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Anarchy is governance too - Oct 2013 - HartmanEVENT

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Slides from my presentation at HartmanEVENT, 10 Oct 2013

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Anarchy is governance too - Oct 2013 - HartmanEVENT

  1. 1. Anarchy is Governance Too Anarchy is governance too Oct 2013 1
  2. 2. What happens when… … we ask “Who decides how we organise our forums and collaboration systems?” Project Managers say… Business Exec IT Exec Product Owner Project Manager Policy Unit Team Individual Other 16% 40% 0% 12% 24% 4% 4% 0% Executives say… Business Exec 10% IT Exec 19% Product Owner 0% Project Manager 33% Policy Unit/PMO 14% Team 19% Individual 5% Other 0% Anarchy is governance too Oct 2013 3
  3. 3. Anarchy is governance too Oct 2013 4 Tom Hilton
  4. 4. Who chooses the development process? Complex. Belongs to team plus PM. “Belongs to me” Anarchy is governance too Oct 2013 5 Simple (“just do it”). Belongs to team plus exec
  5. 5. Who allocates resources? Project Manager “Belongs to me” Anarchy is governance too Oct 2013 Anyone but me. 6
  6. 6. Is this story ready for implementation? Me Me Me Anarchy is governance too Oct 2013 7
  7. 7. Anarchy is governance too Oct 2013 9 polarjez
  8. 8. Most problems don’t arise due to lack of design skills, poor tools, etc. They happen because different groups make conflicting decisions. Anarchy is governance too This is the realm of governance. Oct 2013 11 Sarah G…
  9. 9. well-defined governance helps you work more effectively Anarchy is governance too Oct 2013 12
  10. 10. Anarchy is governance too Oct 2013 16 WordRidden
  11. 11. Institute on Governance (www.iog.ca) They follow an acceptable process (“due process”) We know which decisions matter Governance is the process whereby societies or organisations make important decisions, determine whom they involve and how they render account. They track outcomes & act to improve them The right people are involved in these decisions Anarchy is governance too Oct 2013 17
  12. 12. Right Decision Understand context – how decisions affect objectives Prioritise – focus on decisions that matter Anarchy is governance too Oct 2013 18 bertiemabootoo
  13. 13. Right People Don’t waste time - Deciding who to consult - Finding the right people - Politicking, disputing boundaries & authority levels, etc - Of people who can’t help Don’t get derailed from unexpected quarters People buy in to the outcomes Consider all relevant perspectives Bring appropriate expertise to bear Anarchy is governance too Oct 2013 19 The US Army
  14. 14. Right Process People buy in to outcomes; avoid politicking Don’t get panicked in emergencies Don’t waste time define bespoke processes Know how to do it Know what to do Anarchy is governance too Oct 2013 20 Elsie Esq.
  15. 15. Accountability Don’t make the same mistakes over and over Feed back to improve the decision making process Prepared to steer back on course / fix poor decisions Know how to recognise if off course Know how we’ll track outcomes Anarchy is governance too Oct 2013 21 leateds
  16. 16. good well-defined governance helps you work more effectively Anarchy is governance too Oct 2013 22
  17. 17. Stakeholder maps Process models & scenarios RACI models Policies & Standards Governance Models Anarchy is governance too Oct 2013 23 Paul Schultz
  18. 18. Simple model: the key questions are:  Who defines policies and standards?  Who approves policies and standards?  Who enforces policies and standards?  Who implements policies and standards? Anarchy is governance too Oct 2013 34
  19. 19. Typical Defining/Implementing Structures Devolved Implementation IM Centre of Excellence IM Council Anarchy IM CoE with Audit Central Processing Unit Central IM Unit Central Anarchy is governance too Oct 2013 Definition 36 Devolved
  20. 20. Typical Approval Structures Devolved Implementation Executive IM Centre of (inside or Excellence outside unit) Devolved IM Council Executive (inside or outside unit) Devolved Anarchy Executive (e.g. IM Council) Executive IM CoE (inside or with Audit outside unit) Executive Central IMor (inside Unit outside unit) Central Anarchy is governance too Oct 2013 Central Devolved Processing Unit Definition 37 Devolved
  21. 21. Enforcement Mechanisms  Self – we trust people to follow policy  Community – community drives behaviour  Gate reviews – we check decisions before action  Post hoc review – we adjust decisions later  Audit Anarchy is governance too Oct 2013 – independent team check compliance 38
  22. 22. In each case, we trade off…  Speed of decision making (favours local)  Situational awareness (favours local / social)  Amount of buy-in (favours social)  Organisational consistency (favours central)  Efficiency of resource use Anarchy is governance too Oct 2013 39 (favours central)
  23. 23. good well-defined governance helps you work more effectively Anarchy is governance too Oct 2013 40
  24. 24. Anarchy is governance too Oct 2013 41
  25. 25. We’d need to do an experiment or pilot/prototype Cynefin We’d assemble a team of experts If we need to think about this, we’re in Anarchy is governance too Oct 2013 the wrong place I can just decide and do it Dave Snowden 42
  26. 26. What happens when… … we ask “Who decides how we organise our forums and collaboration systems?” Project Managers say… Business Exec IT Exec Product Owner Project Manager Policy Unit Team Individual Other 16% 40% 0% 12% 24% 4% 4% 0% Executives say… Programme Dir 10% IT Exec 19% Product Owner 0% Project Manager 33% Policy Unit/PMO 14% Team 19% Individual 5% Anarchy is governance too Other 0% Oct 2013 Project Managers say… Business Exec 10% IT Exec 19% Product Owner 0% Project Manager 33% Policy Unit/PMO 14% Team 19% Individual 5% Other 0% Executives say… Business Exec 10% IT Exec 19% Product Owner 0% Project Manager 33% Policy Unit/PMO 14% Team 19% Individual 5% 43 Other 0%
  27. 27. Final thoughts governance He who forgets history is condemned to repeat it.  Good governance lets you focus energy on decisions, not process  If you don’t define governance up front, you revisit it for every decision  Policy, standards, guidelines support decisions – they’re not primary  All forms of governance (even anarchy & bureaucracy) have a place  But if you don’t actively address it, it decays to inappropriate forms The price of liberty is eternal vigilance. good decision making Anarchy is governance too Oct 2013 44
  28. 28. Thank you graham@grahamoakes.co.uk @GrahamDOakes Anarchy is governance too Oct 2013 45
  29. 29. Graham Oakes Ltd  Making sense of technology…  Many organisations are caught up in the complexity of technology and systems.  This complexity may be inherent to the technology itself. It may be created by the pace of technology change. Or it may arise from the surrounding process, people and governance structures.  We help untangle this complexity and define business strategies that both can be implemented and will be adopted by people throughout the organisation and its partner network. We then help assure delivery of implementation projects.  Clients…            Cisco Worldwide Education – Architecture and research for e-learning and educational systems Council of Europe – Systems for monitoring compliance with international treaties; e-learning systems Dover Harbour Board – Systems and architecture review Intel – Product Lifecycle & team organisation for mobile device development MessageLabs – Architecture and assurance for partner management portal National Savings & Investments – Helped NS&I and BPO partner develop joint IS strategy The Open University – Enterprise architecture, CRM and product development strategies Oxfam – Content management, CRM, e-Commerce, Cloud strategy and procurement Thames Valley Police – Internet Consultancy Sony Computer Entertainment – Global process definition Amnesty International, Endemol, Skype, tsoosayLabs, Vodafone, … Anarchy is governance too Oct 2013 46

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