Customer service

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Customer service

  1. 1. How important iscustomer service?Ghadir HakimiVPCMC
  2. 2. Table of contentsAttitudeSome other factsMake their dayCommandment of good customer serviceMake customer value5 Key ways to build customer relationshipWhy customer quit existing company
  3. 3. Attitude Always greet the customer Be always polite Listen to the customer carefully Treat customers problem as your problem Satisfied the customer Every customer request is important First impression is last impression The customer should feel that he is a King at every point of contact
  4. 4. Some other facts Look at customer from two point of view 1. customer 2. BusinessDon’t be a hard worker, be always a SMART worker
  5. 5. Commandments of good customerservice Remember small things that do really make a big difference Customer have choice Customer may not always right but make him feel that you know that he is BOSS.
  6. 6. Make customer value Speak the customers language Be a good listener Honest & Forthright Never make false promises to customer
  7. 7. 5 Key ways to build relationship Build your network Communication is a contact sport E-mail marketing keeps relationships strong on a shoestring budget Reward loyal customers, and theyll reward you Loyal customers are your best salespeople
  8. 8. Why customer quit existingcompany Customer might die 1% Relation/ move away 3% Develop other friendship 5% Leave for competitive reason 9% Dissatisfied with product 14% Dissatisfied with present company on the ground of customer service 68%  (Customers are brand loyal)
  9. 9. The end Does anyone have any questions? Thank you for your attention.

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