Be the first to like this
Join the conversation
There are no simple answers in law—but that doesn't mean clients won't ask what they think are simple yes-or-no questions.
Legal answers are inherently complex. Yet, when your responses amount to immense legal briefings, clients often feel intimidated and confused—which can be fertile ground for costly miscommunications. In fact, 36 percent of legal malpractice claims have been attributed to miscommunications and delays with clients.
The question is: How can you find ways to bridge the communication gap with clients?
Join Alli Gerkman, Director of Educating Tomorrow’s Lawyers at the Institute for the Advancement of the American Legal System, and Joshua Lenon, Clio’s own lawyer in residence, as they look at how lawyers can lead clearer, more respectful client conversations.
In this one-hour, CLE-accredited1 session, you’ll learn:
How to better demonstrate integrity and trustworthiness
How to express genuine courtesy and respect
How to build rapport with more attention and respect
The benefit of responding promptly to inquiries and requests