescence<br />Part 3: Tips for Serving Teens <br />
  3. 3. Part 1: Understanding Teens in the Library<br />
  4. 4. Who – or What – Are They?<br />They are people<br />They are library patrons<br />Our programming policy defines teens as 13-18 years old<br />
  5. 5. Why are they here?<br />To socialize<br />To find information<br />To do homework<br />Entertainment<br />Lack of a parentally sanctioned alternative<br />
  6. 6. What do they want?<br />To be involved<br />A space designed for their needs<br />Access to technology and popular materials<br />To be treated with respect<br />Gorman & Suellentrop (2009), p. 15<br />
  7. 7. How Can Libraries Help Teens Develop?<br />Independence<br />Excitement<br />Identity<br />Diversity<br />Acceptance<br />Gorman & Suellentrop (2009), p. 15<br />
  8. 8. Part II: The Stages of AdolescenceRemember how it felt to be a teenager?<br />Yeah, but…<br />
  9. 9. Common Complaints About Teens<br />They won’t stop shouting!<br />They’re RUDE!<br />They all hate me!<br />They look and act ridiculous!<br />They travel in enormous packs!<br />
  10. 10. If they don’t want to be treated like children, why won’t they act like adults?<br />Because they aren’t either.<br />
  11. 11. The Stages of Adolescence<br />Early Adolescence<br />Middle Adolescence<br />Late Adolescence<br />Gorman & Suellentrop (2009), p. 15<br />
  12. 12. Early Adolescence<br />Increased concern with appearance<br />Seeks independence<br />Rebellious/defiant behaviors<br />Increased importance of friends, peer group<br />Ego dominates perceptions<br />Gorman &Suellentrop (2009), p. 15<br />
  13. 13. Middle Adolescence<br />Becomes less self-absorbed<br />Independent decision making<br />Self-image experimentation<br />Risk taking<br />Develops values and morality<br />Forms lasting relationships<br />Increased intellectual awareness<br />Interests and skills mature<br />Gorman & Suellentrop (2009), p. 15<br />
  14. 14. Late Adolescence<br />Idealistic world view<br />Increased involvement with the world outside of school and family<br />Sets goals<br />Forms stable relationships<br />Views adults as equals<br />Establishes independence<br />Gorman & Suellentrop (2009), p. 15<br />
  15. 15. Part III: So What Can I Do to Help Them?<br />
  16. 16. Ninja Skills for Serving Teens (Joseph, 2010)<br />Madasa<br />be better at finding information than they are<br />Gerido<br />Understand and seek the new and the recent<br />Getamata<br />Strength of age and wisdom<br />If you are older than 24, you are very old to teens<br />Bemeiji<br />Memory – remember patron names and preferences<br />Respect<br />
  17. 17. DON’T:<br />Stereotype<br />Power trip<br />Take it personally<br />Blow it out of proportion<br />Treat teens like children<br />Try to be cool<br />Gorman & Suellentrop (2009); Bolan (2006)<br />
  18. 18. DO:<br />Be approachable<br />Be a good listener<br />Be good at answering questions<br />Be an advocate for teens<br />Maintain boundaries<br />Be consistent<br />Empathize<br />Gorman & Suellentrop (2009); Bolan (2006)<br />
  19. 19. And Remember:<br />We’re glad they’re here!<br />
  20. 20. References<br />Bolan, K. (2006). Bridging the Gap: Proactive Approaches for Adults Working with Teens. Young Adult Library Services, 4(4), 32-46. Retrieved from EBSCOhost.<br />Gorman, M. & Suellentrop, T. (2009). Connecting young adults and libraries (4th ed.). New York: Neal-Schuman Publishers, Inc.<br />Joseph, M. (2010). An Exquisite Paradox: Making Teens and Young Adults Welcome in Public Libraries. Australasian Public Libraries and Information Services, 23(3), Retrieved from EBSCOhost.<br />

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