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Bot Experience in Customer Service

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My presentation in speaking about using Chatbot to support business' customer service. At Siam Cement Plc. (SCG) Thailand.

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Bot Experience in Customer Service

  1. 1. www.bots.in.th | facebook.com/bots.th Bot Experience in Customer Service Teerasej Jiraphatchandej Bot Consultant Presented at The Siam Cement Pcl. (Headquarter),Thailand
  2. 2. www.bots.in.th | facebook.com/bots.th Exist Customer Service
  3. 3. Photo by State Farm
  4. 4. www.bots.in.th | facebook.com/bots.th “please hold the line…”
  5. 5. www.bots.in.th | facebook.com/bots.th “ขณะนี้เจ้าหน้าที่กำลังให้บริการ เต็มทุกคู่สาย กรุณารอสักครู่...”
  6. 6. www.bots.in.th | facebook.com/bots.th Bot
  7. 7. Bot • 24/7 OperationTime • Reach customer where they are • Integrate with other IT system
  8. 8. www.bots.in.th | facebook.com/bots.th Channel
  9. 9. Facebook Messenger LINE Web & App
  10. 10. www.bots.in.th | facebook.com/bots.th Overview of Design
  11. 11. www.bots.in.th | facebook.com/bots.th Automate Choice
  12. 12. www.bots.in.th | facebook.com/bots.th Media Embed
  13. 13. www.bots.in.th | facebook.com/bots.th Info Collector
  14. 14. super bot
  15. 15. www.bots.in.th | facebook.com/bots.th Benefit
  16. 16. Benefit • 24/7 OperationTime • Reach customer where they are • Reduce validation time of personal identity • Cost effective • Integrate with other IT system
  17. 17. www.bots.in.th | facebook.com/bots.th Bot Experience Design
  18. 18. Bot is Bot, not human.
  19. 19. www.bots.in.th | facebook.com/bots.th And we let it go…
  20. 20. www.bots.in.th | facebook.com/bots.th Q & A
  21. 21. www.bots.in.th | facebook.com/bots.th Bot Experience in Customer Service Teerasej Jiraphatchandej Bot Consultant Presented at The Siam Cement Pcl. (Headquarter),Thailand

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