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Change and Innovation; and the role of todays CIO Tuesday 08 November 2011 Rory Gregg Associate Director - Business Transf...
Agenda•     Leading & managing change, the formula for success•     Tomorrows agents of change•     Innovation through col...
Leading & managing change Question?             Whats driving successful                 transformation?© Grant Thornton I...
Leading & managing changeFormula for success     % of extremely / very successful transformations                         ...
Leading & managing changeFormula for successFewer than 40% of transformations are successfulSuccess rates increase when le...
Leading & managing changeSuccess factorsKey factors for success:   1. Clear structure, targets & milestones   2. Clear rol...
Leading & managing changeSuccess factors      Transformations described as extremely successful      (% of respondents N=2...
Tomorrows agents of change Question?           What defines a successful               agent of change?© Grant Thornton In...
Tomorrows agents of change How do we rate?Business Strategist1. Market knowledge2. External customer focus3. Commercial or...
Tomorrows agents of change How do we rate?Business Strategist1. Market knowledge2. External customer focus3. Commercial or...
Tomorrows agents of change How do we rate?Business Strategist                                                             ...
Tomorrows agents of changeBuilding a leader’s capability                                                        Transforma...
Tomorrows agents of changeBuilding a leader’s capability                                                        Transforma...
Tomorrows agents of changeDelivering Business Value                                                       Transformational...
Tomorrows agents of changeDelivering Business Value                                                       Transformational...
Tomorrows agents of changeTranslating CEO speak to CIO Priorities           Change agent priorities                       ...
Tomorrows agents of changeTranslating CEO speak to CIO Priorities           Change agent priorities                       ...
Tomorrows agents of changeTranslating CEO speak to CIO Priorities           Change agent priorities                       ...
Tomorrows agents of changeHow to be taken seriously by the board          Deliver reliable infrastructure          Becom...
Innovation through collaborationQuestion?                       Innovation v Productivity                                 ...
Innovation through collaborationTelling it as it is?• Shifting priorities   – from efficiency focus to innovation focus - ...
Innovation through collaborationFocus on what mattersPoor collaboration & stifled innovation aresignificant barriers to ef...
Acknowledgements"What successful Transformations Share", (McKinsey & Company; 2010)       http://www.mckinseyquarterly.com...
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CIO Summit Rory Gregg Change & Innovation Final V4

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CIO Presentation Change & Innovation

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CIO Summit Rory Gregg Change & Innovation Final V4

  1. 1. Change and Innovation; and the role of todays CIO Tuesday 08 November 2011 Rory Gregg Associate Director - Business Transformation Grant Thornton Australia© Grant Thornton International. All rights reserved.
  2. 2. Agenda• Leading & managing change, the formula for success• Tomorrows agents of change• Innovation through collaboration• Questions #CIOSummit @rory_gregg www.rorygregg.com© Grant Thornton International. All rights reserved.
  3. 3. Leading & managing change Question? Whats driving successful transformation?© Grant Thornton International. All rights reserved.
  4. 4. Leading & managing changeFormula for success % of extremely / very successful transformations (n=2,994) Offensive; 37% 47% • Improving on what you have (Reactive & (Offensive & • Performance improvement Offensive) Proactive) Fewer than 40% 34% Defensive: 34% of transformations succeed • Reducing costs (Reactive & • Turning around a crisis situation Defensive) (Proactive & Defensive) Reactive Proactive • External shock (eg change in • Outcomes of annual strategic regulatory environment planning process • Responses to market pressure • Bottom Up realisation that or poor performance benefits can be achieved© Grant Thornton International. All rights reserved. (*) McKinsey & Company Survey 2008.
  5. 5. Leading & managing changeFormula for successFewer than 40% of transformations are successfulSuccess rates increase when leaders are focused on 1. Raising employee expectations 2. Actively changing behaviour 3. Engaging individuals at all levelsIts critical that leaders understand the key factors the deliver the rightchange© Grant Thornton International. All rights reserved.
  6. 6. Leading & managing changeSuccess factorsKey factors for success: 1. Clear structure, targets & milestones 2. Clear roles and responsibilities & accountabilities 3. Frontline ownership for the change 4. Energised through communication and involvement 5. The right information at the right time Projects Lacking Clear Goals 90% failure rate© Grant Thornton International. All rights reserved.
  7. 7. Leading & managing changeSuccess factors Transformations described as extremely successful (% of respondents N=2,994) Offensive & Proactive Defensive & Reactive All Transformations 100% 90% Success rate of Transformation (%) 80% 70% 60% 50% 40% 30% 20% 10% 0% Used Used 1 Used Stretch Used Stretch Used all None Approach Targets plus any 2 (*) McKinsey & Company Survey 2010© Grant Thornton International. All rights reserved.
  8. 8. Tomorrows agents of change Question? What defines a successful agent of change?© Grant Thornton International. All rights reserved.
  9. 9. Tomorrows agents of change How do we rate?Business Strategist1. Market knowledge2. External customer focus3. Commercial orientation© Grant Thornton International. All rights reserved.
  10. 10. Tomorrows agents of change How do we rate?Business Strategist1. Market knowledge2. External customer focus3. Commercial orientationTransformational Leader4. Strategic orientation5. Change leadership6. Collaboration & Influence7. Results orientated© Grant Thornton International. All rights reserved.
  11. 11. Tomorrows agents of change How do we rate?Business Strategist 1) Market1. Market knowledge Knowledge 5.52. External customer focus 8) Team Leadership 4.5 2) External Customer Focus 3.53. Commercial orientation 2.5Transformational Leader People & Org Development 1.5 3) Commercial Orientation4. Strategic orientation 0.55. Change leadership 7) Results 4) Strategic6. Collaboration & Influence Orientated Orientation7. Results orientated 6) Collaboration & 5) Change Influence LeadershipFunctional Head8. People & org development Outstanding CIOs (Top 15 percentile) *Note: Per Egon Zehnder, there are not yet enough9. Team leadership Average CIOs (Top 50th percentile) evaluations of the Commercial Orientation competency to plot its scores on this graph Good CEOs (50th-85th percentile) (N= 25,000)© Grant Thornton International. All rights reserved.
  12. 12. Tomorrows agents of changeBuilding a leader’s capability Transformational Functional Leaders Strategic Leaders (Credible) Leaders (Game Changer) (Influential) People & Strategic Commercial Organisational Orientation Orientation Development Change leadership Team leadership Market Knowledge Collaboration & Influence Functional External Customer expertise Results Orientation Focus© Grant Thornton International. All rights reserved.
  13. 13. Tomorrows agents of changeBuilding a leader’s capability Transformational Functional Leaders Strategic Leaders (Credible) Leaders (Game Changer) (Influential) People & Strategic Commercial Organisational Orientation Orientation Development Change leadership Team leadership Market Knowledge Collaboration & Influence Functional External Customer expertise Results Orientation Focus© Grant Thornton International. All rights reserved.
  14. 14. Tomorrows agents of changeDelivering Business Value Transformational Functional Leaders Strategic Leaders (Credible) Leaders (Game Changer) (Influential) Optimise business Business processes Innovator Systems efficiency & effectiveness Enable new customer service channels Competitive Advantage Globalization Data management Enables "go to" Enterprise agility market strategies© Grant Thornton International. All rights reserved.
  15. 15. Tomorrows agents of changeDelivering Business Value Transformational Functional Leaders Strategic Leaders (Credible) Leaders (Game Changer) (Influential) Optimise business Business processes Innovator Systems efficiency & effectiveness Enable new customer service channels Competitive Advantage Globalization Data management Enables "go to" Enterprise agility market strategies© Grant Thornton International. All rights reserved.
  16. 16. Tomorrows agents of changeTranslating CEO speak to CIO Priorities Change agent priorities CIO Priorities Align the strategy, vision and Play a constructive role goals by creating a shared in all stages of planning vision for the future Plan change steps carefully. Focus on what needs to Communicate clearly. change and visualize the Communicate often. “journey” ahead Support the business.© Grant Thornton International. All rights reserved.
  17. 17. Tomorrows agents of changeTranslating CEO speak to CIO Priorities Change agent priorities CIO Priorities Simplify collaboration & Establish two way dialog by communication. involving the whole Both "top to bottom" and organisation. between departments. Align performance Ensure KPIs match goals. management processes to Eliminate KPIs which are desired outcomes and counterproductive. behaviours© Grant Thornton International. All rights reserved.
  18. 18. Tomorrows agents of changeTranslating CEO speak to CIO Priorities Change agent priorities CIO Priorities Find quick wins. Identify & measure successes Communicate them. early and often Rinse, repeat. Do your homework. Deal proactively with resistance Eliminate technology or process barriers to changes.© Grant Thornton International. All rights reserved.
  19. 19. Tomorrows agents of changeHow to be taken seriously by the board  Deliver reliable infrastructure  Become an expert on your industrys value chain  Take on business-centric transformational roles – not just tech projects  Support the CEO and executive team in creating a climate of change© Grant Thornton International. All rights reserved. Contributions from, CIO, Cognizant & Grant Thornton
  20. 20. Innovation through collaborationQuestion? Innovation v Productivity Whats the trade-off?© Grant Thornton International. All rights reserved.
  21. 21. Innovation through collaborationTelling it as it is?• Shifting priorities – from efficiency focus to innovation focus - through their people• Abandon “industrial-age” obsession with business processes – move towards “augmenting human interaction”• Develop low friction communication environments – people interact effortlessly through seamless communication mediums and social collaboration.• Become role models and educators for the change you want – Lead and support employees and customers© Grant Thornton International. All rights reserved. Source; Microsoft Australia CTO Greg Stone
  22. 22. Innovation through collaborationFocus on what mattersPoor collaboration & stifled innovation aresignificant barriers to effective changeCIOs are uniquely positioned to help: – Creating open and transparent knowledge sharing solutions – Breaking down the behavioural barriers (virtual teams & social networking) Remove Barriers – Give people "permission" to collaborate and co-design solutions (leadership) – Allow alternative approaches to problems© Grant Thornton International. All rights reserved.
  23. 23. Acknowledgements"What successful Transformations Share", (McKinsey & Company; 2010) http://www.mckinseyquarterly.com/What_successful_transformations_share_McKinsey_Global_Survey_results_2550"Corporate Transformation Under Pressure – Survey Results" (McKinsey & Company; 2008) http://www.mckinseyquarterly.com/Corporate_transformation_under_pressure_2308"Next Generation CIOs, Change Agents for the Global Virtual Workplace"; (Cognizant Consulting 2010) www.cognizant.com"The Future Workforce has Arrived – Time to Refocus IT"; (Cognizant Consulting 2011) www.cognizant.com"The Big Six; Framework for IT Values and Leadership"; (CIO Executive Council, 2010) https://council.cio.com/estore"Leaders Shaping the Future of Business"; (CIO Executive Council)"Staff culls kill innovation presentation" (Greg Stone, CTO Microsoft 2011) http://www.zdnet.com.au/staff-culls-kill-innovation-microsoft-339323612.htm?ocid=nl_TNB_05102011_fea_5© Grant Thornton International. All rights reserved.

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