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Extract from presentation on dealing with unfair and inappropriate behaviours with logo


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During the Project Management Congres, I presented on the topic of "Dealing with unfair and inappropriate behaviours". We then had an interactive group session to work on how to prevent bad behaviours, and how to deal with them.

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Extract from presentation on dealing with unfair and inappropriate behaviours with logo

  1. 1. Dealing with unfair and inappropriate behaviours Yves Zieba Strategy & Innovation Advisor PMI - PMP Certified Scrum Master Jeudi 12 Avril 2012, 10:30 1
  2. 2. Agenda• Presentation - 30 min – What are unfair and inappropriate behaviours ? – Why PM should care ? – How to proactively manage behaviour issues ? – How to change behaviour ? – How to prevent bad behaviour ? – How to adress bad behaviours ?• Workgroup - 30 min – Share your experience – What would you have done ?• Exercise feedback - 30 min – Key lessons learned 2
  3. 3. Why is it important ?• It can radically change the outcome of your program – It can make you win/lose a coalition – On the leading edge of relationship and stakeholder management – There are many shades of grey in the area – Different people have different tolerance / limit level 3
  4. 4. To set the scene…• How about some definitions and theories ? 4
  5. 5. What is….?• FAIR? • APPROPRIATE? – Honest – Suitable to the social – Equitable situation, respect or discreetness – Balanced – The right message, the right – Just wording, the right time, the right place, the right situation, the right tone, the right body language 5
  6. 6. Understanding behaviours, feelings and beliefs• « Mega trends » behind the rise of behavior issues• Difference between public, private and personal space• A complex topic often analysed too subjectively 6
  7. 7. « There is no change until there is a change in behaviour » « If you want to changethe behaviour, change the beliefs » 7
  8. 8. Each stakeholder has a different attitude and behaviour• How to identify behaviour issues ?• Recognise when behaviours are coming from diverging interests or personal conflicts unrelated to the project.• How to interpret bad behaviours• How to change behaviours ? – How to enforce simple rules like respect, honesty ? – How to confront recidivists ? – How to deal with more serious cases ? 8
  9. 9. Thank you !!!Yves.zieba@greenspire.chYves Zieba @yveszieba 9