How social media management is driving channel shift

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Public Sector Social Media survey results
Social Media best practice guide
Why Social Media Management is essential for communicating with citizens, listening to service users, delivering customer service, market research and crisis management.

Social Media is increasingly important to your organisation with 82% of adults now online and 43% actively using Social Media. And with the rise of smartphone use and 56% of UK adults now in possession of a web-enabled phone, social media presents a huge opportunity for enhancing service delivery.

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How social media management is driving channel shift

  1. 1. How Social Media Management is driving Channel Shift Simon Smith Sales Director @GOSSInteractive
  2. 2. Just some of our clients
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  4. 4. Published 12th June 2013 Interviewed 420 people in 318 unique organisations from the public sector. 82% of those who participated in our survey ranked Social Media as Very Important or Important to their channel shift strategy. Participants by Seniority % Manager Director Head of Department Chief Executive Other 0% 6 10% 20% 30% 40%
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  6. 6. 8 @GOSSInteractive
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  10. 10. 12 @GOSSInteractive
  11. 11. @GOSSInteractive
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  13. 13. 15 @GOSSInteractive
  14. 14. @GOSSInteractive 16
  15. 15. @GOSSInteractive
  16. 16. @GOSSInteractive
  17. 17. www.gossinteractive.com/social
  18. 18. GET CLOSER TO CUSTOMERS
  19. 19. Thank you www.gossinteractive.com/social

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