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Public Sector Customer Services Goes Social

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Presentation given at Public Sector Customer Services Goes Social on 11th June 2012 in Birmingham

Social Media ebook http://bit.ly/11dMiLQ
Social Media Public Sector survey http://bit.ly/14Axpns

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Public Sector Customer Services Goes Social

  1. 1. Social Media ManagementFor the Public SectorAnthony PeakeMarketing Director@GOSSInteractive
  2. 2. Just some of our clients
  3. 3. 4www.gossinteractive.com
  4. 4. 6
  5. 5. 8Published 12th June 2013Interviewed 420 people in 318 uniqueorganisations from the public sector.82% of those who participated in our surveyranked Social Media as Very Important orImportant to their organisation.Participants by Seniority %0% 10% 20% 30% 40%OtherChief ExecutiveHead of DepartmentDirectorManager
  6. 6. 9@GOSSInteractive
  7. 7. 10
  8. 8. 11@GOSSInteractive
  9. 9. 12@GOSSInteractive
  10. 10. 13@GOSSInteractive
  11. 11. 14@GOSSInteractive
  12. 12. 15@GOSSInteractive
  13. 13. 16@GOSSInteractive
  14. 14. 17@GOSSInteractive
  15. 15. @GOSSInteractive
  16. 16. 19@GOSSInteractive
  17. 17. 20@GOSSInteractive
  18. 18. @GOSSInteractive
  19. 19. @GOSSInteractive
  20. 20. www.gossinteractive.com/social
  21. 21. GET CLOSERTO CUSTOMERS
  22. 22. Thank you

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