WYNDHAM WORLDWIDESUSTAINABILITY REPORT     2009–2010
TABLE OF           INTRODUCTION – EXECUTIVE STATEMENTS                              3) Work with Associates and           ...
Statement by Stephen P. Holmes, Chairman and CEOEXECUTIVE                                       As the global market conti...
The Right Honourable Brian Mulroney, member, Board of Directors                                              Mary Falvey a...
ASUSTAIN-   REPORT OVERVIEW                                           which are as equally diverse as our businesses.     ...
A               Sustainability GuidelinesWe have developed the content of this sustainability    The financial data prepar...
BDRIVING     COMPANY OVERVIEW                                         individual vacation ownership units and owners      ...
B              Company OverviewCLUB WYNDHAM®, WorldMark by Wyndham andWyndham Vacation Resorts Asia Pacific, beganvacation...
B              Strategic PrioritiesWyndham Worldwide at a Glance* (please see                                    2010     ...
B            Wyndham Worldwide at a Glance2010 REVENUES BY TYPE**                   12%                         11%       ...
B               Wyndham Hotel GroupAs the world’s largest hotel company, Wyndham              the business benefits and pr...
B              Wyndham Exchange & RentalsFrom the time that RCI invented the concept of           2009, Wyndham Exchange &...
B              Wyndham Vacation OwnershipThe vacation ownership model supports the             In addition to the overall ...
B              Governance & Board of DirectorsIn 2006, as Wyndham Worldwide was preparing            the Wishes by Wyndham...
B                Governance (continued)                                                                                   ...
B              Ethical ConductEthical Conduct and Compliance                          Wyndham Worldwide maintains ongoing ...
B               Human RightsIn 2007, the Wyndham Worldwide Board of              Protection of the Rights of EmployeesDire...
B              Our Values, Policy and Sustainability StrategiesAt Wyndham Worldwide, our values drive our                 ...
B          Wyndham Green Sustainability Framework  Wyndham’s  Wyndham’s Sustainability    ENERGY CONSERVATION             ...
CDRIVING       As a global public company with operations in over              100 countries, there are numerous key stake...
C              Driving Stakeholder ValueFoundation to educate the families and theirchildren about biodiversity and conser...
C         Stakeholder ChartSTAKEHOLDER     CHALLENGES & OPPORTUNITIES                                              PROGRES...
C              Stakeholder Chart (continued)STAKEHOLDER         CHALLENGES & OPPORTUNITIES                                ...
C            Stakeholder Chart (continued)STAKEHOLDER        CHALLENGES & OPPORTUNITIES                                   ...
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)
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Sustainability Report For Wyndham Worldwide ( Global Reporting Initiative)

  1. 1. WYNDHAM WORLDWIDESUSTAINABILITY REPORT 2009–2010
  2. 2. TABLE OF INTRODUCTION – EXECUTIVE STATEMENTS 3) Work with Associates and Customers A. SUSTAINABILITY REPORT OVERVIEWCONTENTS 4) Driving Value to Suppliers a) Report Overview 5) Complying with Regulations b) Sustainability Guidelines E. DRIVING HUMAN CAPITAL B. DRIVING FINANCIAL CAPITAL – WYNDHAM WORLDWIDE a) Associates “Who We Are and How We Do Business” i) Associate Opinion a) Company Profile ii) Count on Me! b) Governance iii) Work Life Balance c) Board of Directors iv) Be Well Program d) Ethical Conduct v) Professional Growth e) Human Rights vi) Building Tomorrow’s Leaders f) Our Values, Policy and Sustainability b) Diversity Strategies i) Workforce g) Wyndham Green Sustainability Framework iI) Supplier C. DRIVING STAKEHOLDER VALUE c) Women on their Way a) Stakeholder Chart d) Wishes by Wyndham D. DRIVING NATURAL CAPITAL – F. AWARDS AND RECOGNITION ENVIRONMENT G. GRI CONTENT INDEX a) Wyndham Green Overview H. GRI LEVEL STATEMENT b) Global Green Council I. ASSURANCE c) Examples of Driving Innovation d) Environmental Performance 1) Targets and Goals 2) Global Footprint 2
  3. 3. Statement by Stephen P. Holmes, Chairman and CEOEXECUTIVE As the global market continues to grow and integrate, the hospitality industry has an increasing Wyndham Worldwide. With a focus to deliver “triple bottom line” results for our people, planetSTATEMENTS ability to shape innovation on the world stage. Driving change in how we operate around the and profits, Wyndham Green works to encourage engagement among all our key stakeholders and world and increasing knowledge among millions provide the mechanism to turn innovative ideas of associates, customers, and guests, into achievable results. Wyndham Worldwide, is excited to be a leader Inherently how we do business, innovative thinking in the global movement reducing the collective is part of the fabric of our company, with ideas and environmental impact of the hospitality industry. passion that have driven Wyndham Worldwide This commitment to global sustainability comes to become one of the world’s largest and most at a time of both exciting growth and serious successful hospitality companies. Throughout this economic challenges facing our industry. In 2010, report, we highlight just a few examples of the the World Travel and Tourism Council estimated innovation that have enabled our company, and our the travel and tourism economy accounted for sustainability strategies, to grow considerably in a 9.2 percent of global GDP, providing 235 million relatively short period of time.Stephen P. Holmes, The Right HonourableChairman and CEO Brian Mulroney, member, jobs or 8.1 percent of global employment. As one While this is our first official sustainability report, Board of Directors of the world’s largest hospitality companies, we our commitment and success in developing understand our important role, and the impact we environmentally-responsible practices is far from can have on the industry. With over 58 brands in a new concept for Wyndham Worldwide. Our nearly 100 countries, we leverage the versatility of sustainable legacy begins in the histories of many our unique hospitality portfolio of hotels, vacation of our company’s hospitality brands, such as exchange, vacation rentals, and vacation ownership Netherlands-based Landal GreenParks, which to drive sustainable, profitable growth. has embraced and adopted sustainable practices Such change is generated through collaborative since its founding in 1954. partnerships, and at Wyndham Worldwide, we are We are incredibly proud of these legacies, for they fortunate to have individuals throughout all levels have helped shape our sustainability vision that of our company who combine their passions, is captured in our inaugural sustainability report. talents, and expertise in developing innovative For Wyndham Worldwide, this report is another sustainable solutions. important step of a larger journey, where we Our sustainable practices are developed through continually set our goals higher for our people, our Wyndham Green program, now in its fifth year our company, and our planet. as one of the top five strategic priorities at 3
