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Epic 2012 tri state


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This is the opening Keynote given by Steve Maguire. @ the EPIC event on Tuesday March 13, 2012.

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Epic 2012 tri state

  1. 1. EPIC 2012: 2012 20 Ways to make yourself irreplaceable(and yes, other people could do your job, but not like you!) ©
  2. 2. Introduction… - All rights reserved - March 12, 2012
  3. 3. There is no decision!: Go Above and Beyond!• Interviewing @ HBMS• What actions do you consider to be “above and beyond” at your camp? SHARE AND DON’T BE MODEST!• Re-write your job description• Are you willing to… stay late,arrive early, do multiple jobs,step up with a smile… - All rights reserved - March 12, 2012
  4. 4. O.H.I.O.OnlyHandleItOnce It makes you efficient, organized and gives othersthe sense that you are on top of your game. Can you do this all the time? Realistically, no. Aimfor it 90% of the time. - All rights reserved - March 12, 2012
  5. 5. Give 100% and you may still get 4% - All rights reserved - March 12, 2012
  6. 6. “It went fine, but I couldn’t sleep for 2 weeks” : Don’t become your job! - All rights reserved - March 12, 2012
  7. 7. Do a Strengths/Weaknesses chart with your colleagues: We can’t do it allWhat are you good What can you getat in your job? better at in your job?DON’T BE MODEST! BE HONEST! - All rights reserved - March 12, 2012
  8. 8. Get better at facilitating ANYTHING! • DBPP 30 – 20 - 10 • Changing Venues • Add fun and diversity • Heads or tails, raffle • Music • Make people want to show up for anything you are talking about! - All rights reserved - March 12, 2012
  9. 9. Be Amazing at follow up…• Why? Because it’s RARE that ANYONE else is doing it!• 24 Hour rule• What a difference it makes• Decisions are still made by humanbeings (Upstate New York 2012)You and others will be grateful andit feels awesome! - All rights reserved - March 12, 2012
  10. 10. “Every expert was once a beginner”: Be willing to put in the time• You must learn to “play the game”• Keep your mouth shut sometimes• Walk into the water, don’t jump• “Better to have others think you don’t what you’re doing than to speak and prove them right.” - All rights reserved - March 12, 2012
  11. 11. Stay relevant with professional development * Conferences •Camping MagazineReturn with •Web resourcestangible, usable, •Staff Trainings“We will do this •Grad school for me hasright now” or been a “game changer”“We will use this in •Know what is going on withthe summer kids, staff and in the bigof 2012” etc. picture of camp - All rights reserved - March 12, 2012
  12. 12. Become an AMAZING communicator!• Verbal and Non-Verbal• Tone and Body Language• Face to Face• Determine what communicationworks best for you and remainconsistent with itLarry K vs. Tim M - All rights reserved - March 12, 2012
  13. 13. Go see other camps during the season to see how they run their show…• Do fish know they are swimming in water? Treat it like an ethnographic research project Have a return visit from the camp you visit - All rights reserved - March 12, 2012
  14. 14. Take it from a customer service POV• Best and worst customer service experiences you have ever had? Focus on the feelings surrounding it Your camp, your work and everything You do is sold on “little things” - All rights reserved - March 12, 2012