Salesforce service sheet


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Salesforce integration requires skilled expertise, custom implementation, and a process driven approach.

At Grazitti Interactive, we implement your Salesforce CRM so that it's fully functional, up and running in nothing flat. And what's more! We empower your Team to make the most of Salesforce. We understand both the Salesforce platform and requirements of best in class CRM Solution and customize your Salesforce integration so that you get return on your investment in no time.

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Salesforce service sheet

  1. 1. Service OverviewSalesforce Consulting.Robust, On Demand Salesforce Customization Services From Grazitti Interactive.
  2. 2. Salesforce Service SheetSalesforce is the preferred CRM solution worldwide. It allows your salesteam to be more involved at every step of the sale like never before. What’smore! The platform is highly customizable and provides rich devel-opment and deployment capabilities, which are leveraged by our team ofsalesforce experts to help you build salesforce functionality that serves you “Working with Grazittiand brings higher and faster return on investment. Interactive has beenAt Grazitti Interactive, we have the expertise and process driven approach tocater to the entire range of requirements from implementation incredible. I have workedto integration, migration, and support. Our forte is to build powerful applica- with many Apex develop-tionson top of platform. Our team of salesforce experts works as ers in the past and a goodan extension of your dev team to deliver the desired goals, while providingcomplete transparency. one is extremely hard to find. They always come in on budget and on time, Customization and they are an absolute Functional Technical pleasure to work with.” Development Heather Watkins, Sr. Manager Customer Communities & Programs, Marketo Inc. Extending Salesforce CRM, Developing other Cloud Apps using, Apex, Visualforce, etc Migration Quick Books, Microsoft Integration Dynamics CRM, NetSuite, GoldMine, Sage SalesLogix, Bespoke Systems, and On-Premise Apps: Excel Spreadsheets. ERP,Databases,Legacy Systems, Websites, Accounting, Inventory, Order Management, Data Warehouse, Flat files, Xml files, etc. External Cloud Services: Amazon Web Services,Google AppEngine, etc. Other Services Consulting Services End-user Training Adminstration Fig.1: Grazitti Interactive CapabilitiesCopyright © Grazitti Interactive. All rights reserved. 2
  3. 3. Our Capabilities IncludeCustomization: Web-to-Lead forms Customize object-level, field-level, and page-level security Configure Roles and Sharing rules SFDC Customer Portal and SFDC Content Implement Validation rules, custom formula fields, and complex reports Implement advanced Workflows and Approval processes SFDC Partner Relationship Management (PRM)Development: Both CRM and non-CRM (Platform edition) apps Custom Visualforce pages and controller extensions Apex triggers and classes Apex test classes with at least 90% code coverage apps on .NET, PHP, and Java Expose custom Visualforce components via SFDC Customer Portal Custom pages leveraging Salesforce Sites Develop Custom apps on AppExchange Generate different kinds of reports and dashboards according to your needs.Integration: Leverage API to insert/update records from external systems to SFDC Integrate composite applications with Leverage Apex Web services API to invoke external Web services and render external data on SFDC UI Integrate with AppExchange apps such as Coda2Go, Vertical Response, and EchoSign A leading marketing automation software provider leverages extensively to provide more functionality and insight in its lead generation program. Our Team has been involved with them to provide varied functionalities including: Project Name: Salesforce Site/Customer Portal setup Objective: Site to share Clinet’s knowledgebase, ideas, and answers objects with customers. Technologies used: Visualforce, Apex, Triggers, Public Knowledge-base, HTML5, CSS, JQuery Project Name: Similar Site API integration: Objective: Apex Integration with showsimilarsitesapi to generate reports with competitors on accounts and contacts. Technologies used: Remote site calls, Custom reports, Apex Project Name: Account-scoring application Objective: To score various accounts in database based upon the value of their different attributes. Technologies used: Triggers, Data-loader, Batch-processing, Schedulers Another leading marketing automation software provider wanted JIRA integration.Our team of salesforce experts made a smooth integration Project Name:Salesforce-JIRA integration:. Objective: Integration of Client’s JIRA with Salesforce account to sync cases information to JIRA issues and other information Technologies used: Confluence connector setup and configuration.Copyright © Grazitti Interactive. All rights reserved. 3
  4. 4. Our Process About UsAt Grazitti Interactive we combine skill, experience, and out of the box think- Our Salesforce CRM so that it’s fullying to create a process tailor-made for your organization. We believe that as functional, up and running in theno two organizations are the same, their salesforce implementation cannot be shortest time possible. We under-the same either. We therefore follow a holistic process, which helps us identifythese needs of each organization before we do the actual development. Our stand both the Salesforce platformprocess includes: and requirements of best in classBusinessProcess Review CRM Solution, which helps us cus- Review & document business requirements tomize your Salesforce platform so Map business requirements to functionality that you get a higher return on yourPlanning investment, faster. Process roadmap POC – plan for phase I We implement your Salesforce CRM POC – plan for phase II so that it’s fully functional, up and running in the shortest time possible.Design & Execution Detailed Technical design We understand both the Salesforce Mock screenshots with buttons platform and requirements of best in UI workflows, fields, and buttons class CRM Solution, which helps us Integration points customize your Salesforce platform Validation rules so that you get a higher return on SFDC Profiles your investment, faster.Delivery For more information, please visit, Iterative Development and Unit testing QA or Phase I (POC) delivery Call us at Next iteration US: +1 650 641 1754 Phase II delivery India: +91 172 5048500 Why Grazitti InteractiveExpert TeamOur experienced team of salesforce professionals has the unique combinationof salesforce expertise, business acumen, and technology consulting to en-sure you maximize on your salesforce investment.AffordableOur expertise, experience, and offshore model ensure that you get the atten-tion you deserve and the quality you desire, at a significantly lower cost.FlexibleWe offer engagement models that give you the flexibility to choosethe service,which will add most value to their CRM implementation and integration process.Our transparent list of service packages helps make informed decisions.Copyright © Grazitti Interactive. All rights reserved. 4