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HR Training Sessions

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A personal collection of HR concepts through training sessions attended.. highlights.. Areas like Presentations, Leadersdhip, Influencing, Interviews .. etc...

Published in: Leadership & Management
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HR Training Sessions

  1. 1. Founded by Willliam Schultz 1960 Foundational Inter-Relations Orientation 6 Scales 9 item questions
  2. 2. AIG 2015.NOV.04
  3. 3. Who's Who , Reference  Gary smalley ] 5 way of love  Edward Deci ] Internal Needs C R A  John Maxwell ]  Anne Manning  Trainer: Achieve global
  4. 4. Key Questions 1. Biggest challenges for leaders? Empowerment + retain 2. Why so ? Approvals + positive path
  5. 5. Key Areas  Individual Performance  Dealing with Ambiguity  Team Performance  Building Effective Teams  Developing Direct Reports and Others  Managerial Courage  Peer Relationships  Client Relationships  Informing  Business Performance  Drive for Results
  6. 6. Create a Leadership Profile  B-DRIPS ] Zones  business diversity reflection ingenuity people society  zones tension short term mental energy assess hail  Johari Kaplan learning model  USDB  unknown struggle doing being  John Maxwell 5 levels of leadership permission productive .  JM LEADERSHIP = influence * inspire
  7. 7. Profile * template * interpret * swot == WAC
  8. 8. learn engage remember practice
  9. 9. Link to strategy.. 6 principles CLIMatIC  Confidence / Self esteem ] insult defense + resilience and embrace change  Lead by example ] hail +open to new overseas  Situation Issues not people ] focus  Moment beyond ] long term+ trust+ outcome +  Initiative ] forward+ anticipate + not victim  Constructive relationship ] leverage divergences
  10. 10. 5 Leadership qualities VICtIM  Visionary ]  Intelligent ]  Collaborative ]  Inventive ]  Mindful ] hail
  11. 11. Line of sight DiSC-CC  Firearm etymology  Deliver ] tailor  Spheres of control influence message  Control influence out of  Clarify ] org external emotion  Compose ] WAC = goal factors as is Plan action roles
  12. 12. Crafting the message
  13. 13. affirmation+ acts of service + touch + gift +quality time
  14. 14. needs based feedback  Genuine 2 way  clear reasons for structures and actions  collaboration on solutions next steps  links solution to psychological needs
  15. 15. 3 psycho needs  Edward deci  self determination theory  Competence  Relatedness  Autonomy
  16. 16. Better than External which is rewards and recognition
  17. 17. Situ + needs + impacts + solutions Frame + needs perspective + impact+ solutions way forward
  18. 18. Language as a barrier?  Control words and needs supported lang  3v = verb 7 + vocal 38 + visual 55  Albert maraubin UCLA
  19. 19. Receiving feedback  Ease the exchange ] courage + non defensive + receptivity + encourage to express  Focus on message = irritation, motives, not person, explaining  Listen understand ]  Decide action
  20. 20. Tony Buzan Cues  201. NeCTar Nectar drips == understand leadership profile B-drips [ business diversity reflection ingenuity people society ] Assess leader profile  202. NiShaNA == target [ USDB [ Johari Kaplan learning model [ unknowns struggle doing being  203. 5 Levels Leader John Maxwell== permission productive .  204. NeCRo [ influence * inspire JM LEADERSHIP  205. NoZZLe [ Leader WAC = Profile * template * interpret * swot * plan * do  206. 6 principles for Msg CLIMatIC [ Confidence/SE, Lead by Ex , Issues, Moment beyond, Initiative, Constructive Rel  207. 5 Leader Quals VICtIM [ Vision, Inventive, Collaborative, Intelligent, Mindful  208. MSG = Clarity, Compose, , Deliver, Tailor  209. 4 Steps Review = benchmark ++ outcome / merits ++ highlight / value ++ express/smart, Timing  210 5 Lang of Love Dr Gary Smalley ] STTAG affirmation+ acts of service + touch + gift +quality time  211 5 ways of saying sorry [ Dr Gary Smalley  212 feedback Mind SACRiLeGiCS== Genuine 2 way ++ clear reasons ++ Str..actions ++ collaborative solutions ++ links to needs  213 3 Psycho Needs [ Edward deci, SDT , [ Competence, Relatedness, Autonomy  214 Feedback Method [ SINuS ] Situ + needs + impacts + solutions  215 Language barriers [ Control words ++ 3V, Albert maraubin UCLA ++ Listen
