Presentation communication skills_universal


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Advanced presentation & communication skills . learn about communication , presentation skills, body language, How to design an effective presentation with applications , assignment & videos.

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Presentation communication skills_universal

  1. 1. Presentation Skills By : Gihan Aboueleish
  2. 2. Gihan aboueleish
  3. 3. Learning Objectives  What is Communication ?  The Communication Cycle  Impact of a message  Styles of Communication  Body Language.  What is a skill?  Listening Skills.  Designing Effective PowerPoint Presentation.  Types of Instructional Tools.  Some “Presentation” as application.  Some Final WordsGihan aboueleish
  4. 4. Why Communication ..? Communication Miss-communication Communication Skills.Gihan aboueleish
  5. 5. What is Communication?The dictionary defines communication as a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors.Gihan aboueleish
  6. 6. Functions of Communication Control Motivation Emotional Expression Information Gihan aboueleish
  7. 7. Communication Process ;municatioGihan aboueleish
  8. 8. Communication Cycle Message Various Sender Channel Receiver FeedbackGihan aboueleish
  9. 9. Cultural Difference “video”
  10. 10. Types of Communication Types Verbal Non - Verbal Postures & Facial Words Voice movements expressions Modulation Diction Gestures Clear Linguistics Tone VolumeGihan aboueleish Rate
  11. 11. Barriers to Effective Communication  Filtering  Selective Perception  Emotions  Language  Culture Gihan aboueleish
  12. 12. Cultural Misunderstanding “Video”
  13. 13. Key Communication Skills Listening Skills Feedback Skills Presentation skills Gihan aboueleish
  14. 14. Verbal Communication  Words  Use Simple Language (avoid jargon)  Grammatically correct  Avoid slang  Be precise (avoid redundancy) Gihan aboueleish
  15. 15. Don’t Do I can’t do this… I’ll check it for you… I can’t help you… I don’t know… You don’t understand… Let me explain… You are wrong… I think… I suggest… Please listen to me.. I recommend… You will have to… In order to complete the process we will need to… Just a second… May I place you on hold… Hold on… “No” in the beginning of the sentence I am afraid... I would love to do it however… What? What did u say? Pardon Me… Could you please repeat… But However We can’t do… What we can do is…Gihan aboueleish
  16. 16. Non – Verbal Communication  Facial Expressions  Eye Communication  90% of our personal communication calls for involvement.  Look at people for 5 to 10 seconds before looking away, it shows involvement.  Smile  It improves your face value !!Gihan aboueleish
  17. 17. Non – Verbal Communication  Gestures  Are you aware how you look to others?  Find out your habits  Find your nervous gesturesGihan aboueleish
  18. 18. Non – Verbal Communication  Posture And Movement  Stand Tall.  The difference between towering and cowering is totally a matter of inner posture.  It’s got nothing to do with height, it costs nothing and its more fun.Gihan aboueleish
  19. 19. Impact of a Message Gihan aboueleish
  20. 20. Impact of a Message- Gihan aboueleish
  21. 21. Gihan aboueleish
  22. 22. How Does Body Speak? - Like any spoken language, body language has words, sentences and punctuation. - - Each gesture is like a single word and one word may have several different meanings.Gihan aboueleish
  23. 23. Let’s Examine How Body Communicates,from head to toes Gihan aboueleish
  24. 24. HEAD- Nodding the head - “Yes” in most societies - “No” in some parts of Greece, Yugoslavia, Bulgaria, and Turkey- Tossing the head backward - “yes” in Thailand, the Philippines, India, Laos- Rocking head slowly, back and forth - “yes, I’m listening” in most Asian cultures Gihan aboueleish
  25. 25. FACEGihan aboueleish
  26. 26. EYES* Eye contacts - Encouraged in America, Canada, Europe - Rude in most Asian countries and in Africa* Raising eyebrows - “Yes” in Thailand and some Asian countries - “Hello” in the Philippines* Winking eye - Sharing secret in America and Europe - flirtatious gesture in other countries Gihan aboueleish
  27. 27. EARS* Ear grasp - “I’m sorry.” in parts of India* Cupping the ear - “I can’t hear you.” in all societies* Pulling ear - “You are in my heart” for Indians Gihan aboueleish
  28. 28. NOSE* Holding the nose - “Something smells bad.” universal* Nose tap - “It’s confidential.” England - “Watch out!” or "Be careful.” Italy Gihan aboueleish
