Becoming a great leader: Inspiring and building trust

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Becoming a great leader: Inspiring and building trust

  1. 1. Becoming A Great Leader: Inspiring and Building Trust July 2013 Natalie Elghossain Andrew Marshall
  2. 2. Partnership for Public Service
  3. 3. Center for Government Leadership
  4. 4. •  Defining Trust •  Trust Frameworks •  Why Trust Matters •  Commitments to Action Agenda
  5. 5. Icebreaker •  Turn to your neighbor and tell them one thing about you that they do not already know.
  6. 6. Why Trust Matters •  Public Perception •  Sr. Leader Level •  Manager/Team Leader Level •  Supervisor/Peer Level “The people when rightly and fully trusted will return the trust.” –Abraham Lincoln
  7. 7. Defining Trust •  In one word, what does trust mean to you?
  8. 8. Defining Trust •  In one word, what does trust mean to you?
  9. 9. Trust Frameworks •  Patrick Lencioni, The Five Dysfunctions of a Team •  Vulnerability, familiarity, authenticity
  10. 10. Trust Frameworks •  Stephen M.R. Covey, The Speed of Trust •  Character + Competence = Credibility
  11. 11. Trust Frameworks •  Patrick Lencioni, The Five Dysfunctions of a Team •  Vulnerability, familiarity, authenticity •  Stephen M.R. Covey, The Speed of Trust •  Character + Competence = Credibility •  Ken Blanchard, Trust Works! •  Able, Believable, Connected, Dependable
  12. 12. Trust at Work in Government •  Department of Transportation •  Service to America Medals
  13. 13. Inspiring and Building Trust •  How can you inspire trust? •  Identify your core values and live them •  Keep goals and commitments •  Seek out stretch assignments •  How can you build trust within a team? •  Icebreakers •  Recognition •  Deliver results and celebrate success
  14. 14. Application •  Write down one commitment that will inspire others to trust you. •  Write down one commitment that will build trust with others.
  15. 15. ourpublicservice.org

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