How important iscustomer service?Ghadir HakimiVPCMC
Table of contentsAttitudeSome other factsMake their dayCommandment of good customer serviceMake customer value5 Key ways to build customer relationshipWhy customer quit existing company
Attitude Always greet the customer Be always polite Listen to the customer carefully Treat customers problem as your problem Satisfied the customer Every customer request is important First impression is last impression The customer should feel that he is a King at every point of contact
Some other facts Look at customer from two point of view 1. customer 2. BusinessDon’t be a hard worker, be always a SMART worker
Commandments of good customerservice Remember small things that do really make a big difference Customer have choice Customer may not always right but make him feel that you know that he is BOSS.
Make customer value Speak the customers language Be a good listener Honest & Forthright Never make false promises to customer
5 Key ways to build relationship Build your network Communication is a contact sport E-mail marketing keeps relationships strong on a shoestring budget Reward loyal customers, and theyll reward you Loyal customers are your best salespeople
Why customer quit existingcompany Customer might die 1% Relation/ move away 3% Develop other friendship 5% Leave for competitive reason 9% Dissatisfied with product 14% Dissatisfied with present company on the ground of customer service 68% (Customers are brand loyal)
The end Does anyone have any questions? Thank you for your attention.