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Do you rely on customers to call in with problems about your web applications? Have you ever wonder what happens if they don't call? Take Action Before Your Business is Impacted. Wily Customer Experience Manager (CEM) enables both business managers and IT to understand and respond to the online experience of each customer as it happens. Whether they are external customers, suppliers or employees, CEM creates actionable information that allows you to optimize the experience for all end-users and ensure that your applications are fully serving their purpose, from the customer and business perspectives. CEM measures and analyzes customer activity at the business process level, creating a unique historical repository of customer information, reports, and scorecards. These metrics are essential to establish and measure actual customer experience against Service Level Agreements (SLAs) or quality objectives set by ITIL or Six Sigma initiatives.