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Accelerated Digital Transformation

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CA Public CIO Academy 17 Presentation - Accelerated Digital Transformation

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Accelerated Digital Transformation

  1. 1. ACCELERATED DIGITAL TRANSFORMATION CIO ACADEMY 2017 MARCH 1, 2017
  2. 2. INTRODUCTIONS MODERATORS: - GERRI MAGERS, VICE PRESIDENT, CONSULTING SERVICES - CGI - AMY CONRAD, SOFTWARE LEAD & ADVISOR - IBM SPEAKERS: - JEFFERY L. FUNK, REPRESENTATIVE DEPARTMENT OF CORRECTIONS AND REHABILITATION, STATE OF CALIFORNIA - TANYA HOMMAN, CHIEF - PROVIDER ENROLLMENT DIVISION, DEPARTMENT OF HEALTHCARE SERVICES, STATE OF CALIFORNIA - CATHY CLEEK, CHIEF INFORMATION OFFICER, FRANCHISE TAX BOARD, STATE OF CALIFORNIA
  3. 3. DIGITAL TRANSFORMATION
  4. 4. DIGITAL TRANSFORMATION
  5. 5. Go paperless Models & Analytics MDM – Master Data Management One Customer Record People/Culture WHY? HOW? WHATs NEXT? DIGITAL TRANSFORMATION Business Drivers & Goals Technology WHO? Journey
  6. 6. CDCR SUCCESS STORY JEFF FUNK
  7. 7. CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION DIVISION OF ADULT PAROLE OPERATIONS Virtual Integrate Mobile Office (VIMO) 3/1/2017 Accelerated Digital Transformation
  8. 8. Picture of Log Book 8
  9. 9. Business Case: Current Manual Paper Based Contact Process Record of Supervision Logged in 2016: 1,506,756 Average Log Time: 45 min. Total Time: 1,130,067 hrs. Administrative task takes away from face time. Drive to OfficeInterview probationers Log ContactPlan & Review Caseload Accelerated Digital Transformation 9
  10. 10. Process As-Is Cost ($) *Development Hours To-Be Cost ($) Savings ($/yr) Payback Period Contact Log 5,087 2 Months CDCR Business Case: VIMO -- Mobile Application 20 minute improvement in process time Expect 50% Improvement Proposed Process: In 2017, PAs logged 1,506,756 contacts consuming ~627,815 hours Review & Plan Caseload Interact with probationer and log in the field Reduction in the Contact Log process using the VIMO App gives Officers 502,252 more hours in the field. 6 10
  11. 11. Agent working on Digital Field Book 11
  12. 12. Native Smartphone Features provide efficiencies Functionality Implemented in VIMO Click to Dial Click to Email Camera Defaulted Entries: • Date/Time • Type • Location • PO Talk to text for notes. Google Maps 12
  13. 13. DHCS SUCCESS STORY TANYA HOMMAN
  14. 14. PAVE California’s Provider Management Module Tanya Homman, Chief Provider Enrollment Division California Department of Health Services
  15. 15. California at a Glance Fiscal Year 2016/2017 Total Budget - $105.3 billion ($19.6 billion state funds) Beneficiaries served – 14.3 million Enrolled FFS providers – 154,000 21% Fee-for-Service (FFS) Average annual Fee-For-Service claims submitted – 140 million Average weekly check-write (FFS Providers) – $350 million 15
  16. 16. Department of Child Support Services Department of Community Services & Development Department of Aging Department of Developmental Services Emergency Medical Services Authority Department of Managed Managed Risk Medical Insurance Board Department of Public Health Department of Rehabilitation Department of Social Services Department of State Hospitals Office of Statewide Health Planning & Development Office of Health Information Integrity Office of the Patient Advocate Office of Systems Integration Other CHHS Departments Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management Provider Management - As-Is Ownership 16
  17. 17. Provider Enrollment Facts • 154,000 Enrolled Provider sites • 2200 Applications per Month • 70 Provider Types • 26 Different Applications • 96 Sub Forms • 108 Supporting Document Types • 8,400 Transmittals Annually • 90-180 days • Paper/Manual • Significant Effort Required • Incomplete Submissions • Long Wait • Unknown Status • Provider Dissatisfaction • Difficult to Oversee • Resource Need • No live support 17
  18. 18. REALITY! 18
  19. 19. USER CENTRIC (Internal and External) VISION • Business Centric Capabilities • Exceptional User Experience • Advanced Analytics for Comprehensive Screening • Dynamic Workflows and Case Management MISSION • IT Enablement • Unified Single Source Enrollment • Interoperability • Scale-able • Flexible – Modifiable • Secure, Secure, Secure GOALS • Meet and Exceed Federal Compliance • MITA Maturity and Compliance • Increased Front End Program Integrity • User Friendly – Ease of Use • Ad Hoc Reporting • Complete Automation 19
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  23. 23. PAVE - Screening and Enrollment 8
  24. 24. Monitoring 24
  25. 25. PAVE Architecture: Social Enterprise Technology 25Modularity Interoperability
  26. 26. Modularity: A Unique Business Perspective 26 Business-Centric IT Modules - Business needs drive technical design Innovation-focused automation - Modularity needs to deliver something new Configurable functionality - Customize the technology to fit specific needs Interoperable infrastructure - Seamlessly integrate with other business modules Plug-and-Play deployment/procurement - Expand or Replace any module without impacting the enterprise
  27. 27. Thank You! 27 Tanya Homman tanya.homman@dhcs.ca.gov (916) 319-8035 DHCSPEDPAVE@dhcs.ca.gov http://dhcs.ca.gov/PED
  28. 28. FTB SUCCESS STORY CATHY CLEEK
  29. 29. CASE STUDY - FTB Go paperless Models & Analytics MDM – Master Data Management One Customer Record Go paperless MDM – Master Data Management One Customer Record Models, Analytics & MyFTB
  30. 30. STEP 1: GO PAPERLESS Pre-EDR Post-EDR
  31. 31. CASE STUDY - FTB Go paperless Models & Analytics MDM – Master Data Management One Customer Record Go paperless MDM – Master Data Management One Customer Record Models, Analytics & MyFTB
  32. 32. STEP 2: ONE CUSTOMER RECORD Pre-EDR Post-EDR Views Operational Discovery
  33. 33. CASE STUDY - FTB Go paperless Models & Analytics MDM – Master Data Management One Customer Record Go paperless MDM – Master Data Management One Customer Record Models, Analytics & MyFTB
  34. 34. STEP 3: MDM: MASTER DATA MANAGEMENT Pre-EDR Post-EDR
  35. 35. CASE STUDY - FTB Go paperless Models & Analytics MDM – Master Data Management One Customer Record Go paperless MDM – Master Data Management One Customer Record Models, Analytics & MyFTB
  36. 36. STEP 4: MODELS & ANALYTICS & MYFTB Pre-EDR Post-EDR
  37. 37. QUESTIONS?

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