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GARY A           31027 Morgan Dr. Warren, MI 48088                (586) 214-3825PROFESSIONAL...
WOODMONT COUNTRY CLUB (PRIVATE) ROCKVILLE, MD 20852APRIL TO NOVEMBER 1985 / Head Golf Professional Mr. Tony Marlowe*Intern...
RECENT PROFESSIONAL CONTINUING EDUCATION (within last 2 years)*UNIVERSITY OF NOTRE DAME: Executive Business Administration...
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Mandrella Resume


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Mandrella Resume

  1. 1. GARY A 31027 Morgan Dr. Warren, MI 48088 (586) 214-3825PROFESSIONAL STRENGTHS SUMMARYBUSINESS ADMINISTRATION*University of Notre Dame: Executive Masters Certificate in Business Administration*Strategic business planning; operations, course and club usage, event and teaching programs*Strategic business planning; assisted in budgeting, retail merchandise buying plan, event planning and scheduling, lesson program, coordination of all club activities*Special event and tournament operations; budgeting, scheduling, creative design, and promo- tion; events were designed and managed for optimum entertainment and attendance to increase golf course use, food and beverage sales and overall club use and satisfaction*Operations daily management; golf course operations, retail store operations, event operations, lesson program, customer satisfaction, personnel decisions*Detailed operations manual creation, implementation and execution*Survey driven merchandise planning and event planningMANAGEMENT*Self-motivated, little need for supervision, detail oriented professional results on time*Analytical, innovative and creative problem solving and decision making in a high pressure atmosphere in operations management, event management and customer service*Superior customer relations, interactions, sales, advising, service, coaching and teaching*Superior detailed tournament operations management, well known for the events I produced*Retail management; merchandising including all aspects of inventory control; ordering, display, selling, point of purchase and stock level management*Personnel management; ranging up to 20 people at different times; inside / outside staff*Personnel management; golf shop manager training, professional development training of staff, sales training, customer service training, customer relations trainingPROFESSIONAL*Operations management customer service focused*Business writing / communications; advertisements, information booklets (clip book software), articles, newsletters, tournament programs, tournament budgets, tournament scoring and results boards, policy and procedure manuals, teaching programs, staff to member communications*Microsoft office suite, primarily Word and Excel*Apple iWork; Pages, Numbers, Keynote (all Microsoft compatible)MISCELLANEOUS*Managed a 50+ a year Tournament / Event Schedule for 10 Years (Tam O’Shanter CC)*Teaching; all levels of players, individual, group, clinics, juniors to seniors, club-fitting*Teaching; female student made it on The Ohio State University golf team (Tam O’Shanter CC)*Teaching; lesson fees raised from $30 to $55 a half hour, $110 an hour (Tam O’Shanter CC)*Teaching; golf students only all female team to win a PGA Tour Pro-Am (Tam O’Shanter CC)*Teaching; Trackman swing and ball flight analysis system use during tournaments*Rules official; Tournaments and Club Championship Matches*Honda Classic Tour Event (TPC experience)*Landmark Land Shootout Tour Event (Palm Beach Polo)*Skoal Bandit Senior Tour Event (Tulsa CC)
  2. 2. PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTSTAM O’SHANTER COUNTRY CLUB (PRIVATE) WEST BLOOMFIELD, MI 48325APRIL 1995 TO 2008 / Head Golf Professional Mr. Dennis Spaulding*Assistant Golf Professional*Earned member confidence and respect concerning tournament operations, teaching skills, customer service, retail management and overall handling of the membership*Feedback in the form of numerous member compliments to superiors*Innovative and visionary problem solving during golf course renovation*Budgeted, planned and managed an extremely active tournament schedule; 50+ events*Created new and exciting events that increased member use of golf course and F & B revenue*Created, planned, organized and executed new format tournament that sold out 3 times in 1 year*Provided successful lesson program for players of all abilities, created the “Lesson Card”*Created and instituted a pace of play program which accomplished 4 hour rounds of golf*Actively managed golf shop with over $350,000 sales a year, targeted to specific customers*Developed and executed well attended Ladies and Junior Clinics and various group clinics*Represented the club professionally in various charity golf tournamentsPAINT CREEK GOLF CLUB (PRIVATE) LAKE ORION, MI 48035APRIL 1990 TO DECEMBER 1990 / Head Golf Professional Mr. Steve Vickery*Assistant Golf Professional*Developed and strengthened communication skills with management*Actively experienced new facility start-up procedures*Lesson series golf students with monitored statistical progressTPC EAGLE TRACE / PGA TOUR (PRIVATE) CORAL SPRINGS, FL 