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http://ow.ly/jiMJp , Want to learn how you can reduce support costs, increase revenue, and improve marketing/PR efficiency?
Watch the replay to hear Get Satisfaction’s VP of Product Marketing, Scott Hirsch, interview Social Business Builders CEO, Dr. Natalie Petouhoff, about how an online customer community:
Deflects support email and phone calls to agents, while improving customer satisfaction
Generates customer-created content that will increase the efficiency of your marketing and PR organizations
Increases customer acquisition, retention, and upsell
Real customer ROI examples will be provided throughout. Don’t miss this chance to unpack the cost-saving benefits of an online community.