The Wall

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When your organization hits the wall and becomes stuck there are options to punch through, go around, tunnel under or tear down the wall so you can still realize your potential.

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The Wall

  1. 1. T a he l www.delightability.com Delight Customers – Success will Follow
  2. 2. At Some Point, Your Organization Hits the Wall growth slows, innovating at the increasing speed of change becomes more difficult, margins decline, teams sputter, you start to look for greener pastures, but have trouble integrating the new alongside the old. Your communications and brand take a back seat as you try to forge ahead. www.delightability.com Delight Customers – Success will Follow You know when you hit it…
  3. 3. Walls are Built from Many Stones … You Want to be Here Organization is Stuck Here bias cash confusion change research vulnerable v a l u e that all serve to block your organization from realizing its potential. www.delightability.com Delight Customers – Success will Follow
  4. 4. You Have Options to Overcome the Wall 2 5 3 1 4 Ignore the Wall You Want to be HereMake the Wall Smaller Tunnel Under the Wall Punch Through the Wall Go Around the Wall Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow
  5. 5. You Want to be Here Ignore the Wall Do nothing is always an option. Let inertia take its toll. Have faith that you will reach your destination, somehow. (Not recommended for those who actually want to realize their potential) You Have Options to Overcome the Wall 1 Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow
  6. 6. You Want to be Here 2 Go Around the Wall You Have Options to Overcome the Wall Get going by reframing the problem or situation. You may be able to circumnavigate the wall. See the situation from another perspective. Recognize biases that are at play within you, your department, and organization. Overcome inertia and do something different. Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow
  7. 7. You Want to be Here Make the Wall Smaller You Have Options to Overcome the Wall Make the wall smaller by shrinking the change. Big changes are a series of little changes so go for quick wins that motivate others. Perform incremental prototyping, run experiments, and focus on incremental innovation as opposed to big bets. 3 www.delightability.com Delight Customers – Success will Follow Organization is Stuck Here
  8. 8. You Want to be Here 4 Tunnel Under the Wall Tunnel under the wall by adjusting attitudes and beliefs. Change your language and you begin to change your thinking and your culture – ban the words “just, but, always, and never”. Get outside your comfort zone and get down in the dirt by engaging others in authentic dialogue. You Have Options to Overcome the Wall www.delightability.com Delight Customers – Success will Follow Organization is Stuck Here
  9. 9. You Want to be Here 5 Punch Through the Wall Enroll others to gain enough momentum to punch through the wall. Use visual communications to make the invisible, visible . Infographics create consistency in thought and enable better decision making. You Have Options to Overcome the Wall www.delightability.com Delight Customers – Success will Follow Organization is Stuck Here
  10. 10. We Can Help You … Ignore the Wall1 2 Go Around the Wall 4 Tunnel Under the Wall 5 Punch Through the Wall Actually we don’t help you with this option. As outsiders to your business we have a unique perspective. To help you see your business reality with new eyes we offer advisory and audit services. advisory services 2nd look audits We can help you map customer and stakeholder journeys to identify high impact areas to focus . Together, we prototype and realize quick wins, the accelerant of change. journey workout experience workshop high impact projects Projects that make the customer come alive inside your organization improve customer thinking and create an atmosphere of possibilities. We help you define, prioritize, and execute high impact projects that are good for customers and for the bottom line. We can give life to your static information and untold stories. Our concept mapping and infographic design services can unlock insights, get people talking and enable better decision making. www.delightability.com Delight Customers – Success will Follow Make the Wall Smaller3 infographics

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