Sollertis Business Overview

1. SOLLERTIS
“Your goal is our objective”

2. 2
1 2 3
Our Pedigree Our Objective Our Portfolio
ITSM is in our DNA 2015 and Beyond Software Solutions
SOLLERTIS
“Your goal is our objecHve”

3. OUR PEDIGREE
ITSM is in our DNA
!

4. 4
OUR PEDIGREE
ITSM is in our DNA
!
" #
$%
Where We
Come From
SERVICE MANAGEMENT
INDUSTRY SINCE 1993
Bendata, Frontrange, ICCM, CRMworks,
Cherwell Software
FORMER VP CHERWELL
98% Customer Retention
97% Customer Satisfaction
CO-FOUNDER/OWNER OF ICCM
Microsoft, Tesco, BBC Worldwide,
Europe Court of Human Rights, British
Transport Police, Surrey Police, EE, Bytes,
Admiral..120+ others
ITSM SOFTWARE EXPERTS
Over 100 ITSM implementations (60
Cherwell Service Management).
Relationships with over 500 ITSM
implementations worldwide.

5. 5
OUR PEDIGREE
ITSM is in our DNA
!
"
#
$
%
SDI COMMITTEE MEMBER
Certification Standards Update Core Committee
1 of 6 invited members - only Vendor Member
Oct 2015
CHERWELL EXPERTISE
Since August 2013 we have delivered;
over 40 projects
over 800 days of services
INDUSTRY SPEAKER &
THOUGHT LEADERSHIP
SITS 2016, ITSMF, BCS, SDI
ITSM INNOVATION
BRM, Business Experience, SMART
ITSM, SMART ITSM+
Where We
Are Now

6. OUR OBJECTIVES
2015 and Beyond
&
◎

7. (
BRM
7
OUR OBJECTIVES
2015 and Beyond
◎
)
SMART BUSINESS
EXECUTE VISION LEAD MARKET

8. (
BRM
8
SMART BUSINESS
Execute our Vision
)
# *+
SMART
SOCIETY
SMART
SERVICE
SMART
BUSINESS
SMART
APPS
,

9. (
BRM
9
SMART BUSINESS >
Execute our Vision
)
BRM
Enabling
Business
Partnering
)
Surface and deliver the right information
to the right people at the right time to
drive the right decisions and outcomes.
De-silo the organisation!
INTEGRATION
Drive excellence in Business Partner Experience
through deployment, management and
measurement of best practice customer
experience tools and techniques
BUSINESS EXPERIENCE
Enable organisations to embed a culture
and execution of continual improvement
through the delivery of simple to use tools.
CONTINUAL IMPROVEMENT
Exploit the power of platform runbook automation,
advanced workflow, orchestration and the principals
of Lean and ‘left shifting’
PROCESS AUTOMATION
Built on a foundation of best of breed
Service Management and Business
Automation software platform
SERVICE MANAGEMENT
SMART SERVICE
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./
0

10. 10
BRM
Product(
The listening, surfacing,
capturing and
extrapolation of ideas,
feedback and initiatives to
and from any channel at
any time
EXPLORING
Enable awareness and
escalation of business critical
service provider issues with
mandatory improvement
planning. Be accountable to
our business and show how we
will improve to enable our
business outcomes
SERVICING
How is the organisation
structured, what are the goals
and objectives of our business,
how do we measure our
business, what outcomes and
initiatives should we focus on?
How do the capabilities of the
service provider support
business outcomes and
initiatives?
DEMAND SHAPING
Demonstrate Business
Value from Business Value
Dashboards, Business
Outcome linked Demand
Shaping, and Investment
Balancing
VALUE HARVESTING
BRM
Enabling
Business Partnering
Copyright Sollertis Limited 2015
BUSINESS RELATIONSHIP MANAGEMENT
POWERED BY CHERWELL SERVICE MANAGEMENT
BY SOLLERTIS LIMITED