GL BAL Imaging Systems, Inc.
A Xerox Company
Global Imaging Systems, Inc. A Xerox Company
The Partner for Regional Companies with a
The Challenge National and Regional Companies Face…
Major regional and national companies face a dilemma when it comes to choosing a document
Do we go with a national manufacturer program too big to care about our needs or do we settle for a
local dealer that is too small?
Option 1: Use a Fortune 1000 Vendor
One option is the large national companies and OEM’s that focus on the Fortune 1000. These
companies lack the agility and accountability you demand. While they may bring you the full
portfolio of office and production systems, programs customized for mega-corporations often lack the
flexibility you require. Decision-making authority resides at the OEM’s national headquarters, creating
potential frustrations in resolving billing or service issues.
Option 2: Use a Local Dealership
Then, you have they myriad of small, local dealerships. While these small businesses are great at
providing service to other local companies, they are not set up to deliver regional or national service.
Sure, they can cobble together national account pricing and programs through their equipment
manufacturers. However, the same challenges of agility and accountability remain. You end up with
a local small business trying to work with other independent small businesses in other states who may
not care about your company.
Option 3: A Partner Optimized for You
What if there was a partner that combined local accountability and decision making? What if this
partner owned a united national network of responsive service providers? What if this company was
backed by the industry’s leading technology innovator?
There is a partner ready to serve your unique needs:
Global Imaging Systems, Inc.
A Xerox Company
Together, the Global Companies, along with Xerox 17
Billion dollar support, form the Global Imaging
National Account Program.
Your Local Global Companies:
Amcom Office Systems
Arizona Office Technology
California Central Valley
Capitol Office Solutions
Carolina Office Systems
Carr Business Systems
Chicago Office Technology
Eastern Copy Products
Electronic Systems, Inc.
Inland Business Systems
Lewan and Associates
Michigan Office Solutions
MWB Business Systems
The Northwest Group
Saxon Business Systems
Southern Business Communications
Stewart Business Systems
Our decentralized philosophy allows us to do what’s
best for our customers and do it quickly.
We call this “Global Time…”
Who we are today
Global Imaging Systems, Inc. is designed to serve national and
regional companies that demand local accountability from their
vendor. When you choose Global as your document technology
partner, you get the package you need to succeed.
Xerox acquired Global Imaging in 2007 and
it operates as a wholly owned subsidiary
within Xerox’s North America operations.
“We bought Global because it’s a great
company. Global Imaging has great people,
it has a great entrepreneurial model and they
deliver great results. When you put that
together with Xerox, it’s a great fit”
“The secret to the success of the Xerox Global
partnership is maintaining what they do well.
Keeping them local, empowered, and
autonomous. Making sure we keep their
great management teams in place, added to
that Xerox technology, national support and
offerings, and the combination is
Welcome to Global Imaging Systems
Anne M. Mulcahy
CEO, Xerox Corporation
With sales of $17 billion, Xerox is the world’s largest technology and services
company specializing in document management. From desktop printers and
multifunction office systems to high-speed color presses, outsourcing and digital imaging,
we provide the industry’s broadest portfolio of document systems and services for
businesses of any size.
Our reach is global Schools, small
businesses, government agencies, 2007 revenue: $17.2 billion
commercial printers, Fortune 1000
2007 net income: $1.1 billion
companies and document-driven industries
such as healthcare, legal and financial
Employees: 57,400 worldwide
services – we span all types and sizes of
organizations. Geographic scope: 160 countries
• We have more than 7,500 sales
History: Founded in 1906 as The Haloid
Company; named Haloid Xerox in 1958
and Xerox Corporation in 1961
• 13,400 Managed service employees at
2007 ranking: #145 on the Fortune 500
• 13,000 technical-service employees.
• Through Global Imaging Systems, a wholly NYSE symbol: XRX
owned subsidiary of Xerox, our products and
services are sold and supported through
regional office technology Companies in the Chairman and CEO: Anne M. Mulcahy
Headquarters: 45 Glover Avenue,
• We are allied with IT and business partners Norwalk, CT 06856-4505
that integrate our systems and services into
their customer solutions.
We understand the needs of national businesses because we are one. With locations
across the country, we face the same challenges you do. That gives us unique insights
into the specific needs of mid-market national and regional businesses.