  4. 4. The Right Honourable Brian Mulroney, member, Board of Directors Mary Falvey and Faith TaylorWyndham Worldwide is fortunate to have the Minister. Mr. Mulroney has participated andRight Honorable Brian Mulroney serve on its provided input into the Company’s Wyndham Faith Taylor, vice presidentBoard of Directors. He has been a Director since Green sustainability program. He has stated, of Sustainability andWyndham Worldwide was listed on the NYSE in “the direction Wyndham Worldwide has taken Innovation and MaryAugust 2006. Mr. Mulroney was Prime Minister to focus on sustainability since the Company Falvey, executive viceof Canada from 1984 to 1993, and is currently began life as a public company in 2006 has been president and chief human resources officerSenior Partner at the Montreal-based law firm, impressive. We have made tremendous progressOgilvy Renault. and it continues to be a strategic focus that will make a lasting impact.”Throughout his career, Prime Minister Mulroneyhas displayed the finest attributes of a visionary. Wyndham Worldwide has benefitted from Our first sustainability report marks an importantAs Prime Minister of Canada, Brian Mulroney’s Mr. Mulroney’s insight and guidance as we milestone for something that started as a grass-close relationship with US President Ronald continue to build our sustainability program roots initiative five years ago and today hasReagan and President George H. W. Bush resulted for current and future generations. grown into an industry-leading global policy andin a landmark treaty on acid rain. In 2006, he was program. Our commitment is based on the peoplenamed the “Greenest Prime Minister in Canadian in our organization who continue to make WyndhamHistory” by the Corporate Knights, a magazine Green the viable, profitable, and successfulfocused on corporate responsibility. He was enterprise that makes a difference every day.honored for his positive environmental impact Through their innovative spirit, every associatefor helping to improve air quality, maintaining has a voice and a role in Wyndham Green andbiodiversity, and reducing pollution. In addition the sustainable change we drive to create valueto establishing the Acid Rain Accord under Prime and conserve our natural resources. As one of theMinister Mulroney, the Canadian Government also world’s largest hospitality companies, we believeestablished the Canadian Environmental Protection Wyndham Worldwide plays an important role inAct, the Canadian Environmental Assessment Act, advancing sustainability innovation. This reportthe Great Lakes Action Plan, and the Convention helps evaluate our efforts and guide our progresson International Trade in Endangered Species, as for the future to meet the ever evolving needs ofwell as ratifying the Montreal Protocol. our business, our customers, and our planet.Wyndham Worldwide is proud to have an Throughout this report we have highlighted howenvironmental steward and leader such as Mr. innovation is integrated into the fabric of ourMulroney on its Board of Directors. His dedication company with this symbol:and commitment is reflected by the legacy heestablished in Canada during his tenure as Prime 4
  5. 5. ASUSTAIN- REPORT OVERVIEW which are as equally diverse as our businesses. They encompass associates, officers, shareholders,ABILITY During the past five years, Wyndham Worldwide has continued to develop its sustainability practices industry partners, vendors, and customers, and include our hotel franchise owners, timeshare owners,REPORT and innovation through its Wyndham Green program, and the millions of guests around the world. with the results of these efforts captured in thisOVERVIEW inaugural sustainability report. Wyndham Green Scope of Our Report - To ensure an accurate published “Global Best Practices” reports in 2009 reflection of our unique portfolio and wide global and 2010 to share results of sustainability initiatives reach, we carefully established the boundaries and across the Company’s business units and locations scope of this report by implementing a market test around the world. These reports provided a assessing our methodology and process. foundation to communicate progress as the tracking and measurement of the Company’s global We define our boundaries to include facilities of environmental footprint continued to develop. This which we have operational control, and implement first sustainability report provides further detail and track our results through a customized on the overall sustainability strategy, core values eco-software program. We have also followed the and performance of the Wyndham Green program, World Resources Institute and the World Business with a primary objective to quantify environmental Council of Sustainable Development Greenhouse results, while measuring progress in line with industry Gas Protocol standards to define and quantify our standards yet, customized for our organization. Scope 1 and 2 greenhouse gas emissions (GHG) and will not report on our Scope 3 emissions at Our Business Model - Wyndham Worldwide is this time. We view this inaugural report as a base- among the largest hospitality companies in the line to build upon moving forward. For example, in world encompassing the Wyndham Hotel Group, measuring water usage and conservation, we have Wyndham Exchange & Rentals, and Wyndham an initial focus on a limited portion of our portfolio, Vacation Ownership. Combined with our corporate which we plan to expand in future reports. and support locations around the world, the scope and scale of our Company is unique in our industry, For Wyndham Worldwide, our commitment to with a broad range of assets encompassing hotels, sustainability is a journey, and a destination. Our timeshare resort properties, and vacation rentals, first sustainability report provides us with the as well as corporate offices, data and call centers. framework in which we will continue to measure Accordingly, we must define our metrics and data and improve on our successes for years to come. as we report our global footprint to our stakeholders, 5
