Managing a health library…bringing people & biomedical knowledge togetherDean Giustini, UBC biomed librarian (March 2012)S...
Agenda  ∗ Skills of the health library manager  ∗ Librarian manage yourself  ∗ Empower others  ∗ Conflict  ∗ Standards (e....
Skills of the health library managerCommunication•Create new ideas & new knowledge•Delegation•Empowering others•Investigat...
Interpersonal skillsWritten communication•Oral communication (e.g. use fewer words)•Network with and remember other people...
Teaching with BOPPPS "... the BOPPPS model is a way of organizing lesson plans to ensure thatyour workshops engage learner...
Teaching roles in:• Lifelong learning• Situated ‘cognition’ & teaching• Community of practice• Health library as electroni...
Evidence-informed teaching• Think / write down your thoughts• Pair up / share your thoughts• 7-9 minutes• Share your thoug...
Managing (your) emotions at work •   You choose how to react •   Authority issues •   Competition for resources •   Differ...
Conflict has some value AND constructive if: •It opens up lines of communication •Gets conflict out in the open •Builds te...
But conflict can be …  Destructive if:  •   Relationships are damaged  •   Team spirit suffers  •   Energies are sapped aw...
(how)do you handle conflict?     Dean Giustini, UBC biomed librarian (March 2012)                    SLAIS Adjunct faculty
Conflict styles       c= minimal cooperation a= minimal assertiveness       C=maximum cooperation A=maximum assertiveness ...
Future health library leaders• Support research, education & patient care• Politically-savvy & ‘political survivors’• Know...
Challenges in health libraries • Developing new leaders • Fostering new models of library & information services • Accommo...
Benchmarks in Canada• Learn from best practices• Examine what your peers are doing  define best  practice(s) compare to ...
Accreditation in Canada• To be accredited means:  •   To meet (inter)national “standards of quality”  •   TQI / TQM proces...
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LIBR534 Managing a health library

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  • Managing a health library: bringing people & biomedical knowledge together My mission: every health librarian should have a “MISSION”
  • AGENDA tonight : Explore skills of the library manager Including consultation and teaching roles in 21 st century health care Think about how you can manage yourself first And empower others second Possible roles of health librarians in medical accreditation, curriculum, education Respond to individual needs of health students and faculty as appropriate Approach our consultation & teaching roles in an evidence-based manner Readings : Barron S, Manhas S. Electronic health record (EHR) projects in Canada: participation options for Canadian health librarians. J Can Health Libraries Assoc. 2011;32(3):137-143. Giustini D. Evidence-based teaching for health librarians. JCHLA/JABSC. 2010;31(1)7-10.
  • Communication – central to the health library manager (indeed any manager) Create new ideas & new knowledge Delegation – how do you get someone to do something for you? Empowering others Investigating new ideas, tools, services ALWAYS – how will you keep up to date? Promoting high standards – but creating a scaffold of support Teaching others – showing care, taking time
  • Written communication Oral communication (e.g. use fewer words) USE fewer words generally Network with and remember other people – remember people’s names Be warm, friendly & positive ALL THE TIME (at least at the beginning) Observe what others are doing, interested in (show some interest in others) Pay attention to institutional ‘cultures’ (notice it’s BRITISH columbia not UNITED STATES columbia) Learn how to manage your emotions
  • "... the BOPPPS model is a way of organizing lesson plans to ensure that your workshops engage learners… that they are relevant, support lifelong learning and what might be called ‘learning transfer’. The BOPPS components are very useful in designing and delivering lessons. When all of these components are considered, instructors can be creative in how they order the components and, in some cases, combine them...“ http://hlwiki.slais.ubc.ca/index.php/BOPPPS_Model (Handout I)
  • Lifelong learning should be about teaching transferrable/durable skills not “one-offs” Teaching to achieve a goal is wonderful; situating it makes it more possible Developing a community of practice so that students learn the EBP research cycle and emulate it – is a higher goal The idea of the library as LABORATORY Assessment & planning is critical in teaching; do you do more than just ask your users whether they “liked” the workshop Do you test what they learned
  • Think / write down your thoughts Pair up / share your thoughts 7-9 minutes Share your thoughts with larger group
  • The Thomas Killman Conflict Model uses two axis with Y AXIS "assertiveness" in RED and X AXIS "cooperativeness“ in YELLOW GOING RIGHT The model identifies five different conflict styles Let’s see you if you can identify your own CONFLICT “style” competing (assertive, uncooperative) avoiding (unassertive, uncooperative) accommodating (unassertive, cooperative) collaborating (assertive, cooperative)c compromising (intermediate assertiveness and cooperativeness) The TKI will help to identify your preferred mode of dealing with conflict; and help you understand how others resolve conflict and eventually teach you new skills to identify more appropriate ways of resolving conflict
  • Trend spotting Support research, education & patient care Politically-savvy & ‘political survivors’ Know what happens in your organization Be an early adopter of information technologies Articulate new roles for health librarians / profession e.g., informatics, e-health, EHRs (electronic health records)
  • Developing new leaders Fostering new models of library & information services Accommodating alternative career paths & roles Recruiting the best talent Identifying best practices Information glut
  • Learn from best practices Examine what your peers are doing  define best practice(s)  compare to your own information practice Identify opportunities for improvement (TQM) CHLA/ABSC Benchmarking Tool Kit Agree on what to measure / how to measure it Profiles, variables, indicators
  • Accreditation is a structured process where organizations or academic programs are evaluated by accreditation bodies in key operational /strategic areas this process happens once every three to five years the goal in accreditation is to achieve the standards or benchmarks set out by regulating or accrediting bodies and to get their stamp of approval health care organizations in Canada are accredited through Accreditation Canada . Why should health librarians worry about accreditation ? Hospital accreditation requires that qualified librarians are available to provide reference /information services and training how to use MEDLINE. Most academic libraries are located within proximity of medical schools (and often are situated in the same building). Accreditation Canada is a not-for-profit, independent organization accredited by the International Society for Quality in Health Care (ISQua) It provides an external peer review process to assess and improve services for patients and clients based on standards of health care excellence. Accreditation Canada's programs have helped to promote quality health care for more than 50 years Knowledge exchange at Accreditation Canada
  • LIBR534 Managing a health library