33071OCTOBER 1987 TO OCTOBER 1989 / Head Golf Professional Mr. Rex Fullerton*Assistant Golf Professional*Experienced the excellent golf business training program in the TPC Network*Responsible for budget control, inventory management, invoice management, merchandise control based on strict PGA Tour standards*Set up cart and guest check-in procedures that resulted in considerable increase in revenue during my tenure, club turned a profit for the first time in 5 year existence*Contributed to a $20,000 increase in shop sales from 1st year to 2nd year when put in charge of pro shop during Honda Classic PGA Tour Event*Awarded highest participation prize in Southeast USA; Chrysler Putting Championship (organized, designed and implemented start to finish)*Improved customer service, especially in special orders and tournament management*Extensive tournament program for members, ran Ladies Day*Numerous lesson series and clinics, including 50+ participant junior clinic*Increased a 3 handicap students drives by 20 yardsPALM BEACH POLO AND COUNTRY CLUB (PRIVATE) WEST PALM BEACH, FL 33414DECEMBER 1986 TO OCTOBER 1987 / Head Golf Professional Mr. Kenny Huff*Internship*Set up bag room controls saving 30 work hours per week and + $480 per month*Analyzed bag storage inventory and achieved $12,000 in uncollected fees*Marshaled Landmark Land Shootout which featured many PGA TOUR PROFESSIONALS*Had a one on one 45 minuted conversation with Hank Haney on teaching golf*Taught the golf swing to Japanese man who spoke no English
  3. 3. WOODMONT COUNTRY CLUB (PRIVATE) ROCKVILLE, MD 20852APRIL TO NOVEMBER 1985 / Head Golf Professional Mr. Tony Marlowe*Internship*Caddied in regional qualifiers US OPEN*Surrounded by great players helping with my understanding of the golf swing and how to teach it, and also to develop my own playing abilityTULSA COUNTRY CLUB (PRIVATE) TULSA, OK 74127MARCH TO AUGUST 1984 / Head Golf Professional Mr. Tim Leslie*Internship*Actively experienced the Skoal Bandit Senior Tour Event*Introduction to golf professional responsibilitiesAEM GOLF SPECIALTIES (GOLF ACCESSORIES BUSINESS) FRASER, MI 48026JANUARY 1991 TO MARCH 1995 / Family owned business*Marketing Director / Strategy / Sales*Research clientele, market analysis, advertisements, sales consultant, customer relations*Develop customer base, develop mission / goals, develop product line, develop brochure*Increase merchandise sales by 20% with extremely limited marketing budget*Cut cost of brochure program in half and increased market reach, redirected target market to specific clientele, end result 20% increase sales*Increase in revenue due to upgraded product line*Do it yourself project completion skills, start to finishPLAY MORE GOLF (INTERNET SALES BUSINESS) WARREN, MI 48088JANUARY 2005 TO 2007 / Owner*Owner*Sold over $50,000 packaged golf tees through Ebay*Sold to every state in the U.S. and over 15 different countries, all over the internetEDUCATIONFERRIS STATE UNIVERSITY BIG RAPIDS , MI GRADUATION 1987Bachelor of Science Degree in BusinessMajor: Marketing -- Professional Golf Management OptionGolf Workshops completed at Ferris State UniversityTeaching Dr. Gary Wiren, Bill StrausbaughRules of Golf Ben NelsonGolf Car Maintenance Jack RichardsGolf Club Repair John Henrich *Voluntarily attended teaching workshop by PGA Master Professional Mike Hebron Author: “See & Fell the Inside Move the Outside”MACOMB COMMUNITY COLLEGE WARREN, MI GRADUATION 1983Associate Degree of Applied Science General BusinessMACOMB COMMUNITY COLLEGE WARREN, MI GRADUATION 1982Associate Degree of Applied Science Liberal Arts
  4. 4. RECENT PROFESSIONAL CONTINUING EDUCATION (within last 2 years)*UNIVERSITY OF NOTRE DAME: Executive Business Administration Certificate Program*PGA SEMINAR: Internet Marketing and Website Development*PGA SEMINAR: Financial Education Seminar*PGA SEMINAR: Career Environment Golf*PGA SEMINAR: PGA Teaching and Coaching Summit*PGA SEMINAR: Rules of Golf*HARVARD BUSINESS ELEARNING: Introductory to Finance*HARVARD BUSINESS ELEARNING: Measuring Marketing Performance*WAYNE STATE UNIVERSITY: 7040 Managing Organizational Behavior*HOMESTUDY: Customer Satisfaction*HOMESTUDY: Influencing Others*HOMESTUDY: Creativity in Business*HOMESTUDY: Giving and Receiving CriticismHOBBIES & INTERESTSNutrition and FitnessBusiness Owner; PLAY MORE GAMES -- STRATEGICFORCEGAMES iphone applications; golf lessons and golf informationEXTRA CURRICULA ACTIVITIES*Member of the PGA President’s Counsel on Growing the Game 2005 - 2007*Hosted Play Golf America Program 2005 - 2007*Participated in First Tee Teaching Program*Ferris State University / Student Association: Tournament and Social Committees*Organized successful golf tournament at Michigan State University for the Professional Golf Management Students of Ferris State; attended by the Dean of PGM ProgramGOLF ACTIVITIES*Participation in numerous Pro-Am Tournaments*Low Medalist Playing Ability Test at TPC Eagle Trace*Participation in PGM Golf Tournaments, Ferris State University, Summer 1987, Fall ’84, ’83 Includes 1st Place finish in Team Play Alumni Tournament*Participation in Michigan Publinx Golf Association 1981