  6. 6. A Sustainability GuidelinesWe have developed the content of this sustainability The financial data prepared for the report is derived Emissions for the year ended December 31, 2010.report in line with the Global Reporting Initiative from the Wyndham Worldwide Form 10-K. We Their Independent Accountants’ Review Report(GRI) G3.1 Guidelines, and plan to report biannually. are declaring the report at a C level based on a can be found along with our Statement ofThis report’s content, topics, and performance GRI application level check listed on page 53 and Greenhouse Gas Emissions for the year endedindicators represent the most material issues to our assurance was sought on our GHG emissions. December 31, 2010 in appendix I.organization and to our stakeholders as identified Deloitte & Touche LLP conducted a review, in For more information about the Global Reportingthrough our governance structure of our Wyndham accordance with attestation standards established Initiative, please visit www.globalreporting.org.Green Council in partnership with our corporate by the American Institute of Certified Public We welcome stakeholder feedback on this reportgroups, business units and strategic partnerships. Accountants, to provide a moderate level of at green@wyn.com.This process led to our key priorities of our ongoing assurance on our Statement of Greenhouse Gasprograms which were used to define the content inthis report and adapted to the GRI guidelines. Thesegroups participated in the development of the reportto arrive at the final set of performance indicators. GLOBALMany of our programs have been developed together BESTwith our stakeholders. We expect that our key PRACTICES GLOBAL BESTstakeholder groups, as identified in section C, PRACTICESwill utilize this report to better understand oursustainability program. Being our first report, welook forward to defining and building future contentfrom the feedback received. This report covers ourwholly-owned, leased, and managed assets primarilyfor the 2009-2010 calendar years. It includesinformation on key issues of our supply chain andcollective information from the Wyndham GreenCouncil, the “Global Best Practices” Reports, andinput from leaders cross-functionally across theCompany, as well as our external partners. Twoyears of data have been included where possible, andindependent consultants and auditors have beenengaged in reporting our Scope 1 and 2 energyand GHG emissions data. 1 2010 GLOBAL BEST PRACTICES 2009 GLOBAL BEST PRACTICES 6
  7. 7. BDRIVING COMPANY OVERVIEW individual vacation ownership units and owners of vacation ownership interests. WyndhamFINANCIAL This initial sustainability report reflects the uniquely diversified business model of Wyndham Vacation Ownership develops, markets, and sells vacation ownership interests and providesCAPITAL — Worldwide and demonstrates how sustainability consumer financing to owners through its three aligns with the Company’s key strategies. With primary consumer brands, CLUB WYNDHAM®, our operations encompassing hotels, vacation WorldMark by Wyndham, and Wyndham VacationHOW WE DO exchange, vacation rentals, and vacation owner- Resorts Asia Pacific. ship (timeshare), insight into the scope of the business units provides the best foundation by Wyndham Worldwide was formed on July 31,BUSINESS which to analyze and evaluate our efforts and how innovation and collaboration has played such a 2006 as a result of a spin-off from Cendant Corporation. While Wyndham will celebrate its crucial role in our sustainability progress. Driving fifth anniversary in 2011, many of its hotel, vacation financial capital and growing our cash flow and exchange and rental, and vacation ownership operating margins are a strategic priority for businesses having long and proud histories. Wyndham Worldwide. In Wyndham Hotel Group, both the Howard • Wyndham Hotel Group is the world’s largest Johnson and Ramada hotel brands opened for hotel company based on the number of prop- business in 1954. Today, the Wyndham Hotel erties, franchising in the upscale, midscale, Group is the world’s largest hotel company, with economy and extended stay segments of the 7,190 franchised hotels and 609,600 hotel rooms lodging industry and providing hotel management worldwide.* services globally for full-service hotels. Established in 1974, RCI pioneered the timeshare • Wyndham Exchange & Rentals is the world’s exchange concept and remains the industry’s largest member-based vacation exchange global leader today as part of Wyndham Exchange network with 3.8 million members and the & Rentals. With nearly 97,000 properties around world’s largest global marketer of serviced the world, Wyndham Exchange & Rentals is also vacation rentals with nearly 93,000 properties the global leader in serviced vacation rentals in approximately 100 countries. and boasts many of the world’s most renowned vacation rentals brands with rich histories starting • Wyndham Vacation Ownership is the world’s as early as Hoseasons in 1940, Landal GreenParks largest vacation ownership business, as measured in 1954 and Novasol in 1968. by the number of vacation ownership resorts, * As of March 31, 2011 7
  8. 8. B Company OverviewCLUB WYNDHAM®, WorldMark by Wyndham andWyndham Vacation Resorts Asia Pacific, beganvacation ownership operations in 1980, 1989 and2000 respectively, and as of December 31, 2010,Wyndham Vacation Ownership had developedor acquired more than 160 vacation ownershipresorts throughout the United States, Canada,Mexico, the Caribbean and the South Pacificthat represent approximately 20,500 individualvacation ownership units and more than 800,000owners of vacation ownership interests.Many of our brands have legacies in sustainabilitypractices that precede the formation of WyndhamWorldwide. Landal GreenParks is one of the oldest Wyndham Rio Mar Beach Resort & Spa, Wyndham Vacation Resorts,green brands in the Wyndham Worldwide portfolio. Rio Grande, Puerto Rico Pagosa Springs, Colorado, USASustainability is a key element of their missionstatement; it is incorporated into their work flowand touches upon the essence of how the parkscoexist in their natural environments. They haveimplemented a 100-item green savings checklistoverseen by energy officers, use an E-view energymanagement system, and help to preserve thebiodiversity of over 250,000 acres of parksnear Landal GreenParks in partnership withNatuurmonumenten.The Wyndham Hotel and Resorts brand developedthe Earth Smart linen re-use program in the1980’s. This consumer linen reuse program is stillimplemented today at properties throughout theWyndham Worldwide portfolio. The histories andexperience of these brands serve as the foundationfor the current and on-going efforts of the WyndhamGreen program. Wyndham Vacation Rentals, Grand Mayan, Cancun, Mexico 8
  9. 9. B Strategic PrioritiesWyndham Worldwide at a Glance* (please see 2010 As of 12/31/2010page 40 of our Form 10K for external reporting 2009 As of 12/31/2009metrics and footnotes)During 2010, we derived 74% of our revenues in $3.85 Billion Net Revenuesthe U.S. and 26% internationally. Approximately $3.75 Billion60% of our revenues come from fees that wereceive in exchange for providing services. Werefer to the businesses that generate these fees $2.95 Billion Operating Expensesas our “fee-for-service” businesses. $2.92 Billion $9.42 Billion Our mission is to be the global leader in travel Total Assets accommodations and welcoming our guests $9.35 Billion to iconic brands and vacation destinations through our signature “Count On Me!” service. 26,400 Our strategies to achieve these objectives are to: Employees 24,600 • Increase market share by delivering excellent service to drive business customer, individual 7,210 7,190* consumer and associate satisfaction. Hotels 7,114 7,110 • Grow cash flow and operating margins through superior execution in all of our 612,700 609,600* businesses. Number of hotel rooms 597,700 • Rebalance the Wyndham Worldwide portfolio to emphasize our fee-for-service business models. 3,753,000 Vacation Exchange & Rentals Average Number of Members 3,782,000 • Attract, retain and develop human capital across our organization. $1.46 Billion • Support and promote Wyndham Green Gross Vacation Ownership Interest Sales $1.32 Billion and Wyndham Diversity initiatives. * As of March 31, 2011 Source: 10K 2010 9