  29. 29. NOSE* Pointing to nose - “It’s me.” Japan* Blowing nose - In most Asian countries, blowing the nose at social gathering is ‘disgusting.’ Gihan aboueleish
  30. 30. LIPS AND MOUTHWhistle, yawn, smile, bite, point, sneeze, spit, kiss..* Kiss. In parts of Asia, kissing is considered an intimate sexual act and not permissible in public, even as a social greeting.* Kissing sound. To attract attention in the Philippines, to beckon a waiter in Mexico.* Finger tip kiss. In France, it conveys several messages, “That’s good!” “That’s great!” “That’s beautiful!.” Gihan aboueleish
  31. 31. Cultural Shock “Video”
  32. 32. THE LIP POINTING Lip pointing (a substitute for pointing with the hand or finger) is common among Filipinos, Native Americans and many Latin Americans. Open mouth. Any display of the open mouth is considered very rude in most countries. Gihan aboueleish
  33. 33. ARMS Some cultures, like the Italians, use the arms freely. Others, like the Japanese, are more reserved; it is considered impolite for broad movements of the arms. Folding arms are interpreted by some social observers as a form of excluding self, “I am taking a defensive posture,” or “I disagree with what I am hearing.” Gihan aboueleish
  34. 34. HANDS Of all the body parts, the hands are probably used most for communicating non-verbally. Hand waves are used for greetings, beckoning, or farewells. Gihan aboueleish
  35. 35. HANDS  The Italian “good-bye” wave can be interpreted by Americans as the gesture of “come here.”  The American “good-bye” wave can be interpreted in many parts of Europe and Latin America as the signal for “no.”Gihan aboueleish
  36. 36. HANDS (Cont’d) Beckoning.  The American way of getting attention (raising a hand with the index finger raised above head) could be considered rude in Japan, and also means “two” in Germany.  The American “come here” gesture could be seen as an insult in most Asian countries.  In China, to beckon a waiter to refill your tea, simply turn your empty cup upside down. Gihan aboueleish
  37. 37. HANDS (Cont’d) Right hand. The right hand has special significance in many societies. In certain countries in the Middle East and in Asia, it is best to present business cards or gifts, or to pass dishes of food, to get an attention, using only the right hand or both. Left hand is considered unclean in much of the Middle East and in parts of Indonesia. Gihan aboueleish
  38. 38. FINGERS The “O.K.” signal. (the thumb and forefinger form a circle) means  “fine,” or “O.K.” in most cultures,  “zero” or “worthless” in some parts of Europe  “money” in Japan  an insult in Greece, Brazil, Italy, Turkey, Russia and some other countries Gihan aboueleish
  39. 39. FINGERS (Cont’d) Pointing.  Pointingwith the index finger is common in North America and Europe.  But it is considered impolite in Japan and China where they favor using the whole open hand.  Malaysians prefer pointing with the thumb. Gihan aboueleish
  40. 40. LEGS AND FEET In Asia, do not point with your toes. In Asia and some European countries, putting feet up on a desk or any other piece of furniture is very disrespectful. Sitting cross-legged, while common in North America and some European countries, is very impolite in other parts of the world. Gihan aboueleish
  41. 41. WALKING Walking can reflect many characteristics of a culture. For example,  In parts of Asia and some of the Middle Eastern countries, men who are friends may walk holding each other’s hand.  In Japan and Korea, older women commonly walk a pace or two behind male companion.  Asians often regard Western women as bold and aggressive, for they walk with a longer gait.Gihan aboueleish
  42. 42. Thank you
  43. 43. Communication &presentation SkillsPresented by : gihan aboueleish
  44. 44. Contents; Feedback skills Developing feedback skills. Communication types. Application. Skills Definition. Listening skills. Listening types. Effective Listening. Barrier to effective listening. Gihan aboueleish
  45. 45. Feedback SkillsPositive vs. Negative Feedback Positive feedback is more readily and accurately perceived than negative feedback. Positive feedback fits what most people wish to hear and already believe about themselves. Negative feedback is most likely to be accepted when it comes from a credible source if it is objective in form. Subjective impressions carry weight only when they come from a person with high status and credibility Gihan aboueleish
  46. 46. Developing Effective Feedback Skills Focus on specific behaviors. Keep feedback impersonal Keep feedback goal oriented Make feedback well timed Ensure understanding Direct feedback toward behavior that is controllable by the recipient Gihan aboueleish
