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Turbulence Within the Cloud – Bobarakis

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Government Technology NY IT LF presentation - Turbulence Within the Cloud – by Steve Bobarakis

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Turbulence Within the Cloud – Bobarakis

  1. 1. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Life in the Cloud What should you expect? Steve Bobarakis Applications Account Manager New York State and Local Government
  2. 2. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 2 A Data-Driven Cloud for All Your Business Needs What Services Make up the Cloud? Infrastructure-as-a-Service Platform-as-a-Service Software-as-a-Service Data-as-a-Service
  3. 3. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 3 Faster Delivery • Typically multiple releases per year • Automatic upgrades, customers always current • Rapid uptake of identical release Better Product • Granular insight from usage and performance data • Immediate feedback to service provider • Demand-driven enhancements Feedback Innovation Why SaaS? Access Better Applications, Faster Than Ever Before
  4. 4. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 4 What Should You Look for in Cloud Applications? CLARITY SUPPORT Citation: Forbes: What Cloud Computing Customers Want: Clarity, Simplicity, Support SIMPLICITY
  5. 5. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Clarity 5 World Class Security Compliance and Policies SOC 1 / SOC 2 27001
  6. 6. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 6 Community Access to Development and Customer Sharing Clarity Community Events Forums Readiness
  7. 7. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Clarity Visibility to System Metrics and Usage
  8. 8. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Clarity Visibility to System Metrics and Usage
  9. 9. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Clarity Visibility to System Metrics and Usage
  10. 10. Copyright © 2016 Oracle and/or its affiliates. All rights reserved. Simplicity Modern, Intuitive User Experience
  11. 11. Copyright © 2016 Oracle and/or its affiliates. All rights reserved. Simplicity Modern, Intuitive User Experience
  12. 12. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Simplicity Self-Service Administration and Proactive Notifications
  13. 13. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Simplicity Self-Service Administration and Proactive Notifications
  14. 14. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Simplicity Self-Service Administration and Proactive Notifications
  15. 15. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Simplicity Self-Service Administration and Proactive Notifications
  16. 16. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Simplicity 16 Rapid Innovation through Customer Feedback and Social Engagement Vote Submit Ideas Collaborate 80% of the latest Release Enhancements came from Customer Connect
  17. 17. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Simplicity 17 User Experience Analytics Workflows Data Fields EXTEN D INTEGR ATE ANALYZ E Industry Standar d Platfor m Enrich and Differentiate PaaS Tailor User Experience Saa S APPLICATION DEVELOPMENT MOBILE CONTENT & PROCESS INTEGRATION DATA MANAGEMENT BUSINESS ANALYTICS Tailored Application through Personalization and Platform Extensions
  18. 18. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Support • Dedicated Support Staff –24x7x365 Support –Dedicated Security & Compliance –Domain Experts End-to-End • Self Service • Access to Online Portal • Complete Technology Stack Support Data Center Operations Expertise
  19. 19. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Support 19 Success of Your Implementation and Beyond SUCCESS • On-boarding • Solution Adoption • Strategy and Planning • Best Practices • Education and Awareness
  20. 20. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Oracle Confidential – Internal 20 Support Who does what? • Manage ongoing configurations & data • Prepare for and test updates and upgrades regularly against your business processes • Establish a knowledgeable internal support structure • Select a qualified System Integrator to carryout your implementation • Education/enablement of users and administrators • Maintain any integrations • Provide modern application that will be maintained on a consistent basis with a roadmap of new functionality • Maintain the application code & technology stack • Deliver an environment that is high- performance, scalable, and secure • Provide a rich knowledge base, application support, and a focus on customer success
  21. 21. Copyright © 2016 Oracle and/or its affiliates. All rights reserved. Support Living in The Cloud Checklist • Adopt and embrace the standard update cadence • Have a suitable method & process for managing and tracking SR’s • Know your Service Administrator(s) • Create a plan for testing – include integrations • Ensure you have adequately trained resources to support the service Oracle Confidential – Internal 21
  22. 22. Copyright © 2016 Oracle and/or its affiliates. All rights reserved. The path to Cloud can vary Business Function Example: Talent Management Single Process Example: Recruiting End to End Example: Human Capital Management Complete Transformation Example: ERP, CX, HCM 22
  23. 23. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 23 Focus on Core Competency, not IT “It isn’t really about the applications, it is ultimately about obtaining organizational insights” “It is great not having to worry about infrastructure” 0 50 100 150 200 250 300 350 400 450 6/6/2016 6/12/2016 6/17/2016 6/23/2016 6/28/2016 7/3/2016 7/8/2016 7/13/2016 7/18/2016 7/23/2016 7/28/2016 8/2/2016 8/7/2016 8/12/2016 8/17/2016 8/22/2016 8/27/2016 9/1/2016 9/6/2016 9/11/2016 9/16/2016 9/21/2016 9/26/2016 10/1/2016 10/6/2016 10/11/2016 10/16/2016 10/21/2016 10/26/2016 10/31/2016 11/6/2016 11/11/2016 11/16/2016 11/21/2016 11/26/2016 Distribution of Last Accessed Dates
  24. 24. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 24 Focus on Core Competency, not IT CLARITY SUPPORT Citation: Forbes: What Cloud Computing Customers Want: Clarity, Simplicity, Support SIMPLICITY
  25. 25. Copyright © 2016 Oracle and/or its affiliates. All rights reserved. Questions?

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