  10. 10. B Wyndham Worldwide at a Glance2010 REVENUES BY TYPE** 12% 11% 5% 44% 28% Fees & Membership Service & Membership Fees Other Franchise Fees VOI Sales Consumer Financing2010 NET REVENUES BY REGIONS**(In millions) REGIONAL BREAKDOWN (HOTELS)* REGION 2011 U.S. 5,880 Canada 468 Europe/Middle East/Africa 354 Asia/Pacific 386 Latin/South America 102 Total 7,190 * As of March 31, 2011 ** As of December 31, 2010 10
  11. 11. B Wyndham Hotel GroupAs the world’s largest hotel company, Wyndham the business benefits and practical applicationsHotel Group works to engage with its key customer at the property-level. Together, Wyndham Greenbase of independent hotel owners and operators and Wyndham Hotel Group have developed A history of innovation at Wyndhamin developing and sharing sustainability best a series of sustainable guidelines that provide Hotel Group includes the developmentpractices. Since the majority of branded properties economic and environmental benefits. of the Women on Their Way program inare not directly managed by Wyndham Hotel 1995. Recognizing the importance of and With thousands of affiliated hotels, the main focus embracing female travelers, the Women onGroup, and the operational processes of reducing for Wyndham Hotel Group has been on energy Their Way program has grown and expandedconsumption and impact vary by property, an efficiency, with programs on lighting efficiency into the industry’s leading female travelerimportant component of Wyndham Green continues and linen re-use to reduce water and energy usage. resource.to be active communication to this important We continue to communicate with franchiseestakeholder group. owners in order to keep developing and improvingHotel owners are represented on the Wyndham sustainability standards that meet the evolvingGreen Council to develop and share best practices, needs of hotel owners and their managementand hotel management teams are offered ongoing teams.education on sustainable development, outlining Wyndham Hotel Group By The Numbers Approximately 7,190 franchised hotels and 609,600 hotel rooms worldwide. Wyndham Hotel Group franchised brands represent nearly 10%* of U.S. hotel room inventory and operates one of the industry’s largest loyalty programs**, Wyndham Rewards. * As of December 31, 2010 ** Based on the number of participating properties as of December 31, 2010 11
  12. 12. B Wyndham Exchange & RentalsFrom the time that RCI invented the concept of 2009, Wyndham Exchange & Rentals was the first • Associates in Latin America have taken partvacation exchange and revolutionized the time- Wyndham business unit to form a global green in reforestation efforts by actively working toshare industry more than 35 years ago, innovation council to develop guidelines, best practices and collect and germinate seedlings from varioushas been at the core of Wyndham Exchange & programs to help support environmental sustain- types of trees such as apple, guava, peach,Rentals. Today, the company continues its innovative ability through education, conservation, recycling lemon or orange.spirit by constantly working to improve member and recognition. Some of the accomplishments ofengagement and increase value for its customers. the green council include: • Wyndham Exchange & Rentals created “TheIn fact, this past March RCI received the prestigious Caught Green Handed” award to recognizeAmerican Resort Development Association • RCI publications produced in North America are associates doing something “green” such asCircle of Excellence (ACE) Innovator Award from now printed on Forest Stewardship Council (FSC) car-pooling, riding a bike to work or usingthe American Resort Development Association certified paper, while the resort directory in Asia a coffee mug as opposed to a paper cup.(ARDA) for its efforts to transform the vacation is now published on a CD instead of in print. • In 2010, RCI Pacific launched the “Go Green”exchange experience for timeshare owners. • RCI member confirmations and notifications are Awards, the first eco-resort certification programWyndham Exchange & Rentals applies that same now sent via e-mail (where an e-mail address is to recognize affiliated resorts for outstandingpassion for innovation when it comes to sustain- available) instead of postal mail in most cases, green practices. Plans for similar award programsability. As a worldwide leader of vacation exchange eliminating the need for millions of sheets of are now under way in Europe and U.S./Canada,and serviced vacation rentals, the business unit paper each year. and will eventually be launched globally.encourages its associates, clients, members andcustomers to join in its green initiatives. In January Innovation is at the core of Wyndham Exchange & Rentals and its RCI brand which invented the concept of vacation timeshare exchange over 35 years ago. Today, RCI is the global leader in vacation exchange, and through its innovative spirit, has continued to improve member engagement and increase value for its customers. RCI received the American Resort Development Association Circle of Excellence (ACE) Innovator Wyndham Exchange & Rentals By The Numbers Award for its RCI Weeks Program, which Industry leading vacation exchange with 3.8 million members worldwide. transformed the vacation exchange experience Approximately 97,000 vacation properties located in nearly 100 countries. for timeshare owners. 12
  13. 13. B Wyndham Vacation OwnershipThe vacation ownership model supports the In addition to the overall management, eachenvironment by providing a viable sustainable vacation ownership facility has a large and diversealternative to individual second vacation homes. owner constituency, who are engaged and Innovation can take shape in anyA consolidated vacation timeshare location is encouraged to collaborate with resort management number of ways. At Wyndhama more efficient use of building materials and to reduce environmental impact and increase Vacation Ownership, innovative thinking awareness of sustainability strategies. led to the development of a new businessoperating expenses. Additionally, with ownershipand marketing by the developer, there is a greater model called, Wyndham Asset Affiliation Wyndham Vacation Ownership is an industry Model, known as “WAAM.” This fee-for-increase in occupancy and use of the resort, versus leader, being one of the first to develop a green service timeshare sales model is designedsecond homes that often sit idle. certification program for their resorts focused to capitalize on the large quantity of newly on sustainability. For the last three years, thisWyndham Vacation Ownership facilities maintain developed, nearly completed or recently program has developed practical solutions thatcompliance with environmental, health, and safety finished condominium or hotel inventory have made a positive economic and