  21. 21. Dale Carnegie high Impact Presentations  2015.1119  AIG  Purabi Mitra >> DC 1/15 ++ HSBC, 13Y [ purabi_mitra@dalecarnegieIndia.com [  Sushant Singha >> Airtel, 15Y, 1.%Y in DC
  22. 22. 40% Bored ++ 44% Sleepy ++ 3 % Impact Albert Meharabiyan UCLA research on how we impact others 3V 7 + 38 + 55
  23. 23. You are the message The guy who trained presidents like Bush, clinton , Obama
  24. 24. Prepare, 48H for a 30 Min presentation [ DRL GV PRasad ]
  25. 25. A speaker who starts nowhere, usually gets there!! Talk is a voyage, mmust be charted, planned like in combat like Art of War, A Science
  26. 26. if you have a specific point, be a pile driver, dont be subtle or clever, repeat atleast 3 times
  27. 27. I make it a point to believe only what i Understand
  28. 28. the most immutable barrier in nature is between 1 mans thoughts and anothers
  29. 29. speak not so that you may be understood, but so that you may not be misunderstood
  30. 30. my way of openning and winning an argument is to first find a common ground of agreement If you want to cut a tree spend 80% of the time sharpening the Axe
  31. 31. Presentation Zen >> 3 rules = simple, brevity, clarity
  32. 32. Structure CONTENT DELIVERY
  33. 33. Habit [ Charles Duhigg Switch [ D&C Heath Ben Horowitz
  34. 34. 5 Drivers  Professionalism  Clarity & FORCE  Positive Impressioons  Natural & Relaxed  Sell Ideas & Inspire
  35. 35. NOTE on Impact  Appearance ++ How we communicate ++ Attitude, self control ++ Relate to people ++ prof competence  outcomes >> Impact ++ Pressure ++ Motivate ++ Enable Change  LOOK ++ DO ++ SPEAK [HOW ] ++ SAY [ What ]
  36. 36. NOTE on build Rapport  feel the honor ++ HAIL ++ mention names ++ play yourself down ++ we not you ++ listeners interests ++ have a good time ++ dont apologize ++ NObler emotions ++ welcome criticism ++ be a Good person skilled in speaking  3P [ Present ++
  37. 37. Message the HOw  CRA internal needs  What ++ Why - Purpose ++ Business Objectives  Selling session >> pitch to Carlos on increased resources
  38. 38. EXEX Sci Value Add Deal  spoke for 90 s on pitching Value add to sci  Feedback >> -- Movement shifty -- Eye Contact cna improve -- pleasing, smile -- assertion ++ composture, engaging, ++ fluency 66% ++ Hand gesture
  39. 39. Key aspects to knowing the audience  Profile the Audience ++ 7C of communication {g44}  Power of 3 [ bring on Tomorrow ] not more than 3 words, nemes! 13:00  How does that help us do our work better >> Hidden positives
  40. 40. TRUST ++ RESPECT ++ CREDIBILITY Triangle
  41. 41. 3 parts to the message  Open  Statements {analogy, startle, good news} , Questions { gain info, participation, agreement }, Stories, Compliments  Body  Argument .. For Choice… then 3 options, going from negative to positive  Benefit, Value, Evidence  Evidence ] Truth DEFEATS Doubt ○ Demos + Examples + Facts + Exhibits + Analogies + Testimonials + Statistics  Message == Magic Formula of Dale Carnegie ○ Incident 90 ++ Action 5 ++ Benefit 5 [ spend most time relating to a incident that inspires motivates that relate an action and a benefit  Close  Impress {benefit, quote} , Inform {steps, Actions, key points} , Persuade {Action/Benefit, Reco }, Inspire {challenge, noble motives appeal}
  42. 42. Managing PR  composure ++ Results Oriented ++ pleasing ++ not personal but Facts ++ Attitude ++ staid and steadfast
  43. 43. Open2 ++ Close2 ] MJ MD and VR
  44. 44. 4P..  Plan Prepare, Practice Presence  Knowing the audience  Sales Pitch  Start with soft positives  Power of 3 ..  convince ++ Inflluence ++ Persuade
  45. 45. Control, Direction, LIsten to understand dont react ++ Paraphrase ++ Empathy / Cushion ++ Respond not react

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