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Paul Hesselschwerdt
President
Fabrizio Battaglia
Partner
What are the principles behind training that
sticks?
1. What is Training That Sticks
(and why is it important)
2. Three Challenges
3. The Embedding Process, how and why it wor...
3
Your challenges
MeasurementSkills and
Behaviors
Training
1. What is Training That Sticks
(and why is it important)
2. Three Challenges
3. The Embedding Process, how and why it wor...
What is Training that Sticks?
Results in changes in behavior and
improvements in skills that last
Results in changes in th...
Does your training stick?
Flickr: comedy_nose
Why is it important?
3 case studies
Flickr: jurvetson
Research says:
Source: Richardson and Training Industry, Inc.
Why are so few companies are successful ?
4
Why does some training stick?
5
And Business training doesn’t?
1. What is Training That Sticks
(and why is it important)
2. Three Challenges
3. The Embedding Process, how and why it wor...
6
How can you provide training that stays with
participants for a longer time?
Challenge 1
People forget fast
90% of all your activities are habits
How can you insert new behaviours in already “full”
agendas?
Challenge 2
Most behavi...
How can you help people recognize and overcome
their own mental barriers?
Challenge 3
People have strong barriers to change
1. What is Training That Sticks
(and why is it important)
2. Three Challenges
3. The Embedding Process, how and why it wor...
Research says:
Companies invest mostly in delivery
Source: Richardson and Training Industry, Inc.
But effective companies invest more in
sustainment
Sustainment
+61 %
Source: Richardson and Training Industry, Inc.
LEARN &
APPLY
Traditional
EMBED SUPPORT
TimeGPI Embedding Process
LEARN
Traditional vs. GPI Embedding Process
Learn - Embed -Support
Preparation
Webinars
Stage 1: Stage 2: Stage 4:
Up to 1 month
Stage 3:
4-6 weeks 3 months
Stage 5:
...
Stage 1 - Preparation
Outcomes Preparation Webinars
• Communicate the Vision and gain buy-in
• Clarify purpose, process, expected outcomes, role...
Stage 2 – Learn
13
Traditional Training
“Teaching Approach”
Global Partners Training
“Practice Approach”
20%
Application
Participants get ...
17
Participants cannot access support
when they need it most, they just don’t
apply
Participants receive in the field supp...
Stage 3 – Application
Stage 4 - Embedding
17
When this phase exists, participants
are told to make it, regardless of what
prevents them from “doing it”
Participants...
Stage 5 - Support
Source: Richardson and Training Industry, Inc.
Research says:
22
Traditional Training
“Individual Approach”
Global Partners Training
“Sustaining Approach”
There is no community to rely...
Why the embedding process works
23
Habits
Structure
+
Modification
Coaching
+
Peer Collaboration
1. What is Training That Sticks
(and why is it important)
2. Three Challenges
3. The Embedding Process, how and why it wor...
Total Customer Focus
• Expansion, retention and renewal of service
contracts
• Reduction of service ‘giveaways’
• Increase...
How to Make Training Stick Webinar
How to Make Training Stick Webinar:
http://bit.ly/1hpI1Ol
In this webinar you will lear...
Ph. 781-352-2460
info@globalpartnersinc.com
www.globalpartnersinc.com
Global Partners, Inc.
One Broadway
Cambridge, MA, 02...
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How to make training stick

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Are you tired of having to constantly force your colleagues through training and development programs that you have worked hard to put together and people don’t even end up using? Imagine instead if you could create training and development programs so effective and engaging that participants and line managers can’t wait to go through and apply.

If you think about it, there is training that we all have experienced that is long-lasting. You have probably learned at some point in your life how to drive a car, swing a golf club, and even ski down a mountain. These are things we never forget. Why can’t business training be the same way?

Learn about the principles behind Training that Sticks, for example:

- How to create programs that are so engaging and practical that participants can’t wait to participate and try what they learn in the field;
- How to support participants in overcoming their challenges and sharing their successes; and
- How to create a self-sustaining community of continuous support among participants.

Published in: Business
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How to make training stick