social impact.codes and regulations. This singular management of within the current real estate market without This program, which was the first of its kind in themany properties ensures a higher rate of regulation assuming the significant cost that accompanies industry, received an ARDY Award from the Americancompliance compared to hundreds of individual new construction. This business model offers Resort Development Association (ARDA) forand disparate properties and management. Green Sustainability within a Company. turn-key solutions for developers or banks in possession of newly developed inventory, which we sell for a fee through our extensive sales and marketing channels. The business model also enables Wyndham Vacation Ownership to conserve resources by redeveloping existing land and buildings into timeshare assets. Wyndham Vacation Ownership By The Numbers:The industry and timeshare ownership market leader, with more than 160 vacation ownership resorts serving nearly 815,000 owners throughout United States, Canada, Mexico, the Caribbean and the South Pacific. 13
  14. 14. B Governance & Board of DirectorsIn 2006, as Wyndham Worldwide was preparing the Wishes by Wyndham program whichto spin from Cendant Corporation, the Chairman embodies our philanthropic donations includingand CEO, Stephen P. Holmes, had the unique the use of our time to help others.opportunity to reflect on what was important to Board of Directorshim as a leader and what values he thought wouldbuild a strong foundation for the newly formed Our Board of Directors is comprised of sevencompany. Steve’s vision is reflected in the Core members, six of whom are independent directors,Values of Wyndham Worldwide: as defined by the rules of the New York Stock Exchange. Our independent directors bring experi-• Act with integrity in all that we do: Without ence, oversight and expertise from outside the integrity, the foundations of business and life company and our industry, with the Chairman and crumble. CEO providing company-specific experience and• Respect everyone, everywhere: Diversity and expertise. Stephen P. Holmes is Chairman of the Board of Directors: Michael H. Wargotz, Myra J. Biblowit, inclusion are viewed together at Wyndham Board and Chief Executive Officer of Wyndham James E. Buckman, Stephen P. Holmes, Brian Mulroney, Worldwide. Being inclusive expands our horizons Worldwide. Our board believes that the combined Pauline D. E. Richards, George Herrera and our society. role of Chairman and CEO promotes strategy development and execution, and facilitates• Provide individual opportunity and account- information flow between management and ability: As leaders, we need to actively include the board, all of which are essential to effective diversity in our thought process. governance.• Improve our customers’ lives: Whether we are At Wyndham Worldwide, diversity is a fundamental helping our hotel franchisees or resort affiliates value of how we do business, and the composition with their businesses or creating memorable of our Board of Directors reflects that philosophy. experiences for the guests visiting our properties Our board has Caribbean American, Hispanic and – we strive to improve their lives through their female representation. The Board committees interaction with us. study and consider key issues in depth and bring• Support our communities: As a large company, recommendations to the full Board. The Board we provide employment that helps out the committees consist of: Audit, Compensation, communities in which we operate. But the Executive and Corporate Governance. As part of Wyndham philosophy is that is not enough. the Corporate Governance Board, areas of focus We need to give back to our communities to include our carbon footprint, sustainability goals improve the world around us. We have created and compliance. 14
  15. 15. B Governance (continued) Wyndham Worldwide’s Corporate Governance mechanisms are structured to ensure the integrity of our Core Values. The Board of Directors, through the Corporate Governance Committee oversees, and is updated about the performance and compliance of the Wyndham Green and Corporate Social Responsibility programs. Chairman and CEO Stephen P. Holmes and the Right Honourable Brian Mulroney are members of the committee and provide input into the strategy and direction of the program. The Chief Human Resources Officer attends the Corporate Governance Committee and it is led by our Executive Vice President and General Counsel. The Vice Presi- dent of Sustainability oversees the sustainability department, and reports into the Chief Human Resources Officer. The Wyndham Green Council has a Sustainability Leadership Council that includes key Executive Officers such as the Chief Human Resources Officer for Wyndham Worldwide, and CEOs as well as Senior Leadership members in the business units and representatives from core functional areas. They develop and implement the Wyndham Green Strategic Plan with over 200 members of the Global Green Council worldwide. They also work with external stakeholders like franchise to help develop and implement programs.The Sustainability Department oversees the development of policies and strategies. Its keyrole is to share best practices, facilitate and coordinate initiatives across the enterprise Our Codes of Conduct hold Wyndham employeesand build and develop internal and external resources. The department also oversees the and Board of Directors accountable for actingtracking and measuring of the carbon footprint, legislative compliance and communication/reporting of the program. ethically and with integrity as we continue to roll out our sustainability program globally. 15
  16. 16. B Ethical ConductEthical Conduct and Compliance Wyndham Worldwide maintains ongoing account- For all of our associates, including our Directors, ability process and procedures to monitor and to carry out our above commitments, the BusinessWyndham Worldwide continues to achieve success report on compliance with these directives. In Principles sets forth policies and proceduresnot only for what we do, but how we do it. The addition, stakeholders such as franchisees, resort concerning material aspects of compliance anddedicated efforts of associates at every level of our developers, and supply chain vendors, are also ethics. Topics range from Employee Responsibilities,company who embody our culture of responsible required to operate in a manner which is compliant Open Door Communications, Health and Safety,and ethical practices reflect the strong values that with all applicable laws and subject to certain Workplace Violence, Protecting Our Information,guide our company. operating standards. records and systems, to Antitrust, IntellectualOur approach to ethical practices begins with our Property and Community Service. Wyndham Our ethical behavior takes precedence over profits,Chairman and CEO, and cascades throughout the Worldwide delivers training in support of its sales or other such standards of success. Towardcompany. The Business Principles, the company’s Ethics and Compliance programs in a variety that end:Code of Conduct and Ethics, provides