GL          BAL Imaging Systems, Inc.
 A Xerox Company



National Capabilities
Welcome to
Global Imaging Systems, Inc.                                                          A Xerox Company




The P...
Together, the Global Companies, along with Xerox 17
Billion dollar support, form the Global Imaging
National Account Progr...
Who we are today
Global Imaging Systems, Inc. is designed to serve national and
regional companies that demand local accou...
With sales of $17 billion, Xerox is the world’s largest technology and services
company specializing in document managemen...
Global Companies…

National Understanding
We understand the needs of national businesses because we are one. With location...
Transform Your Business Process

The world changes quickly.

The way we work today is different than even 10 years ago.
Em...
Transform Your Marketing

Growing your business demands a compelling
marketing presence.
The ability to execute targeted m...
Transform Your Business Continuity

      Unwelcome surprises are a reality in today’s
                                  b...
Managed Print Services

Do you really know what you are spending on
printing?
                                         If ...
National Service Expertise

Responsive Service
Over sixty-five percent of Global Imaging’s nationwide staff is devoted exc...
Innovative Technology

Xerox DocuShare CPX 6.0
Integrating Content, People,
and Processes
Xerox DocuShare CPX is a
proven,...
National Support

From small devices to production
systems, Global has it all.
We flawlessly meet your document production...
National Client

Global Imaging Client:

                                                         Client Challenges:
Headq...
Case Study


                                                           Measurable Results:
The Solution:                 ...
Global Imaging Systems, Inc. and the Global Companies are wholly owned subsidiaries of Xerox Corporation. XEROX®,
DocuColo...
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Global Companies National Capabilities

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Find out how Capitol, Xerox and Global Imaging are working together to handle all your document needs all over the U.S.

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Global Companies National Capabilities