As a result, we have developed flexible programs that can be customized to fit your
You can be assured that the recommendations you receive from your Global Imaging
Company are based on years of experience. We are dedicated to improving our clients'
businesses. We are dedicated helping Transform the Way You Work. There are three
main ways that we help:
Productivity-Enhancing Value-Added Document
Systems Cost-Reducing Services Solutions
Get control of your printing Streamline your business
Enhance your office
costs. Our Printegration processes. Paper and digital
productivity. Our portfolio of
Managed Print Services documents drive business
printers and multifunction
program helps you get control processes. Our solutions
systems make your office staff
of your printing costs. First, we transform the way you work by
more effective. Sensible
help you identify the costs. streamlining the flow of
multifunction systems combine
Then, we make information through your
printing, copying, faxing and
recommendations to improve business. To accomplish this, we
scanning features in one device.
your printing environment. integrate best-in-class
Our newest systems even print
Finally, we offer ongoing service document software with
in color at the cost of black and
and management for your multifunctional office systems.
white, helping improve your
fleet. The bottom line: you save The net results are positive:
money and reduce the IT hassle increased profit, improved
All of this is backed with
of managing printers. competitive advantage and
excellent customer service.
Transform Your Business Process
The world changes quickly.
The way we work today is different than even 10 years ago.
Email, networking, and the Internet have ushered in a wave of new realities and possibilities. You
“Modern technology and electronic communication continually produce waves of new realities and
possibilities.” Today’s competitive business environment invites all of us to consider better ways to
work. New technologies offer the possibility of improvement—but only if they are correctly applied.
The power of technology is revealed when it is applied to solve business problems. At Global we
provide solutions that can Transform the Way You Work. Our team of professionals is dedicated to
understanding your business and applying technology to improve your business.
Today’s fast-paced business environment requires streamlined communication.
Companies that communicate efficiently gain the competitive advantage of agility. Efficient
communication also enables companies to operate more efficiently and deliver better customer
Global transforms your
communication with systems that
integrate common communication
We bring all of these
communication systems together
to help our clients communicate
more efficiently and effectively.
Transform Your Marketing
Growing your business demands a compelling
The ability to execute targeted marketing campaigns quickly is a powerful
Xerox color document solutions enable marketing departments to create
and distribute highly-effective campaigns quickly and cost-effectively.
The most powerful marketing messages are customized to the end user. Our Variable Data Printing
solutions allow you to create personalized marketing pieces fast.
If you have new products and services that you want to sell to your current customers, one of the best
places to promote them is on your invoice. We can help you turn your transactional documents into
promotional documents with innovative new Electronic Forms technologies.
High Speed Color
Creating full-color marketing materials is made
easy with new high-speed color solutions. See
your vision produced in print quickly with easy-
to-use color systems that print at speeds
previously only available in black & white.
Transform Your Business Continuity
Unwelcome surprises are a reality in today’s
Natural disasters, vandalism, and other malicious acts can severely disrupt
Could your company survive a fire, flood, or severe earthquake? Business
continuity and disaster recovery plans form a defense against events that
can destroy an organization.
An Electronic Archive
Most businesses take proper
measures to back up their
computer information. However,
much of today’s critical business
information is still on paper. We
can help you create an electronic
archive of your paper-based
business information with an
Electronic Document Management
Remote Access to Information
Providing secure online access to information allows employees to function from an off-site or home
office if a disaster keeps them from coming to work. Our Electronic Document Management Systems
can enable secure remote access.
Managed Print Services
Do you really know what you are spending on
If you had an expense that comprised 2% of your
annual revenue and was growing faster than your
top line revenue growth, you’d want to know about
it, wouldn’t you? And if you could find a practical
way to manage this expense and maybe even save
money, it would be a top priority.
Global’s Printegration™ process is a financial and technical analysis designed to help executive level
management understand the issues their companies face in Document Management and Processing.
We evaluate your method of managing printing, copying, faxing, scanning, and document storage to
determine the true cost of these systems. Global’s team of document management experts
collaborates with departments to analyze your current method of document production from
financial and operational perspectives.
The executive summary produced by the
PrinteGration™ process will help your organization
evaluate the financial and operational impacts of
your current methods of document processing—
what technology you have, what you are doing
with it, and what it is costing.
Once the PrinteGration™ process is complete, your
Global Company will make recommendations to
optimize your infrastructure with an eye to
enhancing productivity and reducing costs.
Many of our clients elect to have us manage their
printing infrastructure. Our usage-based programs
can provide everything you need to manage your
printer network including supplies, preventative
maintenance, service, and help desk support. All of
this is available for one low cost per page.
National Service Expertise
Over sixty-five percent of Global Imaging’s nationwide staff is devoted exclusively to delivering
customer service. We recognize the importance of support after implementation. Our team of experts
in document management will work with your company to continually evaluate, train and implement
the solutions recommended in the initial PrinteGration™ Workflow Analysis.
Global Imaging’s Xerox factory-certified trainers will be available to train and assist your employees
in the use of new equipment and document management tools. Any questions or service needs will be
addressed promptly and comprehensively. We encourage our customers to come to us as often as
they need assistance.
Global’s highly trained team of Customer Service Representatives provides a total solution — insuring
that equipment is operating at peak performance levels. Total Solutions Service means:
• Responding within four hours average
for down systems
• Determine problem
• Offer assistance over the phone to
get you operating
• Give an estimated arrival time
• Fix the problem correctly the first
• Check for additional problems
Our team of Customer Services Representatives is backed by:
• Xerox dedicated support, 17 billion dollars strong.
