Broadband Quality of Service
Experience (QoSE):
How does PH Internet Fare?
Mary Grace Mirandilla-Santos
Independent teleco...
Broadband QoSE
• LIRNEasia: a regional ICT and policy regulation
think tank active across Asia Pacific.
• AsokaTissa (AT) ...
AT-Tester Method
1. 6 Parameters: Download, Upload, RTT, Jitter, Packet Loss and
Availability
2. Multiple days: during the...
Parameters Tested
• Throughput (Kbps)
– actual amount of useful data sent on a transmission;
– download or upload speeds t...
Source: Gonsalves, T.A. & Bharadwaj, A. (2009)
Actual vs. Advertised Speed
Download from an international server
Actual vs. Advertised Speed
31.8%
Actual vs. Advertised Speed
Download from an international server
Latency - International
Philippine ISPs Only
Jitter - International
Philippine ISPs Only
Value for Money (kbps per USD)
Philippine ISPs Only
Value for Money
Download speed (average of 4 days/time slot)
Monthly Cost of Plan (USD)*
If you pay PHP800/month for speed...
Value for Money (kbps per USD)
Philippine vs. select SA & SEA ISPs
Who and what are affected?
• Public sector: e-Government
• Business: SMEs and online sellers
• Education: e-Learning and d...
Important Questions
• Is there truth in advertising?
21.7% highest actual vs. advertised speed achieved.
Recommended is 80...
Thank you.
Mary Grace Mirandilla-Santos
Independent telecom/ICT policy researcher
gmirandilla at gmail dot com
http://www....
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Santos broadband quality of service experience (qo se)_final

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Broadband quality of service experience (QoSE) tests conducted in the Philippines in Q1 2014.

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Santos broadband quality of service experience (qo se)_final

  1. 1. Broadband Quality of Service Experience (QoSE): How does PH Internet Fare? Mary Grace Mirandilla-Santos Independent telecom/ICT policy researcher June 27, 2014 | DOST-ICTO
  2. 2. Broadband QoSE • LIRNEasia: a regional ICT and policy regulation think tank active across Asia Pacific. • AsokaTissa (AT) Tester: user-oriented diagnostic methodology designed to test different parameters of quality that affect a user’s online experience. • Software based; more cost effective; multiple domains; multiple readings • Web-based and free: http://www.lirneasia.net/AT_Tester
  3. 3. AT-Tester Method 1. 6 Parameters: Download, Upload, RTT, Jitter, Packet Loss and Availability 2. Multiple days: during the week and on weekends 3. At six times: 0800, 1100, 1500, 1800, 2000, 2300 hrs (3 readings per slot) 4. Averages of multiple readings for each time slot, taken from unannounced, unknown locations 5. Varying server locations: ISP domain; International domain; National domain Participants: select South Asian and Southeast Asian cities , including Manila.
  4. 4. Parameters Tested • Throughput (Kbps) – actual amount of useful data sent on a transmission; – download or upload speeds to/from a local and int’l server. • Latency (ms) – delays when voice packets transverse the network, measured in milliseconds by using Round Trip Time (RTT); – less than 300 ms is considered acceptable. • Jitter (ms) – uneven latency and packet loss – less than 50ms is acceptable. • Packet Loss (%) – number of packets that does not reach destination. – less than 3% is considered good.
  5. 5. Source: Gonsalves, T.A. & Bharadwaj, A. (2009)
  6. 6. Actual vs. Advertised Speed Download from an international server
  7. 7. Actual vs. Advertised Speed 31.8%
  8. 8. Actual vs. Advertised Speed Download from an international server
  9. 9. Latency - International Philippine ISPs Only
  10. 10. Jitter - International Philippine ISPs Only
  11. 11. Value for Money (kbps per USD) Philippine ISPs Only
  12. 12. Value for Money Download speed (average of 4 days/time slot) Monthly Cost of Plan (USD)* If you pay PHP800/month for speeds of “up to 3.6 Mbps” but your actual average speed is 500 kbps, then you get only 14% of what you pay for (based on advertised speed). * For prepaid, the “unli data promo” cost for 5 days was used x 6 to get the price for 30 days or 1 month.
  13. 13. Value for Money (kbps per USD) Philippine vs. select SA & SEA ISPs
  14. 14. Who and what are affected? • Public sector: e-Government • Business: SMEs and online sellers • Education: e-Learning and distance learning • Local content providers: Local websites, Online gaming • Disaster risk reduction: Project NOAH, ARKO • Ordinary citizens: OFWs and their families, students, telecommuters, freelancers
  15. 15. Important Questions • Is there truth in advertising? 21.7% highest actual vs. advertised speed achieved. Recommended is 80% for PH. • Are Philippine ISPs offering broadband? (Relatively) better performing PH plan tested offered >256 kbps download speed only 50% of the time. • Must government rule on minimum performance standards for internet service? All three major ISPs did not meet acceptable levels for critical QoSE parameters (actual vs advertised, latency, jitter) and has lowest value for money among all ISPs tested.
  16. 16. Thank you. Mary Grace Mirandilla-Santos Independent telecom/ICT policy researcher gmirandilla at gmail dot com http://www.linkedin.com/in/gracemirandilla

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