Many ITSM initiatives fail because they are unable to demonstrate value to the business. One reason for this is that ITSM is treated as a project and not a program.
the three critical steps for embedding ITSM into your organization.
Assess your current state as a catalyst for change
Design practical processes to drive business value
Govern your processes with an eye on continual improvement
Regardless of where you are in your ITSM journey, this lively and interactive discussion will get you thinking about ways to make your program a success!