  47. 47. Group Think Phenomena in which the norm for consensus overrides the realistic appraisal of alternative course of action Gihan aboueleish
  48. 48. Styles Of Communication  Aggressive communication  Submissive communication  Assertive communicationGihan aboueleish
  49. 49. Aggressive communication Those who communicate in an aggressive manner are generally perceived as selfish and unwilling to compromise. This style is usually linked to a desire to hurt others or exact revenge, or may reflect poor emotional development.It usually attacks the other person instead of expressing a need:Ex; "You never spend any time with me“ versus "I need to spend more time with you".Gihan aboueleish
  50. 50. Passive Communication  Passive communication is based on compliance and hopes to avoid confrontation at all costs. In this mode we dont talk much, question even less, and actually do very little. We just dont want to rock the boat. Passives have learned that it is safer not to react and better to disappear than to stand up and be noticed.Gihan aboueleish
  51. 51. Assertive communication The most effective and healthiest form of communication. Its how we naturally express ourselves when our self-esteem is intact, giving us the confidence to communicate without games and manipulation. When we are being assertive, we work hard to create mutually satisfying solutions. We communicate our needs clearly. We care about the relationship and insist for a win/win situation. We know our limits and refuse to be pushed beyond them just because someone else wants or needs something from us. Surprisingly, assertive is the style most people use least.Gihan aboueleish
  52. 52. Situations  Have a look at these situations and decide how... aggressive person would react  Situation # 01.  Situation # 02.Gihan aboueleish
  53. 53. Situations You are trying to concentrate on some important work. However, a few of your co-workers are laughing and horsing around. What do you do? You are the head of your department. A young lady who works for you has started coming to work late everyday and is extremely moody. What do you do?Gihan aboueleish
  54. 54. What is a Skill?  Skill is defined as a learned power of doing something competently.  It is a developed aptitude or ability.Gihan aboueleish
  55. 55. Listening SkillsAn open ear is the onlybelievable signof an open heart. David Augsburger Gihan aboueleish
  56. 56. Types of Listening Listening are of 3 types:  Hearing  Passive listening  Active listeningGihan aboueleish
  57. 57. Barriers to Active Listening Environmental barriers Physiological barriers Psychological barriers Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation Gihan aboueleish
  58. 58. Ineffective listening “Video”
  59. 59. Pseudo listening pretending to listenStage hogging the receiver is more concerned withmaking his own point than understanding the speakerInsulated Listening this listener fails to hear oracknowledge the speaker when they dont want to discuss a topicand the speaker starts talking about the subject anywayDefensive Listening - this listener thinks the speakeris out to get them and reads into every word that is being said to tryto decipher if they feel it is a personal insultAmbushing gathering information to use against youwhen you finish speakingInsensitive Listening the speaker is communicatingmore than the words that are actually spoken
  60. 60. How to Be an Effective Listener What You Think about Listening ? Understand the complexities of listening Prepare to listen Adjust to the situation Focus on ideas or key points Capitalize on the speed differential Organize material for learning Gihan aboueleish
  61. 61. How to Be an Effective Listener (cont.) What You Feel about Listening ? Want to listen Delay judgment Admit your biases Don’t tune out “dry” subjects Accept responsibility for understanding Encourage others to talk Gihan aboueleish
  62. 62. How to Be an Effective Listener (cont.) What You Do about Listening ? Establish eye contact with the speaker Take notes effectively Be a physically involved listener Avoid negative mannerisms Exercise your listening muscles Follow the Golden Rule Gihan aboueleish
  63. 63. Important Details  Be calm and collected at all times  Be loud enough to be easily heard  Use words with accurate diction & correct pronunciation  Speak slowly and make use of pauses to stress important ideas. Gihan aboueleish
  64. 64. Important Details  Use a confident tone and a level clear vocabulary.  Be vibrant and enthusiastic – avoid a dull, monotonous tone.  Know what you are talking about and accept the limitations of your knowledge.Gihan aboueleish