• The tools and parts to get the job done right the first time.
• The latest communications equipment.
• Xerox-Certified in house technicians at each location.
A Xerox Company
Professional Services and Project Management: The Global-Xerox Professional Services team
consists of technical personnel dedicated to software, networking, technical training and support.
Xerox DocuShare CPX 6.0
Integrating Content, People,
Xerox DocuShare CPX is a
application that brings new
efficiencies and business value
to organizations of all sizes.
DocuShare CPX delivers an
expanded set of advanced
capabilities that allows users to
build best practices into
automated business processes.
Companies experience much
greater efficiencies and gain
ROI within the first months of
From small devices to production
systems, Global has it all.
We flawlessly meet your document production
needs without breaking your budget
Global Imaging Client:
Headquartered in In 2007 the Ticketmaster IT Group, from its
Southern California headquarter location, was
West Hollywood, California.
faced with the growing challenge of managing a
Traded on the NASDAQ stock document technology infrastructure across 40
exchange (NASDAQ: TKTM). locations in the US from LA to San Francisco to
New York to Miami and all points in between.
Vertical Market: The group was faced with the task of finding
better ways to optimize their business processes
Entertainment and Ticketing and reduce their carbon footprint by using fewer
devices and at the same time reducing costs.
As the world's leading live entertainment ticketing The company was currently contracted with
and marketing company, Ticketmaster connects multiple vendors and equipment technology from
the world to live entertainment. Ticketmaster 8 manufacturers all using different print drivers
operates in 20 global markets, providing ticket and software. Over 30 contracts were in place for
sales, ticket resale services, marketing and document output devices alone.
distribution through www.ticketmaster.com, one of
the largest e-commerce sites on the Internet; The following goals were outlined as priorities of
approximately 6,700 retail outlets; and 21 the project:
worldwide call centers.
• Right-Sizing the Print Environment
Established in 1976, Ticketmaster serves more than
• Facilitate Document Compliance and
10,000 clients worldwide across multiple event
categories, providing exclusive ticketing services for Security
leading arenas, stadiums, professional sports
• National support with Local Accountability
franchises and leagues, college sports teams,
performing arts venues, museums, and theaters. • Change Management
In 2007, the company sold more than 141 million
tickets valued at over $8.3 billion on behalf of its
• Innovative Technology
• Global Capabilities
The Solution: 20% Cost Reduction
• Project managed by the regional Global
One of the vendors at its Southern California Company in Southern California with National
corporate location was MWB Business Systems, Global-Xerox support and implementation.
a Global Imaging Systems company with six
locations across the state. MWB was brought in
• Print Tracker software was installed at the
along with several vendors to present potential
Corporate Office resulting in real time tracking
solutions to the Ticketmaster project.
and usage reporting for all networked print
devices throughout the enterprise.
The local Global Company began the process of
• New Xerox Color multi-function systems where
a complete document output assessment
implemented across 40 US locations over a 3
utilizing Global Imaging’s proprietary
PrinteGration™ Process, a proven system to
quickly analyze your current environment,
• Redundant or outdated desktop print devices
evaluate your needs, present an executive
were eliminated or replaced with workgroup
summary, recommend solutions and manage
sustainably green Xerox Phaser Solid Ink
As a wholly owned Xerox Company, Global was
able to present a National and Worldwide Remaining fleet of HP B/W desktop laser
presence and support package. This proved to printers were added to the program to provide
be a perfect mix of local support and all toner, parts and service on a low cost per
accountability along with national strength and page program.
Xerox world class technology and services.
• 30 contracts were terminated and now
After months of analysis and interviewing many managed on one detailed invoice per month
leading document technology and support from the Global Imaging Company.
companies, the contract was awarded to the
local Global Company through its Xerox Global • Invoices customized by Cost Center locations
Imaging National account program. for easy billing accountability.
• One number to call throughout the Untied
States for service and supplies.
• Negotiated customized contract with terms to
allow over 66 affiliates to piggy back the
Global Imaging Systems, Inc. and the Global Companies are wholly owned subsidiaries of Xerox Corporation. XEROX®,
DocuColor®, and The New Business of Printing® are registered trademarks or trademarks of or licensed to XEROX
CORPORATION. DocuColor® is used under license. PrinteGration® is a registered trademark of MWB Business Systems.
All rights reserved. 1/08
Global Imaging Systems, Inc. Xerox Corporation
Corporate Headquarters 45 Glover Avenue
P. O. Box 273478 P.O. Box 4505
Tampa, FL 33688-3478 Norwalk, CT 06856-4505
United States United States
Ph: 813-960-5508 203-968-3000
A Xerox Company