  1. 1. GL BAL Imaging Systems, Inc. A Xerox Company National Capabilities
  2. 2. Welcome to Global Imaging Systems, Inc. A Xerox Company The Partner for Regional Companies with a National presence. The Challenge National and Regional Companies Face… Major regional and national companies face a dilemma when it comes to choosing a document technology partner: Do we go with a national manufacturer program too big to care about our needs or do we settle for a local dealer that is too small? Option 1: Use a Fortune 1000 Vendor One option is the large national companies and OEM’s that focus on the Fortune 1000. These companies lack the agility and accountability you demand. While they may bring you the full portfolio of office and production systems, programs customized for mega-corporations often lack the flexibility you require. Decision-making authority resides at the OEM’s national headquarters, creating potential frustrations in resolving billing or service issues. Option 2: Use a Local Dealership Then, you have they myriad of small, local dealerships. While these small businesses are great at providing service to other local companies, they are not set up to deliver regional or national service. Sure, they can cobble together national account pricing and programs through their equipment manufacturers. However, the same challenges of agility and accountability remain. You end up with a local small business trying to work with other independent small businesses in other states who may not care about your company. Option 3: A Partner Optimized for You What if there was a partner that combined local accountability and decision making? What if this partner owned a united national network of responsive service providers? What if this company was backed by the industry’s leading technology innovator? There is a partner ready to serve your unique needs: Global Imaging Systems, Inc. A Xerox Company
  3. 3. Together, the Global Companies, along with Xerox 17 Billion dollar support, form the Global Imaging National Account Program. Your Local Global Companies: Amcom Office Systems Arizona Office Technology Berney Group California Central Valley Capitol Office Solutions Carolina Office Systems Carr Business Systems Chicago Office Technology Connecticut Group Conway Group CopyCo Dahill Group Denitech Group Eastern Copy Products Electronic Systems, Inc. ImageQuest ImageTech Inland Business Systems Lewan and Associates Michigan Office Solutions MWB Business Systems The Northwest Group Saxon Business Systems Southern Business Communications Stewart Business Systems Our decentralized philosophy allows us to do what’s best for our customers and do it quickly. We call this “Global Time…”
  4. 4. Who we are today Global Imaging Systems, Inc. is designed to serve national and regional companies that demand local accountability from their vendor. When you choose Global as your document technology partner, you get the package you need to succeed. Xerox acquired Global Imaging in 2007 and it operates as a wholly owned subsidiary within Xerox’s North America operations. www.gisx.com “We bought Global because it’s a great company. Global Imaging has great people, it has a great entrepreneurial model and they deliver great results. When you put that together with Xerox, it’s a great fit” “The secret to the success of the Xerox Global partnership is maintaining what they do well. Keeping them local, empowered, and autonomous. Making sure we keep their great management teams in place, added to that Xerox technology, national support and offerings, and the combination is unbeatable.” Welcome to Global Imaging Systems Anne M. Mulcahy CEO, Xerox Corporation
  5. 5. With sales of $17 billion, Xerox is the world’s largest technology and services company specializing in document management. From desktop printers and multifunction office systems to high-speed color presses, outsourcing and digital imaging, we provide the industry’s broadest portfolio of document systems and services for businesses of any size. Our reach is global Schools, small businesses, government agencies, 2007 revenue: $17.2 billion commercial printers, Fortune 1000 2007 net income: $1.1 billion companies and document-driven industries such as healthcare, legal and financial Employees: 57,400 worldwide services – we span all types and sizes of organizations. Geographic scope: 160 countries • We have more than 7,500 sales History: Founded in 1906 as The Haloid professionals. Company; named Haloid Xerox in 1958 and Xerox Corporation in 1961 • 13,400 Managed service employees at customer sites 2007 ranking: #145 on the Fortune 500 • 13,000 technical-service employees. • Through Global Imaging Systems, a wholly NYSE symbol: XRX owned subsidiary of Xerox, our products and services are sold and supported through regional office technology Companies in the Chairman and CEO: Anne M. Mulcahy U.S. Headquarters: 45 Glover Avenue, • We are allied with IT and business partners Norwalk, CT 06856-4505 that integrate our systems and services into their customer solutions.
  6. 6. Global Companies… National Understanding We understand the needs of national businesses because we are one. With locations across the country, we face the same challenges you do. That gives us unique insights into the specific needs of mid-market national and regional businesses. As a result, we have developed flexible programs that can be customized to fit your needs. Experienced Professionals You can be assured that the recommendations you receive from your Global Imaging Company are based on years of experience. We are dedicated to improving our clients' businesses. We are dedicated helping Transform the Way You Work. There are three main ways that we help: Productivity-Enhancing Value-Added Document Systems Cost-Reducing Services Solutions Get control of your printing Streamline your business Enhance your office costs. Our Printegration processes. Paper and digital productivity. Our portfolio of Managed Print Services documents drive business printers and multifunction program helps you get control processes. Our solutions systems make your office staff of your printing costs. First, we transform the way you work by more effective. Sensible help you identify the costs. streamlining the flow of multifunction systems combine Then, we make information through your printing, copying, faxing and recommendations to improve business. To accomplish this, we scanning features in one device. your printing environment. integrate best-in-class Our newest systems even print Finally, we offer ongoing service document software with in color at the cost of black and and management for your multifunctional office systems. white, helping improve your fleet. The bottom line: you save The net results are positive: communication effectiveness. money and reduce the IT hassle increased profit, improved All of this is backed with of managing printers. competitive advantage and excellent customer service. enhanced workflow.
