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Entrepreneurship Thinking – Organizational Development – Deesing

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CA Public CIO Academy 17 Presentation - Entrepreneurship Thinking – Organizational Development – Deesing

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Entrepreneurship Thinking – Organizational Development – Deesing

  1. 1. RiversideCa.govRiversideCa.gov Innovation and Technology Department Entrepreneurship Thinking – Organizational Development Presented by Lea Deesing, MPA, PMP California Public Sector CIO Academy
  2. 2. RiversideCa.gov INNOVATION DEFINED
  3. 3. RiversideCa.gov RIVERSIDE, CALIFORNIA “CITY OF ARTS AND INNOVATION”
  4. 4. RiversideCa.gov RIVERSIDE, CALIFORNIA • Inland Southern California • Population 322,000 • 83 Square Miles • Charter City • Council-Manager based • Full Service City • Matrix-style corporate culture • Internal Collaborative, Innovative Ecosystem • External Collaborative, Innovative Ecosystem
  5. 5. RiversideCa.gov The City’s INNOVATION and Technology Department is nationally recognized for our innovations: Ranked #5 Digital Cities Award for Cities over 250,000 (2013, 2014, 2015, 2016) Award of Excellence from the Municipal Information Systems Association of CA (2013, 2014, 2015, 2016) Finalist for Best Web Portal in the Nation from the Center for Digital Government (2015) Best Office of the CIO Award (2014) Top 5 Government Website (2014) Top 7 Best of the Web (2013, 2014, 2015) Harvard Innovation Award for Mobile Applications (2015)
  6. 6. RiversideCa.gov http://www.inc.com/maeghan-ouimet/real-cost-bad-bosses.html DISASTER AVOIDANCE MISSION
  7. 7. RiversideCa.gov COMMUNICATION: A MAJOR FACTOR FOR SUCCESS OR FAILURE http://editorial.designtaxi.com/editorial-images/news- workplace090415/header.jpg
  8. 8. RiversideCa.gov • All Hands Kick-Off Meeting to Set Expectations • Schedule One-on-One meetings with staff –Meet everyone—actively listen • SWOT Analysis FIRST MONTH ON THE JOB
  9. 9. RiversideCa.gov • Lack of two-way communication • Lack of trust • Lack of recognition/positive reinforcement • Silos • Fear POST-SWOT FINDINGS
  10. 10. RiversideCa.gov BUILDING A CULTURE OF COMMUNICATION AND INNOVATION
  11. 11. RiversideCa.gov • Create a culture of open communication whereby staff can thrive • Create avenues for collaboration, communication and innovation • Foster openness and trust • Retain staff in a highly competitive environment BROAD GOALS
  12. 12. RiversideCa.gov • Build a Safe Environment for Staff – Not just physical safety – Mistakes are okay—if you aren’t making mistakes you aren’t taking enough risks – Empower Staff • Matrix-style organization – Treat EVERYONE with dignity and respect – Respect diversity of staff • Not just protected classes but diversity of ideas, culture, diverging thought SETTING THE CULTURE
  13. 13. RiversideCa.gov • Tech Showcase • A monthly 30 minute forum to foster innovation, collaboration, and build public speaking skills among staff • Semi-Annual “All Hands” Meetings –Survey: What one change, if made, could make us more productive or improve customer service? • Kaizen Career Road Map • Continuous improvement plan for professional growth, mentoring, succession planning, and cross training CREATE AVENUES FOR COMMUNICATION AND INNOVATION
  14. 14. RiversideCa.gov
  15. 15. RiversideCa.gov –Rotation of Staff into Management Meetings –Open Door Policy –End-of-year anonymous staff survey –Take an inclusive approach to decision making –Be as transparent as possible –Follow through – close the loop FOSTER OPENNESS AND TRUST
  16. 16. RiversideCa.gov THE BEST JOBS ARE IN TECH…SO IS THE JOB GROWTH - Fastest-growing this decade…alluring high salaries and low unemployment rates – US News - Three degrees in the top 10 of in-demand Bachelors degrees – Forbes - In California, 6 of the top 30 highest paying jobs are in technology – US Wage - Careers in IT will grow at approximately twice the rate of all combined industries, which median wages for those positions easily exceeded all combined industries – US Labor Department - Reviews of companies and top managers, singled out 25 of the “best jobs in America,” and 10 of those were in IT - InfoWorld
  17. 17. RiversideCa.gov • Find someone doing something well and verbalize it • Five Yearly Awards • Employee of the Year • Service Awards • Innovation & Technology Officer (ITO) Awards • CIO Award for Outstanding Leadership • People’s Choice Award • Two Quarterly/Periodic • Employee of the Quarter – Quarterly • Trophy of Appreciation – Periodically REGOCNITION & APPRECIATION
  18. 18. RiversideCa.gov HOW TO SPARK YOUR OWN INNOVATION
  19. 19. RiversideCa.gov • “Innovation distinguishes between a leader and a follower.” Steve Jobs • However, there is no movement without a first follower. – Google: “Shirtless Dancing Man” • An innovative culture inspires us to do more and empowers us to do so. HOW A MOVEMENT IS MADE
  20. 20. RiversideCa.gov • Look for problems to solve –What annoys you or your customer the most during your day? • Challenge assumptions • Question Everything (5 whys) • Perfection is not required CREATING YOUR PERSONAL SPARK
  21. 21. RiversideCa.gov • “Perfect is the enemy of good” is a quote commonly attributed to Voltaire. • The Pareto principle or 80–20 rule explains this numerically. CREATING YOUR PERSONAL SPARK
  22. 22. RiversideCa.gov Find Your Inner Innovator! When and how do your best ideas surface?
  23. 23. RiversideCa.gov Foster Your Inner Innovator! To spark innovation do more of what already works. Or try something completely different.
  24. 24. RiversideCa.gov OR DO SOMETHING DIFFERENT TAKE RISKS—FACE FEARS HEAD ON
  25. 25. RiversideCa.gov
  26. 26. RiversideCa.gov “If your actions inspire others to dream more, learn more, do more, and become more, YOU are a leader.” – John Quincy Adams ON INNOVATION

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