  65. 65. Finally, remember that interpersonal communication is a multitude of skills. Also remember that skills can be learned and practiced. It is our hope that you are on your way to mastering the ART OF COMMUNICATION.Gihan aboueleish
  66. 66. Assignment Create a presentation about ; - Motivating people in boring jobs - Media Influence on Egyptian. - How social network influenced every person in society . - Steve Jobs ; Personality traits and their effects on the overall personality. - Arabian Facebook ! - Deforestation and its negative impact for the future - Movies and their impact on mindsets - Advertising may influence the consumer behavior. - Ethics in science …is a barrier or helper ? - Current lifestyle evil. - Technology impact. - HSCB think global & act local. - The Bermuda Triangle Is A Myth. - Persuade the audience to elect you “President of Egypt” - CRM – holy grail or holy smoke Your presentation should not exceed 15 Min with Maximum 20 slides.Gihan aboueleish
  67. 67. Designing Effective“PowerPoint Presentations” By : Gihan aboueleish
  68. 68. Contents ; Presentation skills. Preparation/ Planning & audience analysis. Structure the presentation. preparing closing. Effective delivery Handling questions Tips for public presentations. Discussing the assigned presentation & Finalizing the course. Gihan aboueleish
  69. 69. Presentation Skills Ideas, concepts or issues talked about or spoken to a group or audience Public speaking is one of the most feared things “I could make such a fool of myself” Skills required to give a good presentation can be developed “ Preparation is the Key” Gihan aboueleish
  70. 70. Presentation Skills* Preparation/ Planning is the first step on the ladder to success* Aspects in the development of a good presentation * Self Centered (Self) * Audience Centered (Audience) * Subject Centered (Material)* “I want (who) to (what) (where, when and how) because (why)” Gihan aboueleish
  71. 71. Presentation Skills HelpersWhat do you want to present (content)?Why do you want to present (purpose)?Where will you be presenting (place)?How do you want to present (words to be used or not,slides to be used)Who is your audience? Gihan aboueleish
  72. 72. Presentation Skills Preparation: Audience Analysis What is the audience interested in What does the audience want What does the audience already know and needs to know What are their needs, expectations from this presentation How will the audience benefit from this presentation Gihan aboueleish
  73. 73. Presentation Skills Structuring the presentation Opening/Beginning Middle section Closing/End 5 min. , Questions Gihan aboueleish
  74. 74. Presentation Skills The Beginning - Should be carefully designed. Get attention - shock, humor, question, story, facts &figures Motivate audience to listen - listen to their needs Gihan aboueleish
  75. 75. Presentation Skills Preparation – Structure Sequence should be logical & understandable Summaries- Recaps Value of visual aids-flip charts, handouts etc. Gihan aboueleish
  76. 76. Presentation Skills Prepare Closing; Last 2 to 2.5 minutes are as critical as the first five minutes for a successful presentation Summarize- highlight important points Suggest action- what to do and when, where and how to do it Gihan aboueleish
  77. 77. Presentation Skills Effective Delivery Be active - move Be purposeful - controlled gestures Variations – vocal (pitch, volume, rate) Be natural Be direct – don’t just talk in front of the audience talk to them Gihan aboueleish
  78. 78. Presentation SkillsHandling Questions Do not get confused You are not supposed to know everything Anticipate and keep answers ready Sometime questions themselves give you a lead to highlight your point of view Gihan aboueleish
  79. 79. Presentation Skills Visual Aids; While using an over head projector face the audience while talking Point with a pen Appropriate lighting Watch the colors Ensure clear visibility 06 lines, 07 words per line Gihan aboueleish
  80. 80. Presentation SkillsSo to conclude : Always prepare & practice. Control your fear. Interact with your audience Gihan aboueleish
  81. 81. Tips for public presentation “Video”
  82. 82. Discussing the assigned presentations.Gihan aboueleish
  83. 83. Thank you
  84. 84. Communication &presentation SkillsPresented by : gihan aboueleish
  85. 85. Contents; Designing effective PowerPoint presentation. In summery. When presenting. Closing remarks. Discussing the assigned presentations. Finalizing the course.
