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Singlife x GCASH Cash for Dengue Costs FAQs


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Do you want to learn more about Singlife x GCASH Cash for Dengue Costs? Here are the frequently asked questions and the answers for it. For answers to more questions, please visit:

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Singlife x GCASH Cash for Dengue Costs FAQs

  2. 2. Can I buy for someone else? You cannot buy a policy for someone else directly. But you can cover them as dependents when you buy a policy for yourself. Qualified dependents are as follows: 1. Legal Spouse, aged 18 to 54 years old 2. Life Partner, aged 18 to 54 years old, if you both do not have any legal spouse 3. Legitimate and/or illegitimate children, aged 30 days old to 22 years old, of any of the following: the Policy Owner, the Insured Dependent Spouse, or Insured Dependent Life Partner MOMMYGINGER.COM Your dependents must be in good health, and not a ‘confirmed COVID-19 case’, and must be a Filipino citizen or a foreigner who is a legal resident of the Philippines.
  3. 3. When will my coverage start? Your coverage will start immediately after you’ve enrolled and made your first payment via the GCash app. MOMMYGINGER.COM
  4. 4. Singlife will issue an e-Policy within 24 hours after you have completed the application process and payment. It will be sent to your registered email address and will also be available in the Policy Page in the GCash app. The e-Policy is in PDF format and is readily printable. When will the policy be issued / delivered? MOMMYGINGER.COM
  5. 5. You may cancel your policy within 15 days after you receive it (via email or through the Policy Page in your GCash app) and Singlife will return all premiums paid. Your policy is considered received after we have sent the e-Policy to your registered email. Can I cancel my policy? MOMMYGINGER.COM
  6. 6. How soon can I file a claim? You can file a claim 15 days upon the effective date of your policy. MOMMYGINGER.COM
  7. 7. Can I claim for both Dengue and COVID-19 Insurance in the same policy year? • Test Allowance – You can only claim once for this benefit may it be for Dengue or COVID-19. • Confinement Allowance – You can claim this benefit up to 4 times in your lifetime. • Severe Dengue Benefit – You can claim multiple times for this benefit up to the maximum benefit amount. • Severe COVID-19 Benefit – You can only claim once. MOMMYGINGER.COM
  8. 8. How does Singlife verify the validity of claims? What happens when a claim is proven fraudulent? Singlife has a dedicated team who reviews the information and supporting documents provided by the claimants. If necessary, additional references will be requested by email. If the claim is proven to be invalid, the benefit will not be released. MOMMYGINGER.COM
  9. 9. Singlife accepts test results that may not be in our list of accredited hospitals and clinics, if they are issued by licensed government & private hospitals and clinics. Do you accept test results from different hospitals or only from accredited ones? MOMMYGINGER.COM
  10. 10. What happens if I test negative, but it turns out I am positive? Can I still file for the Test Allowance with the negative result as my supporting document? You may submit supporting documents that show you tested positive for Dengue or COVID-19, despite previous results showing you turned out initially negative. MOMMYGINGER.COM
  11. 11. What expenses are considered free of charge? You cannot file for expenses that are free of charge. Any test, treatment, confinement, and other service that is paid for the Philippine government or any of its institutions or by private institutions are not covered under this product. It should not be part of an insurance benefit or any other service that were paid for by himself/herself or another person/entity prior to getting the service. Also, any service that is not for the treatment of Dengue or COVID-19 is not covered. MOMMYGINGER.COM
  12. 12. Yes, you are covered for Dengue even when you are travelling outside of the Philippines. Singlife will pay the benefits as follows: 1. For Dengue Test Allowance – The full test allowance amount will be paid, if positive. 2. For Dengue Fever (Confinement Allowance) – The full confinement allowance amount will be paid. 3. For Severe Dengue Benefit (Medical Cost Reimbursement) – To provide affordable insurance coverage to their customers, Singlife's products are created based on medical treatments in the Philippines. They will need to re-assess the hospital expenses for Severe Dengue Benefit to a comparable amount in Philippine Peso had it been administered in the Philippines. The total amount to be paid will be subject to the maximum benefit amount for Severe Dengue Benefit. All payments will be paid in Philippine Peso, applying the conversion rate at the time of the payout, if applicable. Am I covered for Dengue while outside of the Philippines? MOMMYGINGER.COM
  13. 13. If I live with someone who was diagnosed with COVID-19, will I still be qualified to get COVID-19 Insurance? As long as you are not a ‘confirmed COVID-19 case’ at the time of purchase, you will be covered. However, if you are tested and diagnosed with COVID-19 within 15 days from the time of purchase, your claim for any benefit will not be covered. MOMMYGINGER.COM
  14. 14. I am a frontliner, will I still be qualified to get COVID-19 Insurance? You are still entitled to the full benefit when it comes to the Test Allowance and Hospitalization Benefit. However, if you are directly involved in handling COVID-19 patients, you are only entitled to up to 50% of the Severe COVID-19 Benefit. Frontliner shall mean any medical staff that is involved in the treatment of COVID-19 patients, may they be suspected, probable or confirmed cases. Laboratory Workers and Morgue Workers who handle specimens and bodies of COVID-19 patients are also considered as being directly involved in handling COVID-19 patients. MOMMYGINGER.COM
  15. 15. Your free COVID-19 insurance is only good for 1 year and cannot be renewed. How long is my COVID-19 coverage valid for and can I renew it? MOMMYGINGER.COM
  16. 16. For other questions... You may chat with Singlife, email them at, or call them at +632-9299-3737. FOR MORE FAQs: