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Introduction to reference services in health and medicine 2017

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This set of slides serves as an introduction to sources of health and medical information in LIBR534, January 2017.

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Introduction to reference services in health and medicine 2017

  1. 1. Introduction to sources of medical information  Back to basics in reference work  Philosophy of information service, where to look for authoritative answers; evaluation  The reference interview in medicine  Types of health information (i.e. patient groups & consumers; health professionals)  Most common questions; categories, facets & ‘pearls’ On the wiki:  Reference services: http://hlwiki.slais.ubc.ca/index.php/Reference_services  The information needs of users: http://hlwiki.slais.ubc.ca/index.php/Information_needs_of_users Reading as in a journal club: Sollenberger JF, Holloway RGJr. The evolving role and value of libraries and librarians in health care. JAMA. 2013 Sep 25;310(12):1231-2. Introduction to sources of health & medical information Various activities, interactions in class… regular breaks at 7pm and 8pm January 17th, 2017
  2. 2. How to present an article /journal club • Communicate key idea in sentence #1 (abstract the main ideas) • Use formal structure: key ideas – how study was conducted (methods) • Conclusion (significance of idea-research/what’s new about it?) At outset, consider saying article title, where item was published & who authors are…
  3. 3. Reading: Sollenberger JF, Holloway RG Jr. The evolving role and value of libraries and librarians in health care. JAMA. 2013 Sep 25;310(12):1231-2. Work with your peer Discuss the article Report to class
  4. 4. Discuss reference services in health libraries Part I What is meant by reference services? What makes a good reference transaction? What is unique about the health context? The role of the librarian? be prepared to brainstorm with your peers / instructor Part II Why do health library users and health professionals seek information? Brainstorm
  5. 5. What is a reference source? • To look up, consult – rather than read from cover to cover • Provide foundation & lead to other types of information such as primary, secondary – & tertiary sources of information • It provides access to organized information • In medicine, a reference source can point to the ‘evidence’
  6. 6. What does Bill Katz say? “…reference work can be viewed in terms of questions and answers. Often, a patron has a question and …..expects the library to provide an answer, or at least where [an answer] can be found.” The reference encounter William A. Katz. Introduction to reference work, Vol. 1: Basic information sources. 3e. New York N.Y.: McGraw-Hill Press, 1978.
  7. 7. …“[medical reference] … may be defined as activities that provide information to accomplish the goals of the organization. These include literature and database searches, ready reference, Internet training, document delivery and outreach services.” ~ Ruth Holst. MLA Guide to Managing Health Libraries. New York: Neal Schuman, 2010 What a medical reference encounter is like
  8. 8. Episteme: Greek for ‘knowledge’ or ‘science’ …is the body of ideas that determine knowledge in a given area
  9. 9. What is an almanac? almanac (fr. Arabic al-manakh) (14th cent.) Contains miscellany, astronomical & meteorological data for given year; country; tabular & general information; a lot of health-related information, including health care costs & statistical information Example: almanacs, what are they? Source: Encyclopedia of Library and Information Sciences, 3ed
  10. 10. What purpose does an atlas of the human body serve in medicine? Atlas e.g., MedlinePlus Anatomy Frank Netter’s Atlas of anatomy Gray's Anatomy
  11. 11. Drug sources – Canada Pharmacopoeias--Canada RxTx is the online equivalent+ for the CPS http://www.library.ubc.ca under “Indexes and Databases”
  12. 12. • What do ‘handbooks’ & ‘manuals’ have in common? • Quick look at data, facts & information • Provide principles & important facts of medical topic Medical handbooks & manuals
  13. 13. . respect privacy/confidentiality (in person & online) . provide a safe, private place . listen closely, be empathetic . be aware of emotions & body language . use reassuring phrases …”I’m here to help” . know limits of your collection & expertise . refer question if necessary
  14. 14. The reference interview in health . respect privacy/confidentiality (in person & online) . provide a safe, private place . listen closely, be empathetic . be aware of emotions & body language . use reassuring phrases …”I’m here to help” . know limits of your collection & expertise . refer question if necessary
  15. 15. Daily issues in health libraries • Access, authority, evidence • Reference interview • Collection development, expertise, “Know your collection” • Libraries don’t have access to doctor/patient charts • Do you provide consumer level information only? • Referral - as we do not dispense advice, how is this done
  16. 16. • Privacy, confidentiality • Understanding users’ information needs • Culture, language, general literacy, Canadian context • Foreign language materials vital • Literacy - reading level of user to material selected • Knowing “health literacy” level of patient • Emotional issues around disease/prognoses Daily challenges for health librarians Artist Alireza Darvish

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