  86. 86. Designing Effective PowerPoint Presentation Big Progressiv e Consistent Simple Clear SummaryGihan aboueleish
  87. 87. Make It BigGihan aboueleish
  88. 88. Make it Big (Text)  This is Arial 12  This is Arial 18  This is Arial 24  This is Arial 32  This is Arial 36  This is Arial 44Gihan aboueleish
  89. 89. Make it Big (Text) This is Arial 12 This is Arial 18 Too Small This is Arial 24 This is Arial 32 This is Arial 36 This is Arial 44Gihan aboueleish
  90. 90. Make It Big (How to Estimate)  Look at it from 2 metres away 2mGihan aboueleish
  91. 91. Keep It SimpleGihan aboueleish
  92. 92. Keep It Simple (Text)  Too many colours  Too Many Fonts and Styles  The 6 x 7 rule No more than 6 lines per slide No more than 7 words per lineGihan aboueleish
  93. 93. Keep It Simple (Text)Instructional Technology:A complex integrated process involving people,procedures, ideas, devices, and organization, foranalyzing problems and devising, implementing,evaluating, and managing solutions to thoseproblems in situations in which learning is Too detailed !purposive and controlled(HMRS 5th ed.) Gihan aboueleish
  94. 94. Keep It Simple (Text) Instructional Technology: A process involving people, procedures & tools for solutions Much Simpler to problems in learning (HMRS 5th ed.)Gihan aboueleish
  95. 95. Falling Leaves Observed Delhi Mumbai Goa January 11,532,234 14,123,654 3,034,564 February 1,078,456 12,345,567 16,128,234 March 17,234,778 6,567,123 16,034,786 April 16,098,897 10,870,954 7,940,096 May Too detailed ! 8,036,897 10,345,394 14,856,456 June 16,184,345 678,095 4,123,656 July 8,890,345 15,347,934 18,885,786 August 8,674,234 18,107,110 17,230,095 September 4,032,045 18,923,239 9,950,498 October 2,608,096 9,945,890 5,596,096 November 5,864,034 478,023 6,678,125 DecemberGihan aboueleish 12,234,123 9,532,111 3,045,654
  96. 96. Falling Leaves in Millions In 106 Delhi Mumbai Goa January 11 14 3 February 1 12 16 March 17 6 16 April 16 10 7 Much Simpler May 8 10 14 June 16 0 4 July 8 15 18 August 8 18 17 September 4 18 9 October 2 9 5 November 5 0 6 December 12 9 3Gihan aboueleish
  97. 97. Falling Leaves Too detailed !Gihan aboueleish
  98. 98. Falling Leaves Much SimplerGihan aboueleish
  99. 99. Keep It Simple (Picture)  Art work may distract your audience Artistry does not substitute for contentGihan aboueleish
  100. 100. Keep It Simple (Sound) Sound effects may distract too Use sound only when necessaryGihan aboueleish
  101. 101. Keep It Simple (Transition) This transition is annoying, not enhancing "Appear" and "Disappear" are better Gihan aboueleish
  102. 102. Keep It Simple (Animation) 2m Simple & to the pointGihan aboueleish
  103. 103. Make It ClearGihan aboueleish
  104. 104. Make It Clear (Capitalisation)  ALL CAPITAL LETTERS ARE DIFFICULT TO READ  Upper and lower case letters are easierGihan aboueleish
  105. 105. Make It Clear (Fonts) Times/Arial Z Z clear Serif busyGihan aboueleish
  106. 106. Make It Clear (Fonts)  Serif or Script fonts are difficult to read on screen  Arial or Times fonts are clearer  Italics are difficult to read on screen  Normal or bold fonts are clearer  Underlines may signify hyperlinks  Instead, use colours to emphasiseGihan aboueleish
  107. 107. Make It Clear (Numbers) Use numbers for lists with sequence For example: How to put an elephant into a fridge? 1. Open the door of the fridge 2. Put the elephant in 3. Close the doorGihan aboueleish
  108. 108. Make It Clear (Numbers)How to put a giraffe into a fridge?1. Open the door of the fridge2. Take out the elephant3. Put the giraffe in4. Close the doorGihan aboueleish
  109. 109. Make It Clear (Bullets)Use bullets to show a list without Priority Sequence Hierarchy, ….. Gihan aboueleish
  110. 110. Make It Clear (Colours)  Use contrasting colours  Light on dark vs. dark on light  Use complementary coloursGihan aboueleish