guidance of formats tailored to its audience and businesson ethical issues and promotes a lawful and 1. We are committed to ensuring that we are needs. In addition to instructor led sessionsethical business environment for Wyndham and law-abiding citizens of any country in which organized for programs, Wyndham Worldwideits employees. we operate and will not intrude into the political has formalized its training schedule for associates affairs of any country, nor cause or permit any on ethical topics. For more information, see ourAs a result of our governance and ethics efforts, Compliance and Ethics Training Plan, and our employee to take any action that would knowinglyWyndham Worldwide has been listed in Ethisphere Business Principles. result in the violation of any laws or regulations;Institute’s 2010 and 2011 List of the World’s MostEthical Companies. The designation is awarded 2. We recognize that each one of us is responsibleto companies that have demonstrated leading and accountable for maintaining an adequateethics and compliance programs compared to system of internal controls over all areas of ourindustry peers. own responsibility;Compliance: As Wyndham Worldwide employs 3. We recognize that each one of us occupies apeople and conducts business all around the position of trust with the Company and, as such,world, our operations are also subject to many has a duty of loyalty to the Company. We eachdifferent laws, customs, and cultures. All associates must therefore ensure that we are free from theare required to obey the law and comply with influence of any potential or actual conflictingspecific standards relating to legal obligations, interests when we represent or act on behalf ofethics, and business conduct. the Company. 16
  17. 17. B Human RightsIn 2007, the Wyndham Worldwide Board of Protection of the Rights of EmployeesDirectors adopted a Human Rights Policy State- Wyndham Worldwide acknowledges the humanment. Our view on human rights reflects the rights of its employees throughout the globe andCompany’s commitment to conduct its business endeavors to provide a safe and healthy workingin a manner consistent with these principles and environment for all of its employees. Wyndhamto protect human rights within the Company’s Worldwide supports the elimination of all forms ofsphere of influence. In addition, the Company’s forced, bonded or compulsory labor, the freedomcore values work to further develop its culture of association and the right to choose a collectiveas one committed ethical business practices and bargaining representative, if desired.good corporate citizenship. Wyndham Worldwide further supports andProtection of the Rights of Children upholds the elimination of discriminatory practices with respect to employment and occupation, andWyndham Worldwide condemns all forms of promotes and embraces diversity in all aspectsexploitation of children. The Company does not of its business operations. Wyndham Worldwiderecruit child labor, and supports the elimination is an equal opportunity employer and does notof exploitive child labor. Wyndham Worldwide discriminate either directly or indirectly againstalso is supportive of laws duly enacted to prevent employees or prospective employees on the basisand punish the crime of sexual exploitation of The Company embraces the unique combination of race, color, religion, sex, sexual preference/children. Wyndham Worldwide will cooperate with of talents, experiences and perspectives of each orientation, citizenship, marital status, veteranlaw enforcement authorities to address any such employee, making its success possible. status, national origin, age or disability, or againstinstances of exploitation of which the Company any other protection established by applicable law More information about our governance committees,becomes aware. or regulation. policies, and codes of conduct are available on our Investor Relations section of our www.wyndhamworldwide.com website. 17
  18. 18. B Our Values, Policy and Sustainability StrategiesAt Wyndham Worldwide, our values drive our WYNDHAM GREEN SUSTAINABILITY POLICYstrategies. With values that include improving ourcustomer’s lives, supporting our communities, Wyndham Worldwide is committed to sustainability, which by definition means meeting theand improving the world around us, Wyndham needs of the present without compromising the ability of future generations to meet theirGreen is among the top five strategic priorities own needs. We understand the impact our Company has on the natural resources of the earth.for the Company today. Advanced by a dedicated The core values at Wyndham Worldwide include our commitment to conserve resources, preservedepartment focused on global sustainability natural habitats and prevent pollution, to act with integrity and improve our customers’ lives, andacross the organization, the Wyndham Green to support the communities around the world in which we work, live and play.Policy serves as the foundation of the Company’s Wyndham Green supports those values by delivering Triple Bottom Line benefits by focusing onglobal sustainability efforts, which are focused the following:on delivering a “triple bottom line” benefittingpeople, profits and the planet. People (Human Capital): Treating our associates and communities fairly, as well as saving the environment and improving health with clean air and water.This report illustrates our alignment of drivingfinancial capital and how we do business, driving Profits (Financial Capital): Implementing innovative programs and practices that reduce energynatural capital in improving our environment, and and in turn expenses, or generate new revenues from sustainable products and services.driving human capital to benefit our stakeholdersand communities. Planet (Natural Capital): Conserving the earth’s resources and our natural environment by recycling, reusing and reducing the consumption of resources.The Wyndham Worldwide Corporate SocialResponsibility efforts focus on key strategicprograms that include diversity, CorporateGiving, and providing an exceptional environmentfor associates to achieve their personal andprofessional goals. We educate, train andcommunicate with our partners to drive valuenot only for us but also for them. 18
  19. 19. B Wyndham Green Sustainability Framework Wyndham’s Wyndham’s Sustainability ENERGY CONSERVATION ENERGY CONSERVATION RECYCLING/REUSE RECYCLING/REUSE WATER CONSERVATION WATER CONSERVATION Sustainability INNOVATION EDUCATION COMMUNITY Focus Focus INNOVATION EDUCATION COMMUNITY • Working with our employees, customers, shareholders and local communities to minimize • Working with our employees, customers, shareholders and local communities to minimize our environmental impact and improve our communities. Wyndham’s Wyndham’s our environmental impact and improve our communities. • Developing best practices in programs, products and services. Sustainability • Developing best practices in programs, products and services. Sustainability • Setting environmental impact targets and measuring performance. • Setting environmental impact targets and measuring performance. Strategy Strategy • Complying with local, state and federal environmental laws. • Complying with local, state and federal environmental laws. Wyndham’s Wyndham’s Drive sustainable value to our associates, consumers, customers and shareholders by delivering economic Sustainability Sustainability Drive sustainable value to our associates, consumers, customers and shareholders by delivering economic and social benefits while protecting and enhancing our environment for current and future generations Vision Vision and social benefits while protecting and enhancing our environment for current and future generations Increase Market Share By Delivering Count On Me! Service To Drive Customer, Consumer and Associate Satisfaction Increase Market Share By Delivering Count On Me! Service To Drive Customer, Consumer and Associate Satisfaction Wyndham’s Wyndham’s Grow Cash Flow And Operating Margins Through Superior Execution in All of Our Businesses Grow Cash Flow And Operating Margins Through Superior Execution in All of Our BusinessesTop 5 Business Rebalance the Wyndham Worldwide Portfolio to Emphasize Our Fee-for-Service Business ModelsTop 5 Business Rebalance the Wyndham Worldwide Portfolio to Emphasize Our Fee-for-Service Business Models Strategies Attract, Retain and Develop Human Capital Across Our Organization Strategies Attract, Retain and Develop Human Capital Across Our Organization Support and Promote Wyndham Green and Wyndham Diversity Initiative Support and Promote Wyndham Green and Wyndham Diversity Initiative PROVIDE Wyndham’s RESPECT PROVIDE IMPROVE SUPPORT Wyndham’s ACT WITH RESPECT EVERYONE INDIVIDUAL IMPROVE CUSTOMER’S SUPPORT OUR ACT WITH INTEGRITY INDIVIDUAL OPPORTUNITY & Core Values Core Values INTEGRITY EVERYONE EVERYWHERE OPPORTUNITY & CUSTOMER’S LIVES OUR COMMUNITIES EVERYWHERE ACCESSIBILITY LIVES COMMUNITIES ACCESSIBILITY 19
  20. 20. CDRIVING As a global public company with operations in over 100 countries, there are numerous key stakeholder collaborative efforts and continued engagement of our franchise owners is an important distinction forSTAKEHOLDER and constituency groups driving the continued success of Wyndham Worldwide. We define our the Wyndham Green program. With two core businesses encompassing timeshareVALUE stakeholders as those who play an integral part in the existence of our business, including: exchange and vacation rentals, Wyndham Exchange & Rentals has a wide range of stakeholders, including associates, developers, property owners, members • Shareholders and guests. Wyndham Exchange & Rentals maintains • Associates a number of educational and recognition programs • Customers: to illustrate the benefits of sustainability and - Franchise Owners engages its associates and business partners in - Timeshare Owners its green initiatives. - Suppliers - Guests - Global Industry and Policy Partners Our stakeholders, such as shareholders, associates, and supply chain partners play an important and distinct role in the advancement and operations of our company, and as such, are significant drivers of our sustainability program. Our diversified business model also provides our business units with a unique set of core customers and stake- holders. Wingate By Wyndham, Henderson, Nevada The vast majority of the hotel properties that are associated with the Wyndham Hotel Group are Wyndham Vacation Ownership is the market independently owned and operated by franchise leader in timeshare resorts, with our timeshare owners as our key stakeholders. Owners are pro- owners and hotel development companies. With vided sustainability education, and kept apprised responsibility for the daily management and of Wyndham Green initiatives through regular overall facility operations, these valued customers communications and at annual owner meetings. are critical to the continued success of our busi- For example, Wyndham Vacation Ownership ness, and play a role in driving the strategy and properties each have environmental programs, direction of our global sustainability efforts. The and together, have partnered with the Arbor Day 20
  21. 21. C Driving Stakeholder ValueFoundation to educate the families and theirchildren about biodiversity and conserving ourrain forests. • Career ManagementWith operations in over 100 countries, WyndhamWorldwide is an industry leader and global corporate • Wishes by Wyndham • Wyndham Diversitycitizen maintaining important relationships withindustry, government, and community and civic • Count on Me! • Be Well Health and Wellnessorganizations around the world. These relationships • Caught Green Handed • Sustainability 101 Trainingfurther connect and integrate our businesses inthe communities where they operate, allowing • Wyndham Green Councilthe Company to play a role in improving the livesof those we serve, and drive local and global • Investorscommerce, hospitality, and social policy. • Governance CommitteeOur stakeholders consist not only of the associates • Board of Directors • Women On Their Waywe employ, but also our customers. Wyndham • DevelopersWorldwide customers include timeshare owners, • Sustainability Reporting • Timeshare Ownersfranchisees and developers as well as the gueststhat stay in our properties. We also work with • Guests • Wyndham Worldwideexternal customers such as academic institutions, • Franchisees Silver LEED Certificationgovernments and NGOs. Finally, our shareholders • Governmentkeep us focused to make a difference and drive • Associatesfor results. Our stakeholders have been an integral • World Travel andpartner in helping us develop and implement Tourism Councilthe Wyndham Green program. Progress of our • Environmental Protectionwork with stakeholders these past two years is Agencyoutlined below. • International Tourism Partnership • American Hotel Lodging Association • United States Green Building Council 21
  22. 22. C Stakeholder ChartSTAKEHOLDER CHALLENGES & OPPORTUNITIES PROGRESSGROUPAssociates • Educate our associates about sustainable development • Wyndham Green Council – Our Council was structured to train, educate, track • Provide practical tools and programs for employee involvement and motivate our associates to develop and implement innovative solutions • Stimulate employee involvement and spread enthusiasm around the world. • The “Caught Green Handed” program recognizes associates who have provided triple bottom line benefits within the Wyndham Rental & Exchange and Wyndham Vacation Ownership businesses. • Sustainability 101 Training – this learning module educates associates on the basics about a carbon footprint and outlines proven business practices currently being implemented in Wyndham Worldwide locations around the world. • Education – over 20,000 worldwide associates have been trained in 2009/2010 through various initiatives run by the Wyndham Green Council. • Other programs that drive value to our human capital include: Count on Me! service culture, Be Well Health and Wellness programs, Wyndham Diversity, Leadership and Career Management and Training, Wishes by Wyndham charitable efforts and University Relations.Shareholders • Demonstrate Wyndham Green’s top-down and grassroots • Governance