Team work


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Team work

  1. 1. CE 203 Working in Teams This presentation on Working in Teams was found at:
  2. 2. Teamwork … <ul><li>is becoming a more and more common mode of operation in business </li></ul><ul><li>is replacing top-down, chain-of-command </li></ul><ul><li>helps to improve: </li></ul><ul><ul><li>internal processes </li></ul></ul><ul><ul><li>external relationships with customers and suppliers </li></ul></ul>
  3. 3. WHY ? <ul><li>Complexity of problems requires more varied expertise than one person possesses </li></ul><ul><li>People working together rather than individually generate more and better ideas </li></ul><ul><li>Diversity results in more widely acceptable solutions </li></ul><ul><li>Buy-in of whole organization more likely </li></ul>
  4. 4. Some things to consider about teaming <ul><li>There are many examples of very successful “team” or “group” work </li></ul><ul><li>(But) teams don’t guarantee success </li></ul><ul><ul><li>Most of us are more comfortable working on our own than in a team </li></ul></ul><ul><ul><li>Most of us are initially apprehensive about “group work” </li></ul></ul><ul><ul><li>The whole can be “more” or “less” than the sum of its parts </li></ul></ul>
  5. 5. Team Success <ul><li>Two primary aspects of teamwork: </li></ul><ul><ul><li>The Task-the work to be done! </li></ul></ul><ul><ul><li>The Relationships-interpersonal connections </li></ul></ul><ul><li>BOTH NEED TO GO WELL FOR SUCCESS! </li></ul>
  6. 6. Signs of Successful Teams <ul><li>Meetings start on time </li></ul><ul><li>Brief meeting minutes are distributed </li></ul><ul><li>Motivations of team members are known </li></ul><ul><li>Tasks are clearly understood by all </li></ul><ul><li>Changes are developed collaboratively </li></ul><ul><li>Meetings are informal but productive </li></ul><ul><li>Meetings do not drag on </li></ul><ul><li>Discussions are focused </li></ul>
  7. 7. Signs of Successful Teams (cont’d) <ul><li>Everyone participates </li></ul><ul><li>Everyone listens - ideas have a fair hearing </li></ul><ul><li>Independent critical thinking is encouraged </li></ul><ul><li>Criticism is frequent, open, and frank </li></ul><ul><li>Disagreements are settled openly </li></ul><ul><li>Team leader (or other) does not dominate </li></ul><ul><li>Tasks are completed on schedule </li></ul>
  8. 8. Signs of Non-successful Teams <ul><li>Most or all of the work is done by one or two </li></ul><ul><li>Jobs are segmented and simply assembled </li></ul><ul><li>Record keeping is poor </li></ul><ul><li>Communication is sporadic </li></ul><ul><li>Respect for fellow team members is lacking </li></ul><ul><li>Conflicts are left unresolved </li></ul>
  9. 9. Team Formation Stages (see course packet) <ul><li>Forming </li></ul><ul><li>Storming </li></ul><ul><li>Norming </li></ul><ul><li>Performing </li></ul><ul><li>Adjourning </li></ul>
  10. 10. Team Make Up <ul><li>In the “real world”, often all stakeholders involved in the process or problem </li></ul><ul><li>In this class, 4/5 class members “randomly” selected </li></ul><ul><li>In terms of roles (see course packet): </li></ul><ul><ul><li>Facilitator </li></ul></ul><ul><ul><li>Leader </li></ul></ul><ul><ul><li>Recorder </li></ul></ul><ul><ul><li>Editor </li></ul></ul><ul><ul><li>Assistant </li></ul></ul>
  11. 11. Duties of Different Roles <ul><li>For some common roles and responsibilities, see </li></ul><ul><ul><li>Course Packet </li></ul></ul><ul><ul><li>CCE Communication Guide </li></ul></ul><ul><li>In any case, it is important to assign each of basic responsibilities to SOMEONE! </li></ul>
  12. 12. Suggested roles for CE 203 teams <ul><li>Facilitator (temporary - first name on team list?) </li></ul><ul><ul><li>Oversees the selection of the team leader </li></ul></ul><ul><ul><li>Often, in “real life”, is not a stakeholder and serves to help the team follow good teaming rules </li></ul></ul><ul><li>Facilitator (if permanent) </li></ul><ul><ul><li>Keeps team focused </li></ul></ul><ul><ul><li>Encourages participation from all </li></ul></ul><ul><ul><li>Protects members from personal attack (but remains neutral) </li></ul></ul><ul><ul><li>Suggests alternatives when team is stalled </li></ul></ul><ul><ul><li>Plays role of “critical evaluator” to avoid groupthink </li></ul></ul>
