Transforming Cook CountyChanging the game with shared services and open government
What is driving the need for transformation? (Part 1)           $2,650                                                    ...
What is driving the need for transformation? (Part 2)             Cook                                                    ...
What is driving the need for transformation? (Part 3)                                        • Applications were built in ...
What can government learn from Zipcar?Behavior changecar ownership                                        shared car usag...
What can government learn from Zipcar?Back office:                             Front office:     – Shared services        ...
Lesson #1: Identify candidates for shared services                                                          Point         ...
Lesson #2: Think outside the organization                                                    IT contract consolidation    ...
Lesson #3: Leverage a change in behaviorCook County’s ITcollaborative board model:       Propertyallocation of scarce     ...
Lesson #4: Let the customer do some of the work•   Open government / open data•   Government publishes data•   Ensure accu...
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Transforming Cook County: Changing the Game with Shared Services and Open Government

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Slides for Ash Center, Harvard Kennedy School of Government webinar, 5/9/12

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Transforming Cook County: Changing the Game with Shared Services and Open Government

  1. 1. Transforming Cook CountyChanging the game with shared services and open government
  2. 2. What is driving the need for transformation? (Part 1) $2,650 Cook County’s fiscal crisis $2,550 $2,450 $2,350 $2,250Millions ($210) ($537) ($453) ($659) $2,150 $2,050 Revenue $1,950 Expenses $1,850 $1,750 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 Transforming Cook County Page 2
  3. 3. What is driving the need for transformation? (Part 2) Cook Community Cloud (2015) County is here. Private Cloud (2010) Virtualized Server Environment (2005) Servers (2000) Midrange (1990) Mainframe (1980)Transforming Cook County Page 3
  4. 4. What is driving the need for transformation? (Part 3) • Applications were built in the 1980s and 1990s • Mission critical functions run on the mainframe and midrange • Staff are not BAs and developers; they are legacy application managers • Five financial systems • Single-threaded, siloed apps, running on separate platforms • Little to no data sharing or cross- boundary services • Vendor-centric projects • No project prioritization or governance, no project management methodology, no change control, no service catalog, no SLAs • No strategyTransforming Cook County Page 4
  5. 5. What can government learn from Zipcar?Behavior changecar ownership shared car usageonsite datacenter public/community cloud computingcity hall civic appsTransforming Cook County Page 5
  6. 6. What can government learn from Zipcar?Back office: Front office: – Shared services – Cross-boundary processes – Interoperability of systems and – Partnership with the public processes – Government as a platform – Collaborative planning and governanceTransforming Cook County Page 6
  7. 7. Lesson #1: Identify candidates for shared services Point Solutions Point Solutions (business systems) (federated) Enterprise Apps (IT shared service) Enterprise Apps (email, MS-Office, Sharepoint, ID mgmt, cybersecurity) Infrastructure (IT shared service) Infrastructure (Telecom, Networks, Servers, Desktop, Helpdesk)Transforming Cook County Page 7
  8. 8. Lesson #2: Think outside the organization IT contract consolidation IT staff consolidation Metro-area consortium Network refresh Justice and property system Fiber sharing planning agreements ERP Mainframe outsourcing Big data / GIS Reorganization Virtualization City-County Time and attendance collaboration ERP readiness City-State fiber Regional portal project Civic apps IT governance Community cloud Program management IT shared services office Public technology Performance commission management Justice and property Open data systems ERP Cook County’s 4-year IT strategic planTransforming Cook County Page 8
  9. 9. Lesson #3: Leverage a change in behaviorCook County’s ITcollaborative board model: Propertyallocation of scarce Workgroupresources Justice IT Health Workgroup Investment Workgroup Board Business WorkgroupTransforming Cook County Page 9
  10. 10. Lesson #4: Let the customer do some of the work• Open government / open data• Government publishes data• Ensure accuracy and timeliness• Privacy and security• Visualizations, downloads• Crowdsourcing, social media• Developer-entrepreneur-friendly – Open source API – Apps contests – Meetups – Hackathons• Share economy• Trust relationshipTransforming Cook County Page 10
  11. 11. Thank you!

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