of the program through the participation of the Global Green approaches to sustainability Council Senior Leadership team and the Corporate Governance Committee. • Provide mechanisms for informing and influencing shareholders • The Global Best Practices document was distributed to highlight progress about sustainability and program success. The first GRI Sustainability Report demonstrates the on-going commitment to track and measure Wyndham Worldwide’s environmental footprint. • This past year, Wyndham Worldwide received Leadership in Energy and Environmental Design (LEED) Silver Interior Certification from the U.S. Green Building Council (USGBC) for the new 250,000 square foot Corporate Headquarters located in Parsippany, New Jersey. Wyndham Worldwide was awarded the “Green Pioneer” award from ConEdison Solutions for purchasing 100% of the buildings’ electricity from wind power generation.Customers - • Gain buy-in on best practices where the Company does not have • The Eco-Resort recognition in Australia, began by Wyndham ExchangeOwners and operational control and Rentals to drive sustainable practices in resort development, is oneFranchisees • Demonstrate the ROI of initiatives that require capital expenditures of the first in the industry. • Stimulate stakeholder involvement and spread enthusiasm • To date, Wyndham Hotel Group affiliated with over 350 sites worldwide that have received state, national or global certification such as Green Key, Green Globe, LEED and others. 22
  23. 23. C Stakeholder Chart (continued)STAKEHOLDER CHALLENGES & OPPORTUNITIES PROGRESSGROUPCustomers - (con’t) • The Green Franchisee Advisory Board was formed in 2010 as a cross-brandOwners and team of 12 members where both brand owners and general managersFranchisees showcase, test and share best practices to advance sustainability in the(con’t) hotel group portfolio. • The Wyndham Hotel Group 2010 Global Conference offered various training and educational workshops about the Wyndham Green Program, impacting almost 6,000 franchisees. The Champions of Green Panel was a group of franchisees that shared experiences on implementing sustainable practices at their properties.Customers - • Educate and motivate guests about their role in reducing • Earth Smart and other Re-linen programs have been rolled out across 90%Guests environmental impacts during their stay of the Wyndham Hotel Group global franchise and managed hotel portfolio. • Leverage the Company’s expertise to help guests to be more • Wyndham Green’s Program for Kids was designed to teach children sustainable even after their hotel stay about the environment and how they can positively impact the world around them.Customers - • Improve practices related to sustainable sourcing • The Green Supplier Survey was created to identify eco-products, servicesSuppliers • Work with suppliers to develop more environmentally friendly, and vendors with whom Wyndham Worldwide can partner. diverse and socially responsible products • The Green Supplier Program was implemented, offering sustainable products, services and programs to those within the Wyndham Worldwide family. • The Wyndham Supplier diversity program offers certified minority, women- owned and other diverse groups the opportunity to seek potential business and add value in cost, quality or revenues.Customers - • Educate and motivate owners about their role in reducing • Sustainable practices were included in the Home Owners’ Association trainingTimeshare Owners environmental impacts and education initiatives during the annual meetings. • Provide measurable performance mechanisms for timeshare • Wyndham Vacation Ownership received the ARDY Award from the owners to improve the energy efficiency and reduce the American Resort Development Association (ARDA) for a Green environmental impact of their homes Sustainable Company program for their development of a green certification program, one of the first of its kind focused on sustainability in the industry. Almost 100% of all Wyndham Vacation Ownership resorts have received internal certification from installation of energy efficient lights, water efficient fixtures and using green cleaning supplies and eco-friendly laundry detergents. As of today, more than 20 resorts have received state green certification. • The Wyndham Worldwide vice president of Sustainability led a panel at the 2010 ARDA Annual Conference to highlight the business benefits of sustainable practices. 23
  24. 24. C Stakeholder Chart (continued)STAKEHOLDER CHALLENGES & OPPORTUNITIES PROGRESSGROUPCustomers - • Encourage participation in the industry’s activities to promote • World Travel and Tourism Council – Wyndham Worldwide contributed to theGlobal Partners sustainability development of Leading the Challenge on Climate Change, which outlines • Engage academic institutions to conduct further research in global policies for the travel and tourism industry. sustainable hospitality • World Business Summit – Wyndham Worldwide participated in the development of the global travel and tourism policy and initiatives outlined in The Copenhagen Call. • International Tourism Partnership – The Company participated in the rollout of global resources such as the Environmental Management for Hotels, Sustainable Hotel Siting, Design and Construction, Going Green Guide and ongoing development of best practices for the industry. • In 2010 Wyndham Worldwide joined The Clinton Global Initiative (CGI), with leaders from all sectors of society to discuss and make commitments to action on global issues of pressing concern. • U.S. Green Building Council (USGBC) – The Company participated in the development of the Hospitality Existing Building program and hosted the New Jersey Green Gala at Wyndham’s corporate headquarters. The Wyndham Worldwide VP of Sustainability serves on the board for the USGBC of NJ and heads the hospitality committee. • American Hotel Lodging Association – The Wyndham Worldwide VP of Sustainability chairs the Environmental and Engineering Committee and participates in the Green Task Force outlining industry best practices such as the AHLA Green Guidelines. • Environmental Protection Agency – Wyndham Worldwide participates in the Energy Star portfolio program and trained over 600 hotels about the EPA Portfolio Manager program in North America. • Academic Institutions – The Company has active partnerships and involvement with Cornell University, Fairleigh Dickinson, Wharton and The University of Pennsylvania, Cambridge Climate Leaders and Harvard focusing on Sustain- ability Roundtables, panels and research related to sustainability and other leadership and educational programs. NGOs – In 2010 Wyndham Worldwide supported organizations such as the Plastic Free Ocean and the Arbor Day Foundation. The Company offers Arbor Day Specialty Coffee in over 130 Wyndham Vacation Ownership Resorts. This is shade-grown coffee grown under tropical rainforests by local farm cooperatives in Peru and is Rain Forest Alliance Certified. Wyndham Worldwide has made a commitment to use 200,000 pounds of this coffee for the next several years. 24

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