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APM SW - Reviews and Assurance - Feb 2014

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Slides from my talk to APM South Wales and West of England, in Bristol, 20 Feb 2014. Why do projects fail? What sort of failures are OK? How can portfolio and programme managers improve their success rates? How do you set up an effective assurance programme? What is the PMO's role in all this?

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APM SW - Reviews and Assurance - Feb 2014

  1. 1. Supporting Reviews & Assurance The Role of the PMO Supporting Reviews & Assurance APM, Feb 2014 1
  2. 2. Outline  Projects fail  That’s OK  Portfolio mgt is easier than project mgt…  … provided you can get the right information  Setting up an assurance programme Supporting Reviews & Assurance APM, Feb 2014 2
  3. 3. Why do projects fail? Supporting Reviews & Assurance APM, Feb 2014 3 Simon Schoeters
  4. 4. We lose touch with reality Supporting Reviews & Assurance APM, Feb 2014 4 Christiaan Triebert
  5. 5. Failure becomes obvious when we run back into reality Supporting Reviews & Assurance APM, Feb 2014 5 Simon Schoeters
  6. 6. Failure is OK! Supporting Reviews & Assurance APM, Feb 2014 6 L Gnome
  7. 7. There are 2 types of failure: Inherent & Unnecessary Supporting Reviews & Assurance APM, Feb 2014 7 macrophile
  8. 8. Statistics don’t work for project managers Supporting Reviews & Assurance APM, Feb 2014 8 Steve A
  9. 9. Statistics do work for portfolio & programme managers Supporting Reviews & Assurance APM, Feb 2014 9 James Bowe
  10. 10. Portfolio & programme managers have more tools Supporting Reviews & Assurance APM, Feb 2014 10 veryuseful
  11. 11. But they often don’t have the information they need Supporting Reviews & Assurance APM, Feb 2014 11 IsaacMao
  12. 12. But they often don’t have the information they need Supporting Reviews & Assurance APM, Feb 2014 12 derekGavey
  13. 13. But they often don’t have the information they need Supporting Reviews & Assurance APM, Feb 2014 13 maveric2003
  14. 14. But they often don’t have the information they need Supporting Reviews & Assurance APM, Feb 2014 14 Jeroen_bennink
  15. 15. That’s where the PMO helps – providing clear information Supporting Reviews & Assurance APM, Feb 2014 15 Grand Canyon NPS
  16. 16. Right Information – Skills – Process – Stakeholders Supporting Reviews & Assurance APM, Feb 2014 IvanWalsh.com 16 Kheel Centre, Cornell
  17. 17. The role of assurance is to provide validated information Supporting Reviews & Assurance APM, Feb 2014 17 owenwbrown
  18. 18. PMOs can work at three levels Supporting Reviews & Assurance APM, Feb 2014 18 ell brown
  19. 19. How do we set up an effective programme of reviews? Supporting Reviews & Assurance APM, Feb 2014 19 Colin_K
  20. 20. 1) Make reviews the norm Supporting Reviews & Assurance APM, Feb 2014 20 Lars P.
  21. 21. 2) Be clear who you’re serving Supporting Reviews & Assurance APM, Feb 2014 21 Bird Brian
  22. 22. 3) Tune investment to risk levels Supporting Reviews & Assurance APM, Feb 2014 22 digitalmoneyworld
  23. 23. 4) Use a mix of review types Supporting Reviews & Assurance APM, Feb 2014 23 vie_ascenseur
  24. 24. 5) Negotiate clear objectives for each review Supporting Reviews & Assurance APM, Feb 2014 24 Richard_of_England
  25. 25. Control parameters Baseline Criteria Reference Models Review execution Inputs Artefacts & other items to review, plus supporting details. Outputs Analysis Loop Go / No -go decision. 6) Run a structured process Recommendations to improve review artefacts Supporting Reviews & Assurance APM, Feb 2014 Feedback to improve reference models 25 Improved artefacts.
  26. 26. 7) Focus on evidence Supporting Reviews & Assurance APM, Feb 2014 26 Simon Schoeters
  27. 27. 8) Manage logistics Supporting Reviews & Assurance APM, Feb 2014 27 strudelt
  28. 28. 9) Minimise overheads Supporting Reviews & Assurance APM, Feb 2014 28 jcroninone
  29. 29. 10) Train people Supporting Reviews & Assurance APM, Feb 2014 29 One Laptop per Child
  30. 30. 11) Act on findings Supporting Reviews & Assurance APM, Feb 2014 30 mikebaird
  31. 31. 12) Monitor effectiveness Supporting Reviews & Assurance APM, Feb 2014 31 SearchEnginePeopleBlog
  32. 32. 13) Disseminate lessons learned Supporting Reviews & Assurance APM, Feb 2014 32 The U.S. Army
  33. 33. Assurance supports stakeholder communications Supporting Reviews & Assurance APM, Feb 2014 33 Keoni Cabral
  34. 34. Summary  We engage with risks to achieve rewards  Sometimes the risks win  Aim is to eliminate unnecessary failure  Program & portfolio mgrs have a lot of tools  They need information in order to use them  Reviews & assurance provide this information  PMOs can do a lot to set up effective reviews Supporting Reviews & Assurance APM, Feb 2014 34
  35. 35. Unnecessary Failure… … happens when people with the skills, resources and authority to act effectively don’t get full, validated information about project status and issues. The role of reviews and assurance is to provide this information. Supporting Reviews & Assurance APM, Feb 2014 35
  36. 36. Thank you graham@grahamoakes.co.uk @GrahamDOakes Supporting Reviews & Assurance APM, Feb 2014 36
  37. 37. Graham Oakes Ltd  Making sense of technology…  Many organisations are caught up in the complexity of technology and systems.  This complexity may be inherent to the technology itself. It may be created by the pace of technology change. Or it may arise from the surrounding process, people and governance structures.  We help untangle this complexity and define business strategies that both can be implemented and will be adopted by people throughout the organisation and its partner network. We then help assure delivery of implementation projects.  Clients…            Cisco Worldwide Education – Architecture and research for e-learning and educational systems Council of Europe – Systems for monitoring compliance with international treaties; e-learning systems Dover Harbour Board – Systems and architecture review Greenpeace – Project reviews, enterprise architecture, digital strategy MessageLabs – Architecture and assurance for partner management portal National Savings & Investments – Helped NS&I and BPO partner develop joint IS strategy The Open University – Enterprise architecture, CRM and product development strategies Oxfam – Content management, CRM, e-Commerce Thames Valley Police – Internet Consultancy Sony Computer Entertainment – Global process definition Amnesty International, Endemol, Intel, tsoosayLabs, Vodafone, … Supporting Reviews & Assurance APM, Feb 2014 37

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