  1. 1. Paul Hesselschwerdt President Fabrizio Battaglia Partner What are the principles behind training that sticks?
  2. 2. 1. What is Training That Sticks (and why is it important) 2. Three Challenges 3. The Embedding Process, how and why it works 4. Results you can expect 5. Questions Today’s Agenda
  3. 3. 3 Your challenges MeasurementSkills and Behaviors Training
  4. 4. 1. What is Training That Sticks (and why is it important) 2. Three Challenges 3. The Embedding Process, how and why it works 4. Results you can expect 5. Questions Today’s Agenda
  5. 5. What is Training that Sticks? Results in changes in behavior and improvements in skills that last Results in changes in the culture of the organization Significantly impacts business results
  6. 6. Does your training stick? Flickr: comedy_nose
  7. 7. Why is it important? 3 case studies Flickr: jurvetson
  8. 8. Research says: Source: Richardson and Training Industry, Inc. Why are so few companies are successful ?
  9. 9. 4 Why does some training stick?
  10. 10. 5 And Business training doesn’t?
  11. 11. 1. What is Training That Sticks (and why is it important) 2. Three Challenges 3. The Embedding Process, how and why it works 4. Results you can expect 5. Questions Today’s Agenda
  12. 12. 6 How can you provide training that stays with participants for a longer time? Challenge 1 People forget fast
  13. 13. 90% of all your activities are habits How can you insert new behaviours in already “full” agendas? Challenge 2 Most behaviors are habitual
  14. 14. How can you help people recognize and overcome their own mental barriers? Challenge 3 People have strong barriers to change
  15. 15. 1. What is Training That Sticks (and why is it important) 2. Three Challenges 3. The Embedding Process, how and why it works 4. Results you can expect 5. Questions Today’s Agenda
  16. 16. Research says: Companies invest mostly in delivery Source: Richardson and Training Industry, Inc.
  17. 17. But effective companies invest more in sustainment Sustainment +61 % Source: Richardson and Training Industry, Inc.
  18. 18. LEARN & APPLY Traditional EMBED SUPPORT TimeGPI Embedding Process LEARN Traditional vs. GPI Embedding Process
  19. 19. Learn - Embed -Support Preparation Webinars Stage 1: Stage 2: Stage 4: Up to 1 month Stage 3: 4-6 weeks 3 months Stage 5: Learn Workshop Application Webinars Embedding Workshop Support Webinars The Embedding Process
  20. 20. Stage 1 - Preparation
  21. 21. Outcomes Preparation Webinars • Communicate the Vision and gain buy-in • Clarify purpose, process, expected outcomes, roles and responsibilities • Gather data to be used in live workshops and throughout the program 11 70% of effective companies communicated the strategic importance of the training prior to workshops Research says: Source: Training Industry Inc.
  22. 22. Stage 2 – Learn
  23. 23. 13 Traditional Training “Teaching Approach” Global Partners Training “Practice Approach” 20% Application Participants get frustrated, do not see how to apply in real life Participants see the concept works. They can’t wait to try it in the field 80% Application 80% Teaching 20% Teaching What’s different? Little theory; lots of practice
  24. 24. 17 Participants cannot access support when they need it most, they just don’t apply Participants receive in the field support to overcome barriers, and share their successes Traditional Training “Single event Approach” Global Partners “Application Approach” What makes it work? Practice with a coach
  25. 25. Stage 3 – Application
  26. 26. Stage 4 - Embedding
  27. 27. 17 When this phase exists, participants are told to make it, regardless of what prevents them from “doing it” Participants recognize their own barriers and decide to overcome them to “make it” Traditional Training “Outside-in approach” Global Partners "Inside-out approach” You CAN ??? What enables change? Recognition
  28. 28. Stage 5 - Support Source: Richardson and Training Industry, Inc. Research says:
  29. 29. 22 Traditional Training “Individual Approach” Global Partners Training “Sustaining Approach” There is no community to rely on for supporting new behaviours Participants keep supporting each other thanks to Peer Collaboration What makes it stick? Peer Collaboration
  30. 30. Why the embedding process works 23 Habits Structure + Modification Coaching + Peer Collaboration
  31. 31. 1. What is Training That Sticks (and why is it important) 2. Three Challenges 3. The Embedding Process, how and why it works 4. Results you can expect 5. Questions Today’s Agenda
  32. 32. Total Customer Focus • Expansion, retention and renewal of service contracts • Reduction of service ‘giveaways’ • Increased adoption of new technologies Trusted Business Partner • Increased account share • New opportunities within accounts Strategic Account Alignment • Increase in account share from 0 to 25% • Partnership with senior management at key accounts Challenge… Where you applied the training Approach… That you used Results… That you achieved Tangible Outcomes
  33. 33. How to Make Training Stick Webinar How to Make Training Stick Webinar: http://bit.ly/1hpI1Ol In this webinar you will learn about the principles behind Training that Sticks, for example: • How to create programs that are so engaging and practical that participants can’t wait to participate and try what they learn in the field; • How to support participants in overcoming their challenges and sharing their successes; and • How to create a self-sustaining community of continuous support among participants. This webinar will provide you some of the newest ideas and techniques from our experiences implementing Training that Sticks with companies in Healthcare, Technology and Engineering.
  34. 34. Ph. 781-352-2460 info@globalpartnersinc.com www.globalpartnersinc.com Global Partners, Inc. One Broadway Cambridge, MA, 02142 Contact Us for More Information

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