  7. 7. Transform Your Business Process The world changes quickly. The way we work today is different than even 10 years ago. Email, networking, and the Internet have ushered in a wave of new realities and possibilities. You could say: “Modern technology and electronic communication continually produce waves of new realities and possibilities.” Today’s competitive business environment invites all of us to consider better ways to work. New technologies offer the possibility of improvement—but only if they are correctly applied. The power of technology is revealed when it is applied to solve business problems. At Global we provide solutions that can Transform the Way You Work. Our team of professionals is dedicated to understanding your business and applying technology to improve your business. Today’s fast-paced business environment requires streamlined communication. Companies that communicate efficiently gain the competitive advantage of agility. Efficient communication also enables companies to operate more efficiently and deliver better customer service. Global transforms your communication with systems that integrate common communication technologies: • Email • Fax • Print • Web We bring all of these communication systems together to help our clients communicate more efficiently and effectively.
  8. 8. Transform Your Marketing Growing your business demands a compelling marketing presence. The ability to execute targeted marketing campaigns quickly is a powerful business asset. Xerox color document solutions enable marketing departments to create and distribute highly-effective campaigns quickly and cost-effectively. 1:1 Marketing The most powerful marketing messages are customized to the end user. Our Variable Data Printing solutions allow you to create personalized marketing pieces fast. TransPromo Documents If you have new products and services that you want to sell to your current customers, one of the best places to promote them is on your invoice. We can help you turn your transactional documents into promotional documents with innovative new Electronic Forms technologies. High Speed Color Creating full-color marketing materials is made easy with new high-speed color solutions. See your vision produced in print quickly with easy- to-use color systems that print at speeds previously only available in black & white.
  9. 9. Transform Your Business Continuity Unwelcome surprises are a reality in today’s business world. Natural disasters, vandalism, and other malicious acts can severely disrupt business operations. Could your company survive a fire, flood, or severe earthquake? Business continuity and disaster recovery plans form a defense against events that can destroy an organization. An Electronic Archive Most businesses take proper measures to back up their computer information. However, much of today’s critical business information is still on paper. We can help you create an electronic archive of your paper-based business information with an Electronic Document Management System. Remote Access to Information Providing secure online access to information allows employees to function from an off-site or home office if a disaster keeps them from coming to work. Our Electronic Document Management Systems can enable secure remote access.
  10. 10. Managed Print Services Do you really know what you are spending on printing? If you had an expense that comprised 2% of your annual revenue and was growing faster than your top line revenue growth, you’d want to know about it, wouldn’t you? And if you could find a practical way to manage this expense and maybe even save money, it would be a top priority. Analyze Global’s Printegration™ process is a financial and technical analysis designed to help executive level management understand the issues their companies face in Document Management and Processing. Evaluate We evaluate your method of managing printing, copying, faxing, scanning, and document storage to determine the true cost of these systems. Global’s team of document management experts collaborates with departments to analyze your current method of document production from financial and operational perspectives. Present The executive summary produced by the PrinteGration™ process will help your organization evaluate the financial and operational impacts of your current methods of document processing— what technology you have, what you are doing with it, and what it is costing. Recommend Once the PrinteGration™ process is complete, your Global Company will make recommendations to optimize your infrastructure with an eye to enhancing productivity and reducing costs. Manage Many of our clients elect to have us manage their printing infrastructure. Our usage-based programs can provide everything you need to manage your printer network including supplies, preventative maintenance, service, and help desk support. All of this is available for one low cost per page.
  11. 11. National Service Expertise Responsive Service Over sixty-five percent of Global Imaging’s nationwide staff is devoted exclusively to delivering customer service. We recognize the importance of support after implementation. Our team of experts in document management will work with your company to continually evaluate, train and implement the solutions recommended in the initial PrinteGration™ Workflow Analysis. Global Imaging’s Xerox factory-certified trainers will be available to train and assist your employees in the use of new equipment and document management tools. Any questions or service needs will be addressed promptly and comprehensively. We encourage our customers to come to us as often as they need assistance. Global’s highly trained team of Customer Service Representatives provides a total solution — insuring that equipment is operating at peak performance levels. Total Solutions Service means: • Responding within four hours average for down systems • Determine problem • Offer assistance over the phone to get you operating • Give an estimated arrival time • Fix the problem correctly the first time • Check for additional problems Our team of Customer Services Representatives is backed by: • Xerox dedicated support, 17 billion dollars strong. • The tools and parts to get the job done right the first time. • The latest communications equipment. • Xerox-Certified in house technicians at each location. A Xerox Company Professional Services and Project Management: The Global-Xerox Professional Services team consists of technical personnel dedicated to software, networking, technical training and support.
  12. 12. Innovative Technology Xerox DocuShare CPX 6.0 Integrating Content, People, and Processes Xerox DocuShare CPX is a proven, award-winning application that brings new efficiencies and business value to organizations of all sizes. DocuShare CPX delivers an expanded set of advanced capabilities that allows users to build best practices into automated business processes. Companies experience much greater efficiencies and gain ROI within the first months of use.
  13. 13. National Support From small devices to production systems, Global has it all. We flawlessly meet your document production needs without breaking your budget
  14. 14. National Client Global Imaging Client: Client Challenges: Headquartered in In 2007 the Ticketmaster IT Group, from its Southern California headquarter location, was West Hollywood, California. faced with the growing challenge of managing a Traded on the NASDAQ stock document technology infrastructure across 40 exchange (NASDAQ: TKTM). locations in the US from LA to San Francisco to New York to Miami and all points in between. Vertical Market: The group was faced with the task of finding better ways to optimize their business processes Entertainment and Ticketing and reduce their carbon footprint by using fewer devices and at the same time reducing costs. About Ticketmaster As the world's leading live entertainment ticketing The company was currently contracted with and marketing company, Ticketmaster connects multiple vendors and equipment technology from the world to live entertainment. Ticketmaster 8 manufacturers all using different print drivers operates in 20 global markets, providing ticket and software. Over 30 contracts were in place for sales, ticket resale services, marketing and document output devices alone. distribution through www.ticketmaster.com, one of the largest e-commerce sites on the Internet; The following goals were outlined as priorities of approximately 6,700 retail outlets; and 21 the project: worldwide call centers. • Right-Sizing the Print Environment Established in 1976, Ticketmaster serves more than • Facilitate Document Compliance and 10,000 clients worldwide across multiple event categories, providing exclusive ticketing services for Security leading arenas, stadiums, professional sports • National support with Local Accountability franchises and leagues, college sports teams, performing arts venues, museums, and theaters. • Change Management • Sustainability In 2007, the company sold more than 141 million tickets valued at over $8.3 billion on behalf of its • Innovative Technology clients. • Global Capabilities
  15. 15. Case Study Measurable Results: The Solution: 20% Cost Reduction • Project managed by the regional Global One of the vendors at its Southern California Company in Southern California with National corporate location was MWB Business Systems, Global-Xerox support and implementation. a Global Imaging Systems company with six locations across the state. MWB was brought in • Print Tracker software was installed at the along with several vendors to present potential Corporate Office resulting in real time tracking solutions to the Ticketmaster project. and usage reporting for all networked print devices throughout the enterprise. The local Global Company began the process of • New Xerox Color multi-function systems where a complete document output assessment implemented across 40 US locations over a 3 utilizing Global Imaging’s proprietary month period. PrinteGration™ Process, a proven system to quickly analyze your current environment, • Redundant or outdated desktop print devices evaluate your needs, present an executive were eliminated or replaced with workgroup summary, recommend solutions and manage sustainably green Xerox Phaser Solid Ink your infrastructure. technology. As a wholly owned Xerox Company, Global was • able to present a National and Worldwide Remaining fleet of HP B/W desktop laser presence and support package. This proved to printers were added to the program to provide be a perfect mix of local support and all toner, parts and service on a low cost per accountability along with national strength and page program. Xerox world class technology and services. • 30 contracts were terminated and now After months of analysis and interviewing many managed on one detailed invoice per month leading document technology and support from the Global Imaging Company. companies, the contract was awarded to the local Global Company through its Xerox Global • Invoices customized by Cost Center locations Imaging National account program. for easy billing accountability. • One number to call throughout the Untied States for service and supplies. • Negotiated customized contract with terms to allow over 66 affiliates to piggy back the project.
  16. 16. Global Imaging Systems, Inc. and the Global Companies are wholly owned subsidiaries of Xerox Corporation. XEROX®, DocuColor®, and The New Business of Printing® are registered trademarks or trademarks of or licensed to XEROX CORPORATION. DocuColor® is used under license. PrinteGration® is a registered trademark of MWB Business Systems. All rights reserved. 1/08 Global Imaging Systems, Inc. Xerox Corporation Corporate Headquarters 45 Glover Avenue P. O. Box 273478 P.O. Box 4505 Tampa, FL 33688-3478 Norwalk, CT 06856-4505 United States United States Ph: 813-960-5508 203-968-3000 www.gisx.com www.xerox.com A Xerox Company

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