  111. 111. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours high contrast low contrastGihan aboueleish
  112. 112. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours This is light on darkGihan aboueleish
  113. 113. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours This is dark on light Gihan aboueleish
  114. 114. Make It Clear (Complement)  Use contrasting colours Light on dark vs dark on light Use complementary coloursThese colours do not complement Gihan aboueleish
  115. 115. Make It Clear (Complement) Use contrasting colours Light on dark vs dark on light Use complementary colours These colours complementGihan aboueleish
  116. 116. Make It Clear (Size)  Size implies importanceGihan aboueleish
  117. 117. Make It Clear (Size) Size implies importanceGihan aboueleish
  118. 118. Make It Clear (Focal Points)  Focal points direct attentionGihan aboueleish
  119. 119. Make It Clear (Focal Points)  Focal points direct attentionGihan aboueleish
  120. 120. Be ProgressiveGihan aboueleish
  121. 121. Types of Instructional Tools Discovery Learning Individual Social Constructive ConstructiveMode of Instruction Tools Tools Too many in one go! Guided Inquiry Informational Tools Individual Social Instructive Communicative Tools Tools Direct Instruction Individual Pair Group Gihan aboueleish Complexity of Interactions
  122. 122. Types of Instructional Tools Discovery Learning Individual Social Constructive ConstructiveMode of Instruction Tools Tools Guided Progressive & Inquiry Informational Tools thus focused Individual Social Instructive Communicative Tools Tools Direct Instruction Individual Pair Group Gihan aboueleish Complexity of Interactions
  123. 123. Understanding TechnologyMouse I/O ErrorMain Storage CPUFunction key Too many &User interfaceSoftware not focusedDebuggerFloppy disk Backup system Gihan aboueleish
  124. 124. Understanding TechnologyMouse I/O ErrorMain Storage CPUFunction key Progressive & interface UserSoftware thus focused DebuggerFloppy disk Backup system Gihan aboueleish
  125. 125. Be ConsistentGihan aboueleish
  126. 126. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distractGihan aboueleish
  127. 127. Be ConsistentDifferences draw attention Differences may imply importance Use surprises to attract not distract This tick draws attentionGihan aboueleish
  128. 128. Be ConsistentDifferences draw attention Differences may imply importanceo Use surprises to attract not distract These differences distract!Gihan aboueleish
  129. 129. Be Consistent  Differences draw attention  Differences may imply importance  Use surprises to attract not distract This implies importanceGihan aboueleish
  130. 130. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract Confusing differences! Gihan aboueleish
  131. 131. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract This surprise attractsGihan aboueleish
  132. 132. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract These distract!Gihan aboueleish
  133. 133. In Summary Big Simple Clear Progressive Consistent Gihan aboueleish
  134. 134. When Creating Text to support the communication Pictures to simplify complex concepts Animations for complex relationships Visuals to support, not to distract Sounds only when absolutely necessary Think about the people in the back of the room when creating slidesGihan aboueleish
  135. 135. When Presenting  Speak loudly and clearly with fluctuation  Direct your words to all aspects of the room  Maintain eye contact with your audience  Ask questions of your audience (if applicable)  Don’t read the slides word-for-word, use them for referenceGihan aboueleish
  136. 136. Closing Remarks Practice your presentation before a neutral audience Ask for feedback Be particular about the time allotted for presentation Leave time for questionsGihan aboueleish
  137. 137. Discussing the assigned presentations & finalize the course.Gihan aboueleish
  138. 138. Thank You !