Fastr - Whatsapp for Customer Service

d at AIESEC
Jun. 6, 2015
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
Fastr - Whatsapp for Customer Service
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Fastr - Whatsapp for Customer Service

Editor's Notes

  1. Friction is an important aspect that restricts the ease of communication between businesses and their customers Time spent communicating with businesses to resolve trivial and larger problems leaves a lot of room for improvement Social Media is not the best answer in resolving issues, getting feedback and being served. No easy way exists to building a relationship with a customer. Why social media is not bad!
  2. What are the enterprises represent in that 200 billion dollar? These companies include the brands that make the number!
  3. Sources.. Productivity here should indicate volume of customer requests handled
  4. Risk: voice validation; ask a question anyway; Speech to text codified; standing question needs; customer question is good and need to feel that Use date crowdsourced answers –data will be the hook and it will get better.. Time in the market – building up technical defensibility RESPONSE TIME and benefits should be visible..
  5. Try to make one man business free! Figure out what value can be delivered for $5 for the app… if the one man business does not respond leads to bad customer service experience for the app user. Make enterprise a larger piece of the pie… $5000? Use crowd demand model to deliver CRITICAL MASS and then go to company.. 6 month trial for company!