1.
HS8381-INTERPERSONAL SKILLS/
LISTENING&SPEAKING

2.
SOFT SKILLS
 Soft skills are character traits and interpersonal skills that characterize a
person's relationships with other people. In the workplace, soft skills are
considered to be a complement to hard skills, which refer to a person's
knowledge and occupational skills.
 Some of the soft skills will be shown in next slides:

3.
COMMUNICATION
SKILL:
 Communication skills are always top of the 'essential skills'
list in any job advertisement.
 People with strong communication skills can build, listen
well, and vary their communication to suit the
circumstances.

4.
BODY LANGUAGE:
 Body language presents to the audience what
we feel & think about the particular matter.
 Ex: Nodding one’s head

5.
LEADERSHIP:
 Leadership is a soft skill you can show even if you’re not
directly managing others.
 Leadership can be thought of as a collection of various
other soft skills, such as a general positive attitude and
outlook, the ability to communicate effectively, and an
aptitude for both self-motivating and motivating others.

6.
ABILITY TO WORK UNDER
PRESSURE AND TIME
MANAGEMENT:
 Many jobs come with demanding deadlines and
occasionally high stakes.Time management is closely
related to the ability to work under pressure, as well as
within tight deadlines.
 Employees who manage their time well are able to
efficiently prioritise tasks and organise their diaries, while
adopting an attitude which allows them to take on new
tasks and deadlines.

7.
NEGOTIATION AND
CONFLICT RESOLUTION:
 This is another of those soft skills which employers look
for in potential leaders.
 To be an adept negotiator is to know how to be
persuasive and exert influence. Similarly, conflict
resolution depends on strong interpersonal skills and the
ability to establish a rapport with colleagues and clients
alike.

8.
CONCLUSION:
 More and more businesses are considering soft skills as important job as
an criteria.
 An increase in service industry emphasizes the need for soft skills.Soft
skills are used in personal and personal life.