Making Space for ITSM

Thursday November 14, 2013
November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Portal

2
Navigating ITSM via our software and services
Over 14 years of ITSM success!

November 14, 2013

Copyright 2013, Navvia - ...
The Navvia Process Management Platform

Simple  Social  Effective

November 14, 2013

Copyright 2013, Navvia - a divisio...
The HUB of your Service Management program
When you need the help we are here!

•

ITSM Accelerators

•

Onsite ITSM Services from assessments
through to strategy an...
“It’s the space between the bars that holds the tiger”
Zen Koan
My perspective on “making space” is based
on 33 years of ITSM experience

November 14, 2013

Copyright 2013, Navvia - a di...
I’ve also get to attend many ITSM events
and conferences…

November 14, 2013

Copyright 2013, Navvia - a division of Consu...
Then why are we always discussing the
same old things?

November 14, 2013

Copyright 2013, Navvia - a division of Consulti...
All our great intentions are quickly overshadowed…

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-P...
Problem is that ITSM programs face
significant noise…disharmony

November 14, 2013

Copyright 2013, Navvia - a division of...
“Music is the space between the notes”
Claude Debussy

November 14, 2013

Copyright 2013, Navvia - a division of Consultin...
The practice of ITSM requires you to make
some space

November 14, 2013

Copyright 2013, Navvia - a division of Consulting...
Where are you on your path to ITSM
enlightenment?

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Po...
You need to carve out some time for your
ITSM program

November 14, 2013

Copyright 2013, Navvia - a division of Consultin...
Service management cannot exist without
a plan

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Porta...
When it comes to ITSM, you can't do it
alone

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Portal
...
Service Management requires a
structured approach

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Po...
Service Management requires practice &
discipline

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Po...
Above all, Service Management requires
governance

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Po...
And if you do all these things you will
achieve ITSM balance

November 14, 2013

Copyright 2013, Navvia - a division of Co...
“Remember…Service Management
doesn't just happen...you've got to take
the time & make the space"

November 14, 2013

Copyr...
Free Trial @ www.navvia.com

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Portal

24
Thank You!
David Mainville
dmainville@navvia.com
Twitter: @mainville

navvia.com/library

November 14, 2013

Copyright 201...
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Making Space for ITSM

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Debussy once said, “Music is the space between the notes”. Making space is what gives the music texture, substance and form. Likewise, we need to make space for our service management programs. Space to focus, to engage and to realize the benefits.

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Making Space for ITSM

  1. 1. Making Space for ITSM Thursday November 14, 2013
  2. 2. November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 2
  3. 3. Navigating ITSM via our software and services Over 14 years of ITSM success! November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 3
  4. 4. The Navvia Process Management Platform Simple  Social  Effective November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 4
  5. 5. The HUB of your Service Management program
  6. 6. When you need the help we are here! • ITSM Accelerators • Onsite ITSM Services from assessments through to strategy and implementations • ITSM tool selection & implementation • ITSM education November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 6
  7. 7. “It’s the space between the bars that holds the tiger” Zen Koan
  8. 8. My perspective on “making space” is based on 33 years of ITSM experience November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 8
  9. 9. I’ve also get to attend many ITSM events and conferences… November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 9
  10. 10. Then why are we always discussing the same old things? November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 10
  11. 11. All our great intentions are quickly overshadowed… November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 11
  12. 12. Problem is that ITSM programs face significant noise…disharmony November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 12
  13. 13. “Music is the space between the notes” Claude Debussy November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 13
  14. 14. The practice of ITSM requires you to make some space November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 14
  15. 15. Where are you on your path to ITSM enlightenment? November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 15
  16. 16. You need to carve out some time for your ITSM program November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 16
  17. 17. Service management cannot exist without a plan November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 17
  18. 18. When it comes to ITSM, you can't do it alone November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 18
  19. 19. Service Management requires a structured approach November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 19
  20. 20. Service Management requires practice & discipline November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 20
  21. 21. Above all, Service Management requires governance November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 21
  22. 22. And if you do all these things you will achieve ITSM balance November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 22
  23. 23. “Remember…Service Management doesn't just happen...you've got to take the time & make the space" November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 23
  24. 24. Free Trial @ www.navvia.com November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 24
  25. 25. Thank You! David Mainville dmainville@navvia.com Twitter: @mainville navvia.com/library November 14, 2013 Copyright 2013, Navvia - a division of Consulting-Portal 25

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