Communication skills - Dr. Fouad

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Presentation given by Dr. Fouad for the staff of the Planning Directorate at the Federal Ministry of Health

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  • Writing, Speaking, Presentation – can’t talk on this topic much. Just know that it is important. You can have the best ideas in the world, but if you can’t get them across, they are not much good. In my experience, the main cause for projects to fail, for friendships to fail, for wasted time & effort
  • Writing, Speaking, Presentation – can’t talk on this topic much. Just know that it is important. You can have the best ideas in the world, but if you can’t get them across, they are not much good. In my experience, the main cause for projects to fail, for friendships to fail, for wasted time & effort
  • Communication skills - Dr. Fouad

    1. 1. Dr.Fouad elkhider Communication Skills Presented by:
    2. 2. What is the purpose of communication?
    3. 4. Content <ul><li>DEFINITION </li></ul><ul><li>GOALS </li></ul><ul><li>PROCESS </li></ul><ul><li>WAYS OF COMMUNICATION </li></ul><ul><li>BARRIERS </li></ul><ul><li>CONCLUSION </li></ul>
    4. 5. Definition <ul><li>Cmmunication mean get your message across clearly </li></ul>
    5. 6. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
    6. 7. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
    7. 8. context Channel Sender Receiver Message Feedback Communication Process
    8. 9. Context... <ul><li>The situation in which your message is delivered is the context </li></ul>
    9. 10. Sender... <ul><li>To establish yourself as an effective communicator, you must first establish credibility. In the business arena, this involves displaying knowledge of the subject, the audience and the context in which the message is delivered. </li></ul><ul><li>  </li></ul>
    10. 11. Message... <ul><li>Written </li></ul><ul><li>Oral </li></ul><ul><li>Body Expression </li></ul>
    11. 12. Channel... <ul><li>Messages are conveyed through channels, with verbal including face-to-face meetings, telephone and videoconferencing; and written including letters, emails, memos and reports . </li></ul>
    12. 13. Receiver... <ul><li>audience </li></ul><ul><li>Keep in mind, your audience also enters into the communication process with ideas and feelings that will undoubtedly influence their understanding of your message and their response. </li></ul>
    13. 14. Feedback... <ul><li>Your audience will provide you with feedback, verbal and nonverbal reactions to your communicated message </li></ul>
    14. 15. Most common ways to communicate Speaking Visual Images Writing Body Language
    15. 16. Listening and Speaking are used a lot…
    16. 17. speaker restate
    17. 18. What do you think about? I have something really important to tell you Maybe I should get a haircut
    18. 19. Speaking skills <ul><li>Speak loudly </li></ul><ul><li>Keep focused </li></ul><ul><li>Explain special or unusual term </li></ul><ul><li>Avoid sarcasm </li></ul><ul><li>Practice making eye contact with the people in the room </li></ul><ul><li>Try drawing simple sketch of what you have in mind </li></ul>
    19. 20. Questioning <ul><li>Open </li></ul><ul><li>- who </li></ul><ul><li>- what </li></ul><ul><li>- how </li></ul><ul><li>Closed </li></ul><ul><li>-yes/no </li></ul>
    20. 21. Barriers to communication <ul><li>Environment </li></ul><ul><li>Time </li></ul><ul><li>Speaker </li></ul><ul><li>-lack skill </li></ul><ul><li>-lack confidence </li></ul><ul><li>Listener </li></ul><ul><li>-anger </li></ul><ul><li>-stress </li></ul>
    21. 22. <ul><li>Conclusion </li></ul>
    22. 23. What if communication were not possible?
    23. 24. Frustration and Chaos!
    24. 25. thanks

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