    1. 1. Managing a health library…bringing people & biomedical knowledge togetherDean Giustini, UBC biomed librarian (March 2012)SLAIS Adjunct faculty
    2. 2. Agenda ∗ Skills of the health library manager ∗ Librarian manage yourself ∗ Empower others ∗ Conflict ∗ Standards (e.g., accreditation / personal) ∗ Teaching & knowledge translation ∗ Evidence-informed assessment Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    3. 3. Skills of the health library managerCommunication•Create new ideas & new knowledge•Delegation•Empowering others•Investigating new ideas, tools, services•Promoting high standards•Teaching others http://hlwiki.slais.ubc.ca/index.php/Managing_health_libraries Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    4. 4. Interpersonal skillsWritten communication•Oral communication (e.g. use fewer words)•Network with and remember other people•Be warm, friendly & positive•Observe what others are doing, interested in•Pay attention to institutional ‘cultures’•Learn how to manage your emotions Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    5. 5. Teaching with BOPPPS "... the BOPPPS model is a way of organizing lesson plans to ensure thatyour workshops engage learners… that they are relevant, support lifelong learning and what might be called ‘learning transfer’. The BOPPScomponents are very useful in designing and delivering lessons. When all of these components are considered, instructors can be creative in how they order the components and, in some cases, combine them...“ http://hlwiki.slais.ubc.ca/index.php/BOPPPS_Model (Handout I) Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    6. 6. Teaching roles in:• Lifelong learning• Situated ‘cognition’ & teaching• Community of practice• Health library as electronic ‘petting zoo’• Assessment & planning http://hlwiki.slais.ubc.ca/index.php/Teaching_health_library_users - (Handout II) Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    7. 7. Evidence-informed teaching• Think / write down your thoughts• Pair up / share your thoughts• 7-9 minutes• Share your thoughts with larger group Giustini D. Evidence-based teaching for health librarians. JCHLA/JABSC. 2010;31(1)7-10. Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    8. 8. Managing (your) emotions at work • You choose how to react • Authority issues • Competition for resources • Differences over style • Low involvement • Misunderstanding between people • Personality clashes • Values • Communicate Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    9. 9. Conflict has some value AND constructive if: •It opens up lines of communication •Gets conflict out in the open •Builds team cohesion among library staff •Causes reassessment of procedures & policies •May promote positive attitude & behaviours •Increases ‘buy in’ or improves library services Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    10. 10. But conflict can be … Destructive if: • Relationships are damaged • Team spirit suffers • Energies are sapped away from mission • Differences in values among library staff are deepened • Cooperation is reduced • Morale sinks • Self-efficacy is reduced Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    11. 11. (how)do you handle conflict? Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    12. 12. Conflict styles c= minimal cooperation a= minimal assertiveness C=maximum cooperation A=maximum assertiveness • Avoidance small c, small a • Accommodate big C – small a • Competitive small c, big A • Compromise ~ big C / ~big A • Collaborate big C – big A What are the implications (of each) in health libraries? Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    13. 13. Future health library leaders• Support research, education & patient care• Politically-savvy & ‘political survivors’• Know what happens in your organization• Be an early adopter of information technologies• Articulate new roles for health librarians / profession e.g., informatics, e-health, EHRs (electronic health records)   Class reading: Barron S, Manhas S. Electronic health record (EHR) projects in Canada: participation options for Canadian health librarians. JCHLA. 2011;32(3):137-143. Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    14. 14. Challenges in health libraries • Developing new leaders • Fostering new models of library & information services • Accommodating alternative career paths & roles • Recruiting the best talent • Identifying best practices • Information glut Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    15. 15. Benchmarks in Canada• Learn from best practices• Examine what your peers are doing  define best practice(s) compare to your own information practice• Identify opportunities for improvement (TQM)• CHLA/ABSC Benchmarking Tool Kit • Agree on what to measure / how to measure it • Profiles, variables, indicators Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty
    16. 16. Accreditation in Canada• To be accredited means: • To meet (inter)national “standards of quality” • TQI / TQM processes• Accreditation Canada • Leadership & partnership, environment, human resources, information management• CHLA/ABSC Standards “…the health organization provides 24x7 access to library and information services for research-based evidence and best practice [and includes] print & e-resources, training and document delivery …managed by a professional librarian” Dean Giustini, UBC biomed librarian (March 2012) SLAIS Adjunct faculty

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