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Emotional Intelligence

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Why do smart people fail? Why do technically brilliant individuals often have trouble managing others or struggle when working in a team? It’s not because they lack intelligence or technical skills. What they lack is a critical level of Emotional Intelligence (EQ): the ability to express and manage your emotions while being able to understand and respond to the emotions of others. Research suggests that EQ is one of the strongest predictors of performance, accounting for almost 60% of success in all types of jobs. In this session participants will not only learn how a high EQ provides a strong foundation for successful relationships in both our professional and personal lives, but steps they can take to improve their EQ.

Published in: Leadership & Management
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Emotional Intelligence

  1. 1. Emotional Intelligence Steven Baue President and Owner sbaue@ERCincorp.com
  2. 2. Most Common Usage • Professional short term counseling – 8 Session Model per issue – Information / Referrals to community resources – Case Management • Critical Incident Response • Personal Growth Programming /Professional Development • Crisis Line – 24 / 7 / 365 1-800-222-8590 www.ercincorp.com
  3. 3. Development
  4. 4. Development • Intellectual horsepower • Ambition • Interest in / understanding others • Integrity • Value-based Decision-Making • Managerial Courage • Success in diverse environments • Success with multiple stakeholders • Operate outside comfort zones • Ability to successfully drive change • Demonstrate successful problem- resolution skills • Self-Development • Customer focus • Development of Others • Influence • Drive & Manage Change • Critical thinking skills • Communication Skills • Business acumen • Priority / Goal setting • Brings in External Influence
  5. 5. Its not just the what – it’s the how
  6. 6. What is Emotional Intelligence? • The ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships: – Being aware of what’s going on within us – Managing our response – in the moment – Being aware of what might be going on within others – Managing our relationships toward the greatest good
  7. 7. Why? • Emotional Intelligence matters 2X as much as Technical Knowledge or IQ for High Performance
  8. 8. Low EQ Competencies • Inability to hear critical feedback • Blame others • Victim statements “If only he would…” • Passive, aggressive, or passive-aggressive • Lack of listening – especially to diverse opinions
  9. 9. High EQ Competencies • Manage Difficult Situations • Gain Respect • Motivate Yourself • Influence Others • Entice Others to Help • Keep Cool • Say the “Right” Things • Effectively Negotiate • Remain Positive • Express Yourself Clearly
  10. 10. EQ Makes a Difference
  11. 11. Feelings…
  12. 12. Five Emotions
  13. 13. The 4 Parts of EQ
  14. 14. Emotional Management *The Happiness Institute
  15. 15. We can’t always control what happens to us …but we can control how we respond
  16. 16. Happy
  17. 17. Social Awareness Competencies • Being aware of what might be going on within others – Situational awareness: being attuned to customers / co-workers / others – Empathy: understanding and expressing interest in others emotions and perspectives
  18. 18. The 4 Parts of EQ
  19. 19. Relationship Management • Be open and curious – ask questions • Avoid giving mixed signals • Ask and accept feedback • Only get mad on purpose • When you care, show it • Tackle a tough conversation • Apologize • Assume good intent
  20. 20. Good Advice • Before every meeting, spend a few minutes asking yourself: – Who is in this meeting? – How do they tend to act and react? – What is the impression I want to make? – How do I want people to feel about my ideas AND any action they need to take? – How do I need to frame my message to reach that objective?
  21. 21. I take action based on my belief I adopt beliefs I draw conclusions I add meanings I select data Observable data and experiences • Belief: complete trust, faith, or confidence in something • Conclusion: a judgment or decision is reached • Meaning: infer something that is not directly expressed
  22. 22. • Develop a way of talking that is respectful, kind, and fair – Assume good intent • Catch yourself in the act of negative conversations – Apologize for less than positive statements you regret making • Realize everyone is the hero in their own story Steve’s HR Lessons:
  23. 23. Development
  24. 24. Thank You! Steven Baue President and Owner sbaue@ERCincorp.com

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