  13. 13. Suggested roles for CE 203 teams <ul><li>Leader </li></ul><ul><ul><li>Prepares meeting agendas </li></ul></ul><ul><ul><li>Runs team meetings </li></ul></ul><ul><ul><li>Keeps the team on track and on schedule </li></ul></ul><ul><ul><li>Ensures that all report sections have primary authors </li></ul></ul><ul><ul><li>Assists any/all team members as necessary </li></ul></ul><ul><ul><li>Mediates conflicts between team members </li></ul></ul><ul><ul><li>Contributes to the development of the discussion section </li></ul></ul><ul><ul><li>Picks up all the slack </li></ul></ul>
  14. 14. Suggested roles for CE 203 teams <ul><li>Recorder </li></ul><ul><ul><li>Takes notes at meetings </li></ul></ul><ul><ul><li>Sends short e-mails with meeting minutes and action items </li></ul></ul><ul><ul><li>Sends e-mail reminders </li></ul></ul><ul><ul><li>Provides meeting minutes for inclusion in the report </li></ul></ul><ul><ul><li>Assumes the role of leader if necessary </li></ul></ul><ul><ul><li>Contributes to the development of the discussion section </li></ul></ul><ul><ul><li>Works with the assistant to produce the final plots and tables </li></ul></ul>
  15. 15. Suggested roles for CE 203 teams <ul><li>Editor </li></ul><ul><ul><li>Assembles the draft report </li></ul></ul><ul><ul><li>Contributes to the development of the discussion section </li></ul></ul><ul><ul><li>Does the final proof reading and final editing of the report </li></ul></ul><ul><ul><li>Makes report copies </li></ul></ul><ul><ul><li>Turns in the report on time </li></ul></ul>
  16. 16. Suggested roles for CE 203 teams <ul><li>Assistant (2?) </li></ul><ul><ul><li>Contributes to the development of the discussion section </li></ul></ul><ul><ul><li>Assists the editor with the first draft </li></ul></ul><ul><ul><li>Proof reads and edits the draft report </li></ul></ul><ul><ul><li>Produces final plots and tables </li></ul></ul><ul><ul><li>Assists editor with final draft and proofing </li></ul></ul>
  17. 17. Features of Effective Team Meetings <ul><li>Introductions </li></ul><ul><li>Location </li></ul><ul><li>Attendance and Promptness </li></ul><ul><li>Agenda </li></ul><ul><li>Review </li></ul><ul><li>Goals </li></ul><ul><li>Minutes/Action Items </li></ul><ul><ul><li>Tasks </li></ul></ul><ul><ul><li>Responsibilities </li></ul></ul><ul><ul><li>Schedule </li></ul></ul>
  18. 18. Team Ground Rules <ul><li>Reach decisions by consensus (not by majority vote) </li></ul><ul><li>Listen to what others have to say </li></ul><ul><li>Come to meetings prepared </li></ul><ul><li>Arrive at meetings on time </li></ul><ul><li>Expect contributions from everyone, domination by no one </li></ul><ul><li>Keep good records of your work </li></ul><ul><li>Treat everyone with respect and deal openly and intelligently with conflict </li></ul>
  19. 19. Techniques for generating ideas <ul><li>Brainstorming </li></ul><ul><ul><li>a.k.a. Itemized Positive Response or IPR </li></ul></ul><ul><ul><li>short time limit often specified (5-10 min.) </li></ul></ul><ul><ul><li>ideas spoken (and recorded) as they occur </li></ul></ul><ul><ul><li>criticism/evaluation not allowed during idea-generating session </li></ul></ul><ul><ul><li>evaluation period often follows (break first?) </li></ul></ul><ul><li>Synectics (adapting an idea or solution from one field to solve a problem in another field) </li></ul><ul><li>Check-off list (modify existing solution) </li></ul>
  20. 20. Avoid “groupthink” <ul><li>Only a few alternatives are ever considered </li></ul><ul><li>Initial decisions are never re-examined </li></ul><ul><li>No time taken to improve rejected alternatives </li></ul><ul><li>Experts outside the group are not consulted </li></ul><ul><li>Potential difficulties are not discussed </li></ul>
  21. 21. More information on teaming… <ul><li>Course packet websites, including: </li></ul><ul><ul><li> (good summary, keen and sometimes humorous observations) </li></ul></ul><ul><ul><li> (thorough, fairly long) </li></ul></ul><ul><li>Personality types </li></ul><ul><ul><li> (Jung-Myers-Briggs typological approach to personality) </li></ul></ul>
  22. 22. Team Assignments <ul><li>Several team “projects” this semester </li></ul><ul><li>Roles should be rotated </li></ul><ul><li>Grading </li></ul><ul><ul><li>Each member gets the team grade unless, based on peer evaluation, they do not “contribute” </li></ul></ul>