Discover the sentiment in your Social Media interactions
Interested in monitoring
compliance, improving customer
service, reducing churn, identifying
Automated sentiment analysis
of text-based communication
streams - Email, SMS, Webchat,
The Hidden Meanings in Unstructured Text
Use Your Text-Based Interactions
to Understand Customer
Sentiment, Improve Service,
Reduce Churn & Detect Fraud
Automated discovery of the
actionable data in all of the text-
based communications into and
out of your organization.
The Challenge of Unstructured Text
How do you discover the tone and
themes present in all of your text-
based customer interactions ?
Chances are, like most companies, you
are communicating with customers,
prospects, suppliers and Government
via text using email, social media,
SMS, online chat and Blogs. How do
you rapidly get a sense of the tone and
topics being discussed ?
Customer conversations often don’t neatly ﬁt into convenient categories...........
Unstructured text presents
many challenges for efﬁcient
analysis and effective
responses. LinguaSys NLU
automates comprehension of
Automated Discovery of the Meaning in Text-Based
Polarity - positive or negative!
Tone - the sentiments that are
Placement - the entities that
were most prominent!
Topics - the issues on the minds
of your customers
LinguaSys Uncovers Meaning in Text-Based Communications
LinguaSys NLU Engine
How’s the Churn Rate ?
Customers telegraph their intentions in their text-
based communications with your organization.
The CMO’s Dashboard
Actionable Data from Social Media Streams, Webchat, Emails, SMS
Polarity - % of positive/negative
Tone - % happy, angry, frustrated, threatening
Placement - the products being referenced
Topics - what has prompted this interaction
– Brian Garr, CEO, LinguaSys!
Find out more at http://linguasys.com/ !
A LinguaSys Proof of Concept can be enabled in less than a week
using our Cloud Platform and your corporate data.!
Australia: Greg Twemlow, CtechBA email@example.com +61-412-555-416!
USA: Carla Johnston, Linguasys firstname.lastname@example.org +1-703-628-8827!
“We uniquely base our language solutions on meaning, rather than statistics,
transcending legacy methods in entity extraction and disambiguation. Our
solutions complement other software, overlaying and enhancing search and
collaboration engines with our proprietary semantic based natural language
Social Media Monitoring
Use Carabao tools to monitor social media. Extract sentiment, domains
of discourse, named entities, aspects, and more. Find the trends and
the most important factors. Obtain actionable intelligence.!
Crosslingual Retrieval (20 languages)
Game-changing way to search foreign content!
Named Entity Extraction. Concept Mining
Find names of people, organizations, products, or any combination of
concepts – in any language.!
Morphological Analysis and Synthesis
Find stems, lemmas, inﬂections in European and Middle Eastern
languages. Tokenize Asian languages!
Advanced Sentiment Analysis
Not satisﬁed with the classic black and white "positive / negative"
sentiment? Obtain actionable intelligence, ﬁnding the main causes and
Built on top of the powerful Carabao
Linguistic Virtual Machine!
Native support of 20 languages!
Semantically and grammatically aware!
Powerful customization abilities – perfect
for integrators / resellers!
Supports all the major communication and
Can be embedded in another application
or deployed as a web service