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Rights of Way: The Government 2.0
User Experience
Andrew Boyd facibus@gmail.com
Government 1.0


Directive rather than collaborative

Periodically refreshed Black Box

Magna Carta and Rights of Way
Government 2.0

Collaborative

Ideally, an open transparent relationship between Government and
governed

Let’s talk about...
Guaranteeing the Digital Rights of Way


There is a lot to do

Open Data, access to technology, managing change

The User ...
Usable and Useful


Usable: Whatever it does, it
does it well

Useful: Needed and available
at the point of need



      ...
Making it usable and useful


User Experience (UX) Design, User Centred Design (UCD)

Collaborative design processes and m...
A User Centred Design Methodology

Research/Analyse

Design

Evaluate

Iterate
Why bother?

Stakeholder engagement and collaboration is built in from day one

Better result for the service provider

Be...
Questions?
Resources and further reading:
  IXDA (Interaction Design Association) http://ixda.org

  IAI (Information Arch...
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Public Sphere: Gov 2.0 - Andrew Boyd

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Public Sphere: Gov 2.0 - Andrew Boyd

  1. 1. Rights of Way: The Government 2.0 User Experience Andrew Boyd facibus@gmail.com
  2. 2. Government 1.0 Directive rather than collaborative Periodically refreshed Black Box Magna Carta and Rights of Way
  3. 3. Government 2.0 Collaborative Ideally, an open transparent relationship between Government and governed Let’s talk about Digital Rights of Way
  4. 4. Guaranteeing the Digital Rights of Way There is a lot to do Open Data, access to technology, managing change The User Experience: Making it usable and useful
  5. 5. Usable and Useful Usable: Whatever it does, it does it well Useful: Needed and available at the point of need IMAGE: MARK MCINTOSH
  6. 6. Making it usable and useful User Experience (UX) Design, User Centred Design (UCD) Collaborative design processes and methodologies User-informed, not user-led: why?
  7. 7. A User Centred Design Methodology Research/Analyse Design Evaluate Iterate
  8. 8. Why bother? Stakeholder engagement and collaboration is built in from day one Better result for the service provider Better result for the service consumer Better ROI (and you can verify realised benefits)
  9. 9. Questions? Resources and further reading: IXDA (Interaction Design Association) http://ixda.org IAI (Information Architecture Institute) http://iainstitute.org UX Book Club http://uxbookclub.org Canberra IA Cocktail Hours http://iacanberra.org Andrew Boyd facibus@gmail